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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Variety available, ease of ordering and promptness of delivery.
Came in a timely matter and was well wrapped and most of all tasted very fresh
It was a great suprise birthday cup cake. He loved the taste. Thank you
Great crumble topping plus the crust was surprisingly tasty. Apples nicely spiced. Delicious!
Easy website, good visuals, good selection, fast delivery
Shipped as promised and my order arrived in good condition.
Absolutely perfect! Sandwiches were delicious and they looked like we walked right in the restaurant! Phenomenal job guys!
Loved that fact that it was super easy to order and pretty fast considering where I ordered from. Definitely will be ordering again!
This was perfection. Great lobster, and we couldn't even get to it for 3 days, and yet it tasted so great! Birthday boy especially loved all the little details like the cardboard holders & wetnaps... gave it all such authenticity!
Great tasting pizza. Fantastic Mushroom
Barely soup. Seriously delicious.
The attendees at the party loved the idea of this cake with lots of selections!
My original order was never delivered and Goldbelly reordered and shipped I am happy about the awesome customer service
Flawless on-time delivery of a wonderful meal. I will plan to use again for special occasions in the future, and I've already recommended Goldbelly to friends.
Fast service and they sell foods that one would never get out here in western Texas.
This was a birthday gift for my husband. He likes the cookies a lot. They do taste better heated slightly.
The different selection of cake slices from Carlos Bakery were very fresh and tasted great!
Loved being able to schedule delivery! The brownies we ordered arrived a day early and they were delicious!
I don't know yet as the recipient has not eaten it to date. The one thing that is somewhat concerning is that it was supposed to be delivered on 1/14, but didn't get delivered until 1/15? Or 1/16? I can't remember. I only remember that it did no get there on the day the website said it would be there by.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

