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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It's amazing to be able to enjoy food from home without being home!
It was easy to select date and the shipping was free on my order. Food arrived well packaged. This was a gift and the recipient said the cheesesteaks were amazing and were easy to prepare.
New York pizza, what's not to like? My Long Island born recipient was beyond thrilled and can't stop smiling about it! Best gift ever!
How often there was updated communication about my order. I liked all the tracking updates
Being that they have been in business for so long, I felt confident in the quality of their product. But I didn't know how well it would stand up to my dad's memory of having knishes in New York when he was young. Well, they were an amazing and perfect surprise for my parents' 50th anniversary party.
It was well received by the recipients. They loved it.
Everything lol.
The pizzas were delicious, shipping was fast, packing was excellent, ordering was easy.
Best order of pickles we have ever received from Guss's crisp and crunchy green.
Wondering if shipping to Texas in spring and summer spoils them. This last order was fantastic
Thanks
The pies are truly delicious and they came shipped in a little cooler which was really nice.
Not much. The French fry cookies were just OK but the little dip cups were like a petri dish. How can people dip a cookie in this little cup and reuse it. It's so small you could barely fit the cookie in it. Very over priced and very disappointing.
Ice cream delivered to perfection. Flavors outstanding. Nothing but the best from Nancy.
Have been following her work a long time.
Quick delivery & ver nice individual packaging. Best of all, super fresh & super yummy!
I sent this raspberry pie as a gift to my brother. He has been raving about how plentiful the raspberries were in the pie and how delicious it is. It arrived all packaged up to stay cool. Will definitely order from Goldbelly and this bakery again.
Cookies tasted like they sat on a shelf for a week or two and weren't fresh... they were very hard.
Pizza was good other than 3 of the 8 slices were cracked into several pieces.
It was delivered on the day I expected and the product was frozen... also as expected.
The recipient was excited to receive the bagels. Everything was fresh and on time
Its is so easy to order; delivery is precise too :)
Delivery was accurate and on to time, crawfish we're a good size. Taste was good
I've been wishing for a local high-quality bagel seller for almost two decades. I finally broke down and found goldbelly, took a chance, and ordered bagels from Kossar's Bagels & Bialys. Wow! Sooooo much better than any other bagels, ever, anywhere (though I've never sampled other New York sellers)! What a treat. They cost more, but are worth every penny!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

