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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Arrived fresh, moist, delicious... and exactly on time as promised!
I sent 3 gifts so I have response. It's a good place to send gifts from for our Jewish Clients.
Perfect packaging. Arrived on time. Easy to use. No-brainer... Go Global baby, I could use some French cheese...
Sent as a gift. Items arrived on time, and I'm told were fresh and yummy. Was a great gift!
One of my favorite foods delivered fresh to my door in CA
Arrived on time, in good condition. The food was wonderful!
Pastrami was delicious as were the pickles and rye bread.
This is this first one we've ever gotten that was way off the mark. The Corned beef was 80% fat, not even enough for one sandwich.
Juniors cheesecake arrived in perfect condition. Tasted as good as any we had in New York.
It was a gift and the recipient said it was delicious and it was very well packaged. Also, she said it was delicious. The item was delivered on date promised.
It arrived well packed and in good order. All was delicious too!
The cookies were just like I had as a kid and was wonderful.
It was a gift and it was delivered timely and the cake was wonderful...
Living in Iowa I miss New York bagels these are the best and you can pick the type you want. I like either poppy seed or onion. The cream cheese with scallions is just right and the lox are wonderful. They use overnight shipping so You get your order the next day.
We had 2 pies delivered to our hotel for Christmas day and Goldbelly did not disappoint!
They followed our delivery instructions perfectly and we enjoyed those pies immensely!
The Russ and Daughters appetizing was a gift. Loved it!
Quality products. Reviews accurately described the product.
Wrapped perfectly.
Arrived exactly as promised.
Product in excellent condition.
It was sent as a gift. I enjoyed the freshness of the product delivered to my door.
It was easy and it's nice to be able to order food from all over the country
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

