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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great surprise. Product was excellent, lobster meat packed the day before we received it
Total package, including cardboard roll handlers and sea salt butter. Very tasty.
Chowder tomorrow.
It was easy, fast, and made the impossible happen... fresh fish came overnight from NYC to my door in NJ!
Packaging was excellent, along with the quality of the goods shipped. After their journey nearly across country, the goods arrived chilled and safe.
Ease of ordering, website was easy to navigate and nice to look at: photos were great!
Walters hot dogs are delicious.
Your mobile app does not work!
The pie arrived on the date promised -- it was in perfect condition -- packaging was very good -- the website was a bit complicated
I placed 3 orders for 3 different people. Two arrived as promised, the third was delayed by ups for no valid reason over a weekend. Goldbelly promptly and efficiently replaced the order so fresh baked goods were shipped to my third person. The customer service of Goldbelly is exceptional.
It's a convenient way to explore foods from around the country. Shipping and service is excellent. Packed well.
It arrived perfectly. The bread was still fresh and everything tasted amazing.
MY ORDER OF B&W COOKIES, AND RAINBOW COOKIES WAS EXCELLENT. THE SHIPPING PROMPT, AND MOST IMPORTANT IT WAS PACKED PERFECTLY, AS IF SOMEONE REALLY CARED ABOUT MY ORDER. I WILL ORDER AGAIN, AND HAVE ALREADY TOLD FRIENDS AND NEIGHBORS. THANK YOU SO MUCH...
The precooked Philly steak sandwiches were excellent! I am originally from Philly & loved it. Really surprising that a cooked sandwich would reheat so well. Love Philly bread!
Everything! So great that you can get food from outstanding restaurants across the country anytime!
Quality of the Muffulettas, as always, was outstanding. My Mom said they were THE best ever! Delivery was just as ordered and promised. My family was delighted with the "surprise"!
Everything arrived at its destination on time and was well-packaged. As always, the quality of lobster meat in the Lobster Roll Kit from McLoons was outstanding, and there was even enough lobster to make a small lobster stew to go along with the lobster rolls! We have ordered this gift for out-of-town relatives for the past several years, and they are always delighted.
The order came properly chilled and packaged. We had overnight shipping from Brooklyn, NY to Honolulu, Hawaii. Just wonderful!
Fantastic food. Shipment arrived on time. I gave my wife who's never been to NYC a real York Deli experience 1200 miles away! Serving portion in the description was accurate. Plenty of food for all!
The food was delicious and arrived on time and ready to eat
Exceptional! It was a delicious tasty treat to ease us into 2020!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

