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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The delivery was on time, as expected.
The bagels were authentic.
Goldbelly gifts can be quite personal and so much better than flowers! It's an extravagant and thoughtful gift!
Delicious! Can't wait until next time to order again!
Great pricing. Awesome delivery service and timing. And the food I ordered was delicious
Pastrami was the best we have ever had, rye bread and mustard were the perfect complement to it. Quantities were generous.
Bagels arrived on time & individually wrapped. That made freezing them (there's no Essa Bagel in SF!) easier!
The S'mores and Chocolate glazed donuts were really good. I got them in time for Christmas Eve and the they where safely packed.
The cake was great and delivery was on time as promised.
Food delivered on time and tasted great and was presented delightfully!
It was fresh even though it was shipped across the country. It was also delicious!
Perfect - delivered on time and packed well to maximize freshness.
Easy and yummy. I'll order with more notice to avoid big shipping fees next tine.
The cookies were very good. This is the second time that I ordered them.
The cream cheese was great but the bagels were stale.
Food was great, order arrived on time, packaged well.
Great food I can't get locally; it showed up on time and in good condition.
The ease of ordering although the cost of shipping was very expensive. Everyone loved the items we sent them and we'll definitely do it again in the future.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

