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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ice cream came beautifully wrapped. It stayed totally frozen. And my family loved all of he different flavors. The cookies were delicious too. Overall we were very pleased with the packaging, delivery service and quality of product. Would highly recommend your company to my friends and family.
They said they were delicious the best they had ever had!
Good New York everything bagels - great toppings - on time delivery -
It was a gift so I did not get to taste it. The crab cakes arrived on time and I understand they were delicious!
We sent food to my parents on Christmas Eve. They loved it!
Fast delivery with super fresh and tasty food and easy to follow directions to produce delicious dish at home
Best crab cakes we have ever had! These little beauties made our Christmas even better!
My friends and family were so impressed. Best Banana Pudding ever!
Shipping was perfect and the price was right for the expedited shipping
Soooo awesome! On a recent trip to NYC we had these bagels. I wanted to share that experience with my extended family on Christmas. Very easy to orderand delicious!
Packed well. Fast delivery... extremely fresh bread... lean delicious pastrami.
Loved the mustard, too.
PERFECT TREAT!
The quality was top notch and delicious beyond belief. My only feedback would be the lobster tail cream should include some kind of tip to make easy work of filling. And the boxes should include baking and storage instructions (i had to flip back to the email to get baking instructions, etc.). Hope this feedback is helpful - thanks
The order came timely and was fresh and very yummy. Enough for more than the 4 it says it is for. Very pleased.
This was a gift for my parents and they said it was all delicious and arrived in perfect condition.
Absolutely delish! I am from Brooklyn NY but haven't lived there since 1984. Great bread great pickles great tender yummy pastrami. I gave the mustard to my son I don't eat it. Ha Ha. I would order it again just 4 me!
Arrived exactly as promised. Packed very well. Super moist and flavor was to die for! Will definitely order again!
Delicious, quality product with prompt delivery. Can't go wrong with Juniors.
Arrived on day promised, packed well and on dry ice and still frozen
From the packaging to serving portions, Hancock Gourmet Lobster Co. Was amazing. Every bite had a piece of lobster and cook time was a breeze; 20-30 minutes.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

