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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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It's amazing to be able to enjoy food
January 16, 2020

It's amazing to be able to enjoy food from home without being home!

Date of experience: January 15, 2020
Virginia
1 review
0 helpful votes
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It was easy to select date and the shipping was free on my order. Food arrived well packaged. This was a gift and the recipient said the cheesesteaks were amazing and were easy to prepare.

Date of experience: January 15, 2020
Virginia
1 review
0 helpful votes
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New York pizza, what's not to like? My Long Island born recipient was beyond thrilled and can't stop smiling about it! Best gift ever!

Date of experience: January 15, 2020
Virginia
1 review
0 helpful votes
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How often there was updated communication about my order. I liked all the tracking updates

Date of experience: January 15, 2020
Virginia
1 review
0 helpful votes
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Being that they have been in business for so long, I felt confident in the quality of their product. But I didn't know how well it would stand up to my dad's memory of having knishes in New York when he was young. Well, they were an amazing and perfect surprise for my parents' 50th anniversary party.

Date of experience: January 15, 2020
Virginia
1 review
0 helpful votes
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It was well received by the recipients. They loved it.

Date of experience: January 15, 2020
Virginia
2 reviews
0 helpful votes
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Everything lol
January 16, 2020

Everything lol.

The pizzas were delicious, shipping was fast, packing was excellent, ordering was easy.

Date of experience: January 15, 2020
Virginia
1 review
0 helpful votes
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Best order of pickles we have ever received from Guss's crisp and crunchy green.
Wondering if shipping to Texas in spring and summer spoils them. This last order was fantastic
Thanks

Date of experience: January 15, 2020
Virginia
1 review
0 helpful votes
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The pies are truly delicious and they came shipped in a little cooler which was really nice.

Date of experience: January 15, 2020
Virginia
7 reviews
1 helpful vote
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Not much
February 15, 2020

Not much. The French fry cookies were just OK but the little dip cups were like a petri dish. How can people dip a cookie in this little cup and reuse it. It's so small you could barely fit the cookie in it. Very over priced and very disappointing.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 15, 2020
Virginia
2 reviews
0 helpful votes
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Ice cream delivered to perfection
January 16, 2020

Ice cream delivered to perfection. Flavors outstanding. Nothing but the best from Nancy.
Have been following her work a long time.

Date of experience: January 15, 2020
Virginia
1 review
0 helpful votes
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Quick delivery & ver nice individual packaging. Best of all, super fresh & super yummy!

Date of experience: January 15, 2020
Virginia
1 review
0 helpful votes
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I sent this raspberry pie as a gift to my brother. He has been raving about how plentiful the raspberries were in the pie and how delicious it is. It arrived all packaged up to stay cool. Will definitely order from Goldbelly and this bakery again.

Date of experience: January 15, 2020
Virginia
1 review
0 helpful votes
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Cookies tasted like they sat on a shelf for a week or two and weren't fresh... they were very hard.
Pizza was good other than 3 of the 8 slices were cracked into several pieces.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 15, 2020
Virginia
2 reviews
0 helpful votes
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It was delivered on the day I expected and the product was frozen... also as expected.

Date of experience: January 15, 2020
Virginia
1 review
0 helpful votes
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The recipient was excited to receive the bagels. Everything was fresh and on time

Date of experience: January 15, 2020
Virginia
1 review
0 helpful votes
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Its is so easy to order; delivery is
January 16, 2020

Its is so easy to order; delivery is precise too :)

Date of experience: January 15, 2020
Virginia
1 review
0 helpful votes
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Delivery was accurate and on to time, crawfish we're a good size. Taste was good

Date of experience: January 15, 2020
Virginia
1 review
0 helpful votes
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Great cake it arrived well packaged and rum butter sauce was similarly well packed.

Date of experience: January 15, 2020
Virginia
3 reviews
0 helpful votes
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I've been wishing for a local high-quality bagel seller for almost two decades. I finally broke down and found goldbelly, took a chance, and ordered bagels from Kossar's Bagels & Bialys. Wow! Sooooo much better than any other bagels, ever, anywhere (though I've never sampled other New York sellers)! What a treat. They cost more, but are worth every penny!

Date of experience: January 15, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States