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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Timely! The ice cream was perfectly kept cold and it did not get soft. Unbelievable to have ice cream delivered from NY to MT in perfect condition! Thank you

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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Packaging was great and product arrived in great condition in a timely basis.

Date of experience: January 8, 2020
Virginia
1 review
15 helpful votes
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I'm from Jersey, I go there often
January 9, 2020

I'm from Jersey, I go there often. I did recommend to a friend they also ordered subs. Packaging was great, but here's what I didn't understand, free delivery, I received 15.00 off which brought the cost to 83.00 now, 1 whole sub ( which is 16.00 plus tax) I got 2 which would be 4 half's so let's say 34.00 for the subs with tax. Where did the rest of the money go? Approximately 50.00 shipping is free? You couldn't possibly charge $50.00 for packaging? Can you explain that?

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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The cake arrived promptly and the packaging had protected it well. It thawed beautifully and was perfect serving temp by the time of the birthday party. Over the next few days we ate every bite - it was delicious and one of the best items we have ever ordered from y'all

Date of experience: January 8, 2020
Virginia
3 reviews
0 helpful votes
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Authentic cheese steak "wit" from Pat's. I'm a Phila. Gal and know what the real thing should taste like. I felt like I was back on Ninth Street!

Date of experience: January 8, 2020
John C. — Goldbelly Rep
over a year old

Whiz wit - just how we like it! Thanks so much for sharing this!

Virginia
1 review
0 helpful votes
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It was delivered as promised, packaged with care! And the best part. DELICIOUS! Amazingly Delicious, I usually go to your FB page and share my experience! I'm looking at so many other ordering options, not sure what to order next. Thank you so much The Banana Pudding is Amazing!

Date of experience: January 8, 2020
John C. — Goldbelly Rep
over a year old

Hi Kyra, thanks so much for taking the time to share your review here as well. Feel free to reach out for any recommendations, we have plenty!

Virginia
1 review
0 helpful votes
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This was a surprise lunch for my daughter and her husband in Denver. Arrived on time and fresh!

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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The flavor was okay, was expecting more of a chocolate and peanut butter taste but it tasted more like peanut butter

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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Easy to prepare
January 9, 2020

Easy to prepare. Taste was extremely close to eating them fresh in the restaurant!

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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My order came in perfect condition due to your excellant cold pack conditions. The rye bread tasted fresh without being too dry. The pastrami was delicious and the directions on heating was helpful. The pickles a wonderful addition.

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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The banana pudding was wonderful - made so many people happy. Was wonderful beyond their recommended date for consuming! Highly recommend!

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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The packaging was perfect
January 9, 2020

The packaging was perfect. The cold packs were barely starting to thaw and didn't affect the quality of the pizza in any way, at all.

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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The quality was outstanding which was the feedback from the gift recipient.

Date of experience: January 8, 2020
Virginia
1 review
1 helpful vote
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Items came hot and packages broken
February 9, 2020

Items came hot and packages broken. Completely inedible.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
Follow Josh P.
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Food was great, packed well, arrived on time. Love it

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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The food arrived right as scheduled and it was perfectly packed and fresh.

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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Cake was beautifulAnd delicious!
January 8, 2020

Cake was beautiful
And delicious! Came with easy directions on how to defrost etc

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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Got the order right! Arrived as expected in good condition.

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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I could get something from another state that I can't get where I live

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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It arrived on time, beautifully packaged and was moist and delicious. I always wish the pies and cakes I've ordered from you were half as sweet and a little less expensive, but it won't stop me from ordering from you.

Date of experience: January 8, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States