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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Taste
January 7, 2020

Taste. Moist. Excellent variety of fruit. Helpful serving info.

Date of experience: January 7, 2020
Virginia
1 review
0 helpful votes
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Bought the cookbook as a Christmas gift for my wife. I was pleased to get it as a signed copy and she was thrilled with the book.

Date of experience: January 7, 2020
Virginia
1 review
0 helpful votes
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Arrived as advertised and when promised. Made a delightful and unexpected gift that was equally delicious as it was attractive. I would order again.

Date of experience: January 7, 2020
Virginia
2 reviews
0 helpful votes
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Pictures of food on site were nice
January 10, 2020

Pictures of food on site were nice. Biscuits looked like they would have been good when fresh.

Date of experience: January 7, 2020
Virginia
2 reviews
0 helpful votes
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Sad to see a 3rd party now handling the ordering of fine foods from Mary of Puddin Hill. All of the customer history is gone. In the past it was so nice that all of the family names and addresses from previous orders were retained for easy placing of new orders to old locations.

Date of experience: January 7, 2020
Virginia
1 review
0 helpful votes
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Arrived on time
January 7, 2020

Arrived on time. Great quality. An appreciated gift!

Date of experience: January 7, 2020
Virginia
1 review
0 helpful votes
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I paid for it to be delivered on a Tuesday and it arrived Thursday. It was hard to get in touch with anyone.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 7, 2020
Virginia
1 review
0 helpful votes
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This is my second order from them and we enjoy the cookies very much. Much better than Carlos bakery butter cookies that we have ordered in the past.

Date of experience: January 7, 2020
Virginia
2 reviews
0 helpful votes
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Delivery was on time
January 7, 2020

Delivery was on time. Cake came in good condition.

Date of experience: January 7, 2020
Virginia
1 review
0 helpful votes
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Everything arrived in perfect condition! We were able to have an authentic poboy in NYC on New Year's Eve!

Date of experience: January 7, 2020
Virginia
1 review
0 helpful votes
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Great to try foods from other parts of the country without traveling

Date of experience: January 7, 2020
Virginia
1 review
0 helpful votes
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The taste and amount of lobster in every bite And shipped fast very impressive

Date of experience: January 7, 2020
Virginia
1 review
0 helpful votes
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Everything was delicious and on time
January 7, 2020

Everything was delicious and on time. Instructions were easy.

Date of experience: January 6, 2020
Virginia
1 review
0 helpful votes
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Packaging, timely delivery, quality of food, clear directions! Just wish I had more! Thank you, roll tide

Date of experience: January 6, 2020
Virginia
1 review
0 helpful votes
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There were some complications with my order and Ken G dealt with them wonderfully. He is great at customer service.

Date of experience: January 6, 2020
Virginia
1 review
0 helpful votes
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On time delivery & the recipient said it tasted fresh!

Date of experience: January 6, 2020
Virginia
1 review
0 helpful votes
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Arrived excellent, warmed according to directions. My New Years Guests & I loved loved these Cinnamon Rolls. Exactly what I hoped for.

Date of experience: January 6, 2020
Virginia
1 review
0 helpful votes
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Evrything with the order was fine
January 6, 2020

Evrything with the order was fine. Only problem was with delivery. Driver said he had attempted delivery and we were not home. Not true. We were at home waiting for the
Order to arrive. Order was to have arrived on a Friday when he did not deliver it was put up for redelivery on the following Monday. We did not feel the food should have sat all weekend so we complained and a new order was sent out.

Date of experience: January 6, 2020
Alabama
1 review
0 helpful votes
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Goldbelly's agent had great conversational skills and was very attentive. There was no need for repetitive inquiries as the agent was a fluent English speaker.
The agent was familiar with the product and its packaging.
He understood the "dynamics" of a husband trying hard to 'get it right' in a forty-eight year marriage. The cakes HAD TO BE THE RIGHT ONES.
This was Christmas. I made the purchase with AMEX.

Date of experience: January 6, 2020
Virginia
1 review
0 helpful votes
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Russ and Daughters is the best lox in the world, hands down.

Date of experience: January 6, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States