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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Every thing was delicious. The smoked sable was a little too salty
Very easy to use. Excellent selection of participating vendors.
Order arrived on time and the food was absolutely amazing. I will be ordering again.
The taste of the product was good, though it was partially smashed and leaking in the box
After seeing my situation and they reordered my order I was satisfied with that my folks in Brooklyn was happy
I ordered some of these for myself. I had no problem. I sent one to my daughter in Pittsburgh, and due to the holiday they did not arrive on time and were melted. I called and Goldbelly and they sent out a new order which they arrived in perfect condition and my daughter's family loved them.
I have always liked rice crispy treats, but these are the best I have ever bought. I like the variety offered.
Recipients loved the sandwiches!. The meat and rolls were packaged perfectly? They were also delivered on time. All around a great gift!
I received Magnolia Bakery Banana Pudding and the bananas were already brown. I'm assuming it's because of the holiday and it sitting on a truck an additional day. I was disappointed because I have ordered their banana pudding three or four times and never had this experience. It is too expensive to order if the bananas are going to be brown.
The entire process from ordering to delivery was painless. They pie arrived in perfect condition.
The kids loved the subs - a taste of mom's hometown foodies! It arrived when it was supposed to, it was packed in a way that preserved both freshness and the condiments in separate packs/containers was perfect! We might make this a Christmas tradition!
Ok here we go. My first order of cookies $42 at Christmas were wonderful and fresh. This last order, I have a couple with my hot tea, are not fresh and there were not as many. I am upset about this. They are in the refrigerator just like my first order and they are hard and taste stale and my first batch lasted longer were never hard or stale and I have more left. I love them all except I dont like the oblong ones with the chocolate icing on the end. I loved the others the first order but these are not fresh very upsetting for so much money so I dont belive I will order again or that I will recommend these to a friend. The first batch were wonderful to the end and these are hard stale and some are left and there were not as many cookies. Not happy at all.
The Blackout cake was moist and delicious. Will definitely be getting another one!
Packing was perfect and cakes delicious and time was perfect
It was delicious, exactly like being in Philadelphia
Excellent food. Nice, tidy packaging. Once they finally got around to shipping, it came quickly.
Delicious foods not normally found here. Delivery is excellent. Prices are a wee pricey, but worth the cost.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


Yum! Thanks so much for this wonderful feedback!