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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Tracking and delivery of a cake for my son, who lives in another state. Arrived on time and safely. Confident to order again because of this. Plus, he said the red velvet cake we sent was delicious! Thank you!

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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Ease of ordering, expansive choices and known establishments

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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It was fresh and very tasty
January 8, 2020

It was fresh and very tasty. I ordered it for a Three Kings celebration at our church and everyone enjoyed it. I plan to order one again next year. I have been doing this for several years and this was by far the best cake I have had!

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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It came on time packed very well and with ice packs that were still frozen.

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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Heard about this place on The Goldberg's on TV. I had to try it and it was awesome

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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The taste and texture of the cookies were excellent. The only concern I have is the price, so I would be hesitant to share with my friends and family.

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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Excellent product
January 8, 2020

Excellent product. Ordering process easy. Recipient was delighted with quality of bakery item.

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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Delicious food at a great price and
January 8, 2020

Delicious food at a great price and superfast shipping

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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Great service
January 8, 2020

Great service. We enjoy the ability to do this. Thank you.

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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Having the ability to get foods from far away restaurants.

Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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So many options from around the country; from super sweet to savory.

Date of experience: January 8, 2020
Virginia
1 review
1 helpful vote
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Nothing! As already reported, it was the driest fruitcake we ever experienced.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 8, 2020
Virginia
1 review
0 helpful votes
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Customer service responses were prompt and helpful

Date of experience: January 8, 2020
Virginia
2 reviews
0 helpful votes
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Lots of choices, ease of ordering, quality products.

Date of experience: January 7, 2020
Virginia
2 reviews
0 helpful votes
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It was a holiday gift to a friend
January 8, 2020

It was a holiday gift to a friend. They called to say it was "to die for"! So delicious and moist and riced on time.

Date of experience: January 7, 2020
Virginia
1 review
0 helpful votes
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I am a donut lover and Stan's are some of the best that I have ever had

Date of experience: January 7, 2020
Virginia
1 review
0 helpful votes
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It's fun to order food I cannot get here. And I can trust that if you offer it, it is dually good.

Date of experience: January 7, 2020
Virginia
1 review
0 helpful votes
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The order came when they said it would. We haven't eaten it yet but I have no doubt
It will be delicious as the other ones have been!

Date of experience: January 7, 2020
Virginia
2 reviews
0 helpful votes
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Sorry but this granola was not all that great. It was in major big chunks which did not break up and there was not a lot of flavor to it. There was too much honey clumping the granola again with not much flavor.

Date of experience: January 7, 2020
Virginia
1 review
0 helpful votes
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My niece enjoyed the caramel covered marshmallows and they were delivered sooner than expected.

Date of experience: January 7, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States