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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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The wonderful taste of everything I ordered. The timeliness of delivery and the fresh ness of the meat.
Packaged very well. Once opened, it was very fresh and the taste was delicious.
I like being able to order different foods from around the country and have it delivered right to my door!
One of a kind pizza and is definitely the square beyond compare.
The amazing taste we remembered from going to Imo's when we were in St. Louis.
It was great. Haven't had a real Ki g cake in many years and I really cant afford to go back to NOLA so this was the next best thing. Thanks Goldbelly
The packaging was good. The product inside was packed perfectly. I followed the instructions for reheat and everything was delicious!
We recently moved from NY and we miss bagels so much. We had then fresh for 3 meals in a row and froze the rest.
It arrived on time and fresh. Was fun to decorate! Perfect for a surprise party!
It arrived in at a great time and exactly what I wanted
Both items arrived on promised date and both were outstanding!
I like the fact that we can order great pizza & get it@ our door.
Juliet m. Could not have been any better at resolving a problem with my order. She was patient, kind and effective. She change a bad experience to one that will see me order again.
They have always have been great, cheesecake was great. Well packed and always on time
Love the sauce was different from another pizza and love the crust
Very fresh, well packaged, and the pizzas were bigger and better than expected.
I sent it as a gift and my mother could not stop raving about it! She got so many comments from our family and friends about what an awesome gift it was!
I enjoyed how great it tasted for it being delivered on dry ice. It defrosted well and the cake stayed together.
It was okay. I cant really see what the hype was about. Homemade would've sufficed over this expensive cup. I guess you live and you learn, and get what I can only describe as okay. Dont even get me started on the cupcakes... but to each their own.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

