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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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On time delivery, and wonderful food that was packaged very well.
Great service and everything was on time. We will definitely order again... soon
The pie was outstanding, shipping carton well designed, ordering was easy.
Great Christmas bagels and great flavor and texture
It was a nice amount of bacon and arrived in a timely manner
Such a fun and unique gift for the holiday. Everything arrived timely and was delicious!
Arrived exactly as scheduled... very fresh and easy to prepare... delicious Christmas Eve surprise for guests
The coconut cake was moist and just right in sweetness. Arrived beautifully and instructions were spot-on for preparing to eat!
Product delivered as advertised! Quality was on par! Nice Job.
Everything arrived on time, fresh, and packed well. Nice taste of home that I otherwise could not get.
Excellent quality, handling and product! A Big hit!
The cookies were well presented as well as delicious!
Even thought we did have issues with our order, goldbelly made it right, I would highly recommend this company to any and everybody
The filling was the best pecan pie filling I've tasted. The crust was delicious. There was a generous helping of pecans in every bite. Quality ingredients. Excellent baking.
Crab bombs arrived very fresh and were easy to prepare, just throw in the oven and bake. I am from Maryland and very picky about crab cakes. These more than satisfied my cravings, with lots of big chunks of lump crab and no fillers but all the melt-in -your-mouth classic Maryland flavor - we sprinkled on some extra Old Bay for good measure! Deeelish!
They were a lot smaller than I expected and they were not very good.
Nice selection of foods from places you can't get to. Also some hard to find foods that are hard to find.
Sandwiches were delicious. Meats were superb on the sandwiches.
I had concerns with my order & customer assistance communicated both by email & phone. Everything went as promised!
The food was wonderful.
Packaging was great.
Delivered on time.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

