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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Timely! The ice cream was perfectly kept cold and it did not get soft. Unbelievable to have ice cream delivered from NY to MT in perfect condition! Thank you
Packaging was great and product arrived in great condition in a timely basis.
I'm from Jersey, I go there often. I did recommend to a friend they also ordered subs. Packaging was great, but here's what I didn't understand, free delivery, I received 15.00 off which brought the cost to 83.00 now, 1 whole sub ( which is 16.00 plus tax) I got 2 which would be 4 half's so let's say 34.00 for the subs with tax. Where did the rest of the money go? Approximately 50.00 shipping is free? You couldn't possibly charge $50.00 for packaging? Can you explain that?
The cake arrived promptly and the packaging had protected it well. It thawed beautifully and was perfect serving temp by the time of the birthday party. Over the next few days we ate every bite - it was delicious and one of the best items we have ever ordered from y'all
Authentic cheese steak "wit" from Pat's. I'm a Phila. Gal and know what the real thing should taste like. I felt like I was back on Ninth Street!
It was delivered as promised, packaged with care! And the best part. DELICIOUS! Amazingly Delicious, I usually go to your FB page and share my experience! I'm looking at so many other ordering options, not sure what to order next. Thank you so much The Banana Pudding is Amazing!
Hi Kyra, thanks so much for taking the time to share your review here as well. Feel free to reach out for any recommendations, we have plenty!
The flavor was okay, was expecting more of a chocolate and peanut butter taste but it tasted more like peanut butter
Easy to prepare. Taste was extremely close to eating them fresh in the restaurant!
My order came in perfect condition due to your excellant cold pack conditions. The rye bread tasted fresh without being too dry. The pastrami was delicious and the directions on heating was helpful. The pickles a wonderful addition.
The banana pudding was wonderful - made so many people happy. Was wonderful beyond their recommended date for consuming! Highly recommend!
The packaging was perfect. The cold packs were barely starting to thaw and didn't affect the quality of the pizza in any way, at all.
The quality was outstanding which was the feedback from the gift recipient.
Items came hot and packages broken. Completely inedible.
Food was great, packed well, arrived on time. Love it
Cake was beautiful
And delicious! Came with easy directions on how to defrost etc
Got the order right! Arrived as expected in good condition.
I could get something from another state that I can't get where I live
It arrived on time, beautifully packaged and was moist and delicious. I always wish the pies and cakes I've ordered from you were half as sweet and a little less expensive, but it won't stop me from ordering from you.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


Whiz wit - just how we like it! Thanks so much for sharing this!