GoGroopieReviews 192

Gogroopie are the worst company i have ever delt with i made a order on the 24/05/2018 i never received the item i made lots of phone calls to them and emails to them thy are very poor in communication and when you can get hold of them thy just make lots of excuses and try to passs you off to someone Els i told them many time i want a refund and i am still waiting still excuses i would never deal with them again
Do not use this company thy are con people

Jesus, I have never faced this kind of site ever.
I shop from Groupon a quite often. They have an excellent service.
My God Gogroopie is the worst. They never pick up the phone and reply the email.
I have ordered item on 02/05/2018.
Still have not received my item. Today is 05/06/18.
I do not know what I do now? Customer service is not answering, email is not replying,?
My item is not arrived? I have called GoGroopie a 5 times. They let me wait 30 min, 40 min and 50 min other 2 calls I 've just cancelled by myself after 2 or 3 min.

Please any body help me

Thank you
Suna

Ordered item beginning of April 2-5 days delivery ( think they mean 2 days sometime this year and 5 days when they can be bothered)
Never arrived 2 months (60 days later) still nothing emails phone calls (make sure you have days free for customer services they must be allergic to phones) always 25-30 mins waiting
Told its always on the way LIES LIES LIES because if it was I WOULD NOW BE HOLDING IT IN MY HANDS
Have left it now in the hands of PayPal and they are dealing with it
My time is to valuable to waste on people like THIS
BE WARNED PEOPLE!

Go Groopie complained to TrustPilot about my original comments, so I have had to edit it! **I THEREFORE SUGGGEST YOU THINK VERY CAREFULLY BEFORE YOU ORDER THROUGH GO GROOPIE, CAN YOU ACCEPT EXTREMELY POOR, IF ANY, CUSTOMER SERVICE?** Bought a voucher from them to pay for a scarf for my wife for Christmas. Never received it. I have tried several times to contact both Go Groopie and Marcus Emporium but all to no avail, and, neither of them have responded to my emails. BOTH GO GROOPIE AND MARCUS EMPORIUM SHOULD BE AVOIDED. 29th January, UPDATE. Go Groopie have reported me to Trustpilot for using abusive language (?). Have been warned to amend it. Have now received my order, 33 days after placing it, and shortly after my review, hmmmm, and THEN they complain.
I still say avoid them. NO ABUSIVE LANGUAGE USED. THANK YOU.

I sadly have four separate disputes with this irresponsible company dating from October to December 2017. They do not reply to emails and have no respect for customers. I have sent two recorded letters to their HQ and still no response. They should not be allowed to trade, I have items that never arrived, faulty items that I have paid to return but have not received a refund and items where I order two of and only one arrived but I was charged for two. They should be made to sort out customer disputes and issue appropriate refunds and then forced to close down. This system forces minimum of one star but they are not worthy of that

Do not touch GoGroopie with a barge pole however tempting the goods appear to be. They charge an additional £4:99 for each item chosen -and then completely fail to ensure delivery of the goods. If you select various items you use the voucher that many corresponding times i. E. 2 Boxes of Crackers £4:99 for each Box = £9:98 both to the same address! When order(s) don't arrive try getting a refund/reversal on your credit card it's a nightmare. However tempted you may be by the items on display -don't be! -stay well away --You have been warned!

I PURCHASED SHOES ON 18TH DEC THEY DIDNT ARRIVE BECAUSE I DIDNT CLAIM THE SCAMM VOUCHERS OF WHICH I TRIED TO CLAIM EVERY DAY BUT THERE SYSTEM WOULDNT ALLOW ME TO... I THEN TRIED TO CALL THEM SEVERAL TIMES EVERY DAY AND NO ANSWER THEN I EMAILED THEM AND THIS WENT ON AND ON... THE BIG MISTAKE I MADE WAS NOT LOOKING AT THE REVIEWS BEFORE I MADE THE PURCHASE... I LOOKED WHEN IT WAS TO LATE, THE REVIEWS ON THIS COMPANY ARE SO SO BAD I CAN NOT UNDERSTAND WHY THEY ARE ALLOWED TO TRADE... WHERE IS THE TRADING STANDARDS AND WHY HAVE THEY NOT CLOSED THIS COMPANY DOWN

I have held back from writing a review because I had a claim fro GG through PayPal. Now it is settled and I feel the need to comment. This was the first time I had used GG; it will be the last. Complicated ordering - pay for the item, then download a voucher to pay for the P&P. To be fair here, there is a video to talk through the system but why is it so complicated to need a video? I had ordered two boxes of magnetic bricks for my Grand-daughter's birthday, and in good time. Delivery takes a long time - far longer than any other on-line provider. One ( tatty) box arrived with Happy Christmas on it! I contacted GG and asked where was the other box. No response. Later, after more emails to them went unanswered I contacted PP and the process went forward until Pay Pal resolved the issue and my money was credited to my PP account. So, I would say do not use GG and if you do you are better off going through PP or a credit card company - have someone to fight your corner. If you don't there will be a high risk you will not get your money back. Good luck

I would rather not give GoGroopie a star at all, They do not deserve it, Stay away form them, Once you pay for your goods you will not get anything, Order an item back in November for my daughters birthday in December, Christmas has now been and gone and still no item. I have requested for my emails to be escalated on 2 occasions and no one takes a blind bit of notice, their customer services are non existent. PLEASE DO NOT ORDER FROM THEM< THEY JUST CON YOU!

Wow. What an awful company. Quick to take your money but then no sign of the goods. Ordered item valued £220 and promised delivery within 10 days.an hours wait to reach customer services. Then normal platitudes and brush off treatment. Countless calls made. Patience finally lost and requested that order be cancelled. Eventually decided to inundate them with emails... literally cut and pasted 100's! It had the desired affect and full refund promised. Initially within 7 days. A few more emails and they processed it to my bank in TWO days. A result! USE THIS COMPANY AT YOUR PERIL! They like your money but service is not part of their remit.as the saying goes... if it sounds too good to be true then etc etc... an item advertised at a much reduced price is not a bargain if it doesn't get delivered.