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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
This company does not typically respond to reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Every thing was delicious
January 10, 2020

Every thing was delicious. The smoked sable was a little too salty

Date of experience: January 9, 2020
Virginia
2 reviews
0 helpful votes
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Very easy to use
January 10, 2020

Very easy to use. Excellent selection of participating vendors.

Date of experience: January 9, 2020
Virginia
1 review
0 helpful votes
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Order arrived on time and the food was absolutely amazing. I will be ordering again.

Date of experience: January 9, 2020
Virginia
1 review
0 helpful votes
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The taste of the product was good,
January 12, 2020

The taste of the product was good, though it was partially smashed and leaking in the box

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 9, 2020
Virginia
1 review
0 helpful votes
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After seeing my situation and they
January 12, 2020

After seeing my situation and they reordered my order I was satisfied with that my folks in Brooklyn was happy

Date of experience: January 9, 2020
Virginia
1 review
0 helpful votes
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I ordered some of these for myself
January 9, 2020

I ordered some of these for myself. I had no problem. I sent one to my daughter in Pittsburgh, and due to the holiday they did not arrive on time and were melted. I called and Goldbelly and they sent out a new order which they arrived in perfect condition and my daughter's family loved them.

Date of experience: January 9, 2020
Virginia
1 review
0 helpful votes
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I live in LA and haven't had some of the foods you have since I grew up in New York. So excited to see you can order from you.

Date of experience: January 9, 2020
Virginia
1 review
0 helpful votes
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I have always liked rice crispy treats, but these are the best I have ever bought. I like the variety offered.

Date of experience: January 9, 2020
Virginia
1 review
0 helpful votes
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Recipients loved the sandwiches!
January 9, 2020

Recipients loved the sandwiches!. The meat and rolls were packaged perfectly? They were also delivered on time. All around a great gift!

Date of experience: January 9, 2020
Virginia
1 review
0 helpful votes
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I received Magnolia Bakery Banana Pudding and the bananas were already brown. I'm assuming it's because of the holiday and it sitting on a truck an additional day. I was disappointed because I have ordered their banana pudding three or four times and never had this experience. It is too expensive to order if the bananas are going to be brown.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 9, 2020
Virginia
1 review
0 helpful votes
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Fresh, authentic Philly Cheesesteak! Tender meat and fresh bread. Onions were grilled to perfection. Could not have been happier!

Date of experience: January 9, 2020
John C. — Goldbelly Rep
over a year old

Yum! Thanks so much for this wonderful feedback!

Virginia
1 review
0 helpful votes
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The entire process from ordering to delivery was painless. They pie arrived in perfect condition.

Date of experience: January 9, 2020
Virginia
1 review
0 helpful votes
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The kids loved the subs - a taste of
January 9, 2020

The kids loved the subs - a taste of mom's hometown foodies! It arrived when it was supposed to, it was packed in a way that preserved both freshness and the condiments in separate packs/containers was perfect! We might make this a Christmas tradition!

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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Ok here we go
February 9, 2020

Ok here we go. My first order of cookies $42 at Christmas were wonderful and fresh. This last order, I have a couple with my hot tea, are not fresh and there were not as many. I am upset about this. They are in the refrigerator just like my first order and they are hard and taste stale and my first batch lasted longer were never hard or stale and I have more left. I love them all except I dont like the oblong ones with the chocolate icing on the end. I loved the others the first order but these are not fresh very upsetting for so much money so I dont belive I will order again or that I will recommend these to a friend. The first batch were wonderful to the end and these are hard stale and some are left and there were not as many cookies. Not happy at all.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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I got NY bagels in California
January 9, 2020

I got NY bagels in California. What's not to love?

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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The Blackout cake was moist and delicious. Will definitely be getting another one!

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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Packing was perfect and cakes delicious and time was perfect

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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It was delicious, exactly like being in Philadelphia

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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Excellent food
January 9, 2020

Excellent food. Nice, tidy packaging. Once they finally got around to shipping, it came quickly.

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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Delicious foods not normally found here. Delivery is excellent. Prices are a wee pricey, but worth the cost.

Date of experience: January 8, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States