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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The order was sent as a gift. It arrived on time and the recipient thought it was great!
The cheesecake was highly anticipated and was wonderful
Crab dip was incredible, everyone loved it
Crab cakes were good too!
Crust was delicious. Filling was perfectly tart and slightly sweet.
We received fresh doughnuts from NYC when we wanted them. A new tradition we began this year. Thank you for being so awesome!
It was easy to do and they help ship things that I can't get anywhere else
Quick delivery. Product arrived in perfect condition.
My family loved the shipment and said it was fresh and in good shape
It was a gift sent to California to my family as a Christmas present. They all said the piecaken was delicious and came in good shape.
So many choices for all price ranges.
Quality of the stores and products.
Delivery was on time and the bagels were huge and delicious.
Good communication, updates on shipping, etc.; nice website design
Quality of lox was not as good as last time we ordered it previous order was better
Great cake! Thank you, you made the celebration a success!
My parents loved the ice cream sandwiches. They had yummy ready-made dessert for a week!
We liked the variety of food that came in the package
Everything! Very professional-on time-undamaged.
Very good job, not often found in today's world!
Selection of quality products available for purchase across the country. Love Prantl's torte -- Lived in Pittsburgh and very familiar with the bakery in Shadyside. Would love if they could ship lady locks pastries via your service.
Easy to order. Updates on delivery were sent. Everything came fresh as if we were at the restaurant.
It was a gift for my brother and sister in law. They loved it
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

