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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It's ok if you're short on time. Homemade is just still better.
The apple pie was a huge hit with the family. Taste was fantastic... perfect. I will be buying again
The bagels were very awful, not fresh, almost hard, would nit order those again
It was a gift. Recipients loved it! I liked that tracking was easy and that I was kept informed of package location throughout the shipping process.
It was a little expensive, but I found a great gift to send to my family on Christmas. They loved it, and because the product was from Los Angeles, it felt personalized
The delivery was wonderfully packed and presented.
Sloppy Joe Sandwich was fresh and tasted fabulous. Will order again from Town Hall Deli in the near future. Goldbelly is great to order from, I recommend it to all my friends and family.
The order came quickly, was packaged well and the crab cakes look delicious!
Got the sandwiches I was craving and they were delicious!
It was the perfect holiday gift to surprise my family. They loved it.
Fast delivery and shipped/ packaged well. Everyone loved the gift and that it came cold and ready.
Everything! Easy right to my door! So glad I found Goldbelly on social media! I will be using it all the time!
That I can get cool eats from famous places around the country.
Food (crab cakes and cream of crab soup) are excellent. Order was very well packed and arrived right on schedule. Kudos!
It's the best! I'm from NYC but I don't live there anymore and I surprised my boyfriend and his family with sturgeon on Christmas bc they are from the mid west and have never had it before! They loved it!
They brought back a lot of memories for my husband from when he lived back in Pennsylvania.
Sent these as a gift. They showed up right on time and were fresh and loved by all.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

