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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It's the most incredible prime rib I've ever had. Cooking instructions were spot on!
Food was packed in dry ice and was still frozen when I unpacked them. Nothing was damaged and we ate one that night.
Ease of availability that are not easily accessible if are not lived near by
Efficient delivery as expected. I was impressed that I was told the order would be prepared on January 14 and I received them January 15. Excellent service. I have described my experience to two friends each of whom will be ordering from you!
It was a taste of home. I moved to the south from the Philadelphia area about 5 years ago. Goldbelly gave me the opportunity to enjoy an authentic Philly cheesesteak. It was amazing.
I usually order from Just Bagels but my credit card was being glitchy on their site so I tried using
Goldbelly. Ordered a dozen everything bagels which came from H&H. The order was correct but the bagels took 4 days to get here, apparently weren't fresh when packed and taste nothing like H&H bagels that I have gotten before. Even the coating was different. I am attempted to contact Goldbelly without success. No refund going on here. They are dishonest and will never deal with them again.
I have boy/girl twins. My daughter is a vegan and my son loves chocolate so this was the perfect birthday cake. They've already asked for one for next year!
The tamales were very good, a little spicy so the next time I will look for not as spicy. Is it possible for you to get art's tamales from Morton IL. Please let me know.
Convenience I suppose. Cooking directions should be included with the order and not sent vis email!
The fact you can order from places, you grew up on or trying something different
Great food delivery, fast and i found what i wanted with free shipping. Otherwise, shipping was too much (something like $50 from some stores) and in general goldbelly is too expensive. Subscriptions are really crazy
The quality of the Salmon was very good and the product was delivered as indicated.
My order was good and it taste great when heated as instructed. I didn't taste any of the eggs or tortilla chips in the burrito though. Hopefully the other ones will be different.
Tasty. Full flavor. Fair quantity. Too few bits of clam...
Delicious and arrived exactly when it was supposed to.
Just did not care for the dog (to small for bagels)
Bagel wrap was great!
Legendary brand, was excited to try it for the first time.
I like how quickly items are received and packaged.
The oranges were sweet and juicy. There were two oranges in box that had mold and a slit. For the cost of each orange one would think there would be better quality control.
The product was great, but very disappointed that when I went on the website I paid more to goldbelly than if I had ordered myself! This is not good since I have been a good customer for a long time! When I called your staff the other day they were less than satisfying as to why this happened! I will definitely check the source of the product in the future!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

