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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Beautifully packed, wonderful flavor and truly a delight
They were very fresh and of course one of our favorite places in the ISA. We are some and froze some!
Easy way to get wonderful food from all over the country!
Delivered when it said it would, still waiting to hear how they were
Exactly what I was looking for as a gift and my dad said it was delicious.
When my order was screwed up, Goldbelly immediately rectified the mistake and had the correct order shipped immediately. GREAT service!
Liked free shipping and Delivery was very timely. Rum cakes were very tasty.
I sent it as a gift. Very easy to order. My friend said that it was very good.
This was my first experience ordering from Carlo's Bakery/Goldbelly. The ordering process was extremely easy. The cake... oh my goodness the cake! I have never and I repeat NEVER have had a better cake in my life. It was unbelievably rich and flavorful.
The bagels are better than we can get in California or in St. Louis. We enjoy them completely.
Delicious cake and so fun inside to see the rainbow layers!
The corn beef was sliced to thick.
I love the rye bread and would like to order more.
Kate Merchant
LIke the high quality foods not available locally. Sent next dat by UPS this time
Delivery was quick and everything was in great shape. My daughter was thrilled with the reminder of her favorite bagel from New York! No shipping costs made the purchase affordable. I'll order again for sure.
Wonderful timely and dependable service and the product arrived in perfect condition!
Quick delivery of a quality product that I can not get in my neighborhood
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

