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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Everything we ordered from Yonah Schimmel and Russ and Daughters was fabulous. It was easy to order, came when requested, was packaged well, frozen food arrived frozen and we loved everything!
Wide variety to select from, easy website to use, fast service from the individual companies
The ease in ordering, and the delivery arrived when it said it would.
Timeliness of delivery day before New Year's. Good feedback on quality from gift recipients. Policy of business encouraging use of disabled workers.
It got delivered on time and what delivered as expected.
Very easy to place order, variety is great, customer service super helpful
Food was fresh as promised and heated up very well, bread still had crunch and it made our Holiday great!
Simple, easy system to utilize, excellent product delivered on time.
Our favorite foods are delivered to our door. The tracking helps us ensure we're home to receive our special treat.
The product quality; delivery/arrival as promised!
Sturgeon product was excellent, good quality
My other experiences w/Goldbelly are not good.
I'd recommend direct to consumer purchasing before i'd Ever use Goldbelly again
I sent this as a gift. The recipient said they were delicious! I have ordered these several times for my family and they have always been delicious!
Arrived a day after it was shipped, approximately 24 hours from time of shipment to delivery time. Great!
Came on time, earlier than the tracking info. Everything was great! Would do it again.
Arrived right on time. Packaging was great and lobsters were exquisite!
Quick delivery. Pie was delivered in perfect condition and was delicious.
It was so easy to order, our sandwiches came right on time, and they were delicious!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

