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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The cake was delicious & i love the tin it came in.
Easy and Efficient to send quality desserts and food
Customer support from Goldbelly was fantastic.
FedEx delivery not so much. No communication from them while I was home awaiting my shipment. Instead, a slip was left on the door stating that I was unavailable. Very inconvenient picking up my order.
Easy to order and trustworthy with payment and delivery
Easy order process, food arrived on time, presentation was great.
Pats Steaks are always great. Shipped on time and packaged very well. Just like eating them outside their store front. Just like being in Philly.
Living in a rural area is nice but food options are limited. It is fun to try new foods that we cannot buy locally!
The best pizza ever! Best at Cape Cod in Brockton but since I can't be there its the next best thing!
I was very happy with the packaging. Everything was well wrapped & shipped perfectly. Most of all the food was delicious! I followed the instructions for preparation, so easy, and enjoyed a wonderful meal! I will be using Goldbelly again!
Great selection, easy to order. I sent it as a gift and the recipients were delighted.
Based on this order I didn't. I've had other things from Goldbelly that I really enjoyed in fact I liked the chicken pie a much as my if I made it myself which is saying a lot.
Delicious, super fresh. Living in Floeida I have had issues with food orders staying cold with dry ice, but this one was perfect.
I ordered this for my daughter who lives in California now. She was ecstatic to receive her king cake.
Fish is delicious.
Oysters are way overpriced and delivery costs are unbelievable.
Will try to find another supplier..
It was well packed and came with explicit instructions for reheating and serving.
I loved the communication and how my order was packaged up.
Have not yet tried the wings from Mighty Quinn... yet! Looking forward to sharing them with friends this weekend. The sausage from Esposito was fantastic! We had the chicken sausage sampler... I will be ordering again... we are fans!
The cookies and hand pies I received were very well made.
The chile was hot and spicy. ND was still frozen when it arrived. My friend immediately made green chile stew and declared it perfect. This made this out of state New Mexican very happy. He loves hot, hot food. Especiaslly his green chile.
The tamales were delicious. The rice as a side dish tasted okay. I've had better.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

