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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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It was a gift to my cousins in Florida.
They loved the killer brownies!
The Maine Mac and Cheese was excellent too!
Delivery was quick, item was delicious and beautiful just like the photo
Beautifully wrapped and arrived at front door on schedule!
We live upstate NY now, but this took us right back to Manhattans lower east side deli. The food, packaging, shipping was all fantastic. It really made our Christmas! Thank you Carnegie and Goldbelly!
The pie was delicious, packed expertly and arrived on time.
Liked getting something we could use up for parties etc. nicely mailed and packaged.
Last year I sent BBQ to my two other family members out of state. One liked one didn't even respond. This year I sent them the Donuts, kinda of funny, I sent donuts to Jamestown and they came to Texas for a funeral and also to AZ and they also come to me for Funeral. Glad I ordered the donuts for us too then they all got to try them before they went home.
Thanks again,
Chris
The fast shipping and the product was packaged very well
I was very pleased with the speedy service. Last minute orders were shipped out and arrived before Christmas!
Array of products, ease of ordering, outstanding customer support!
I loved that it was something regional. My brother moved from Detroit to Memphis, and sending him Detroit pizza was the perfect gift!
It is so small for the amount if $99.00 that I paid for it. I was expecting a special cake and the taste is awesome, but I didn't feel like I rec'd what I paid for due to the size of the cake
I would have given a 10, but I only received 23 bagels instead of the 24 that I ordered. Did the packer indulge in one of the awesome bagels?
Customer service followed up and called me right back. My selection was not available and they stayed on the line to make suggestions and help me select another gift.
The bagels, salmon and cream cheese were excellent. It was shipped on Monday and I received on Christmas Eve in time for Christmas. I was happy with the order.
Best service delivered on time and food was exceptional
The macaroons were properly made and tasted great.
Arrived on time and very fresh. They thought the brownies were fabulous
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

