GoGroopieReviews 192

Ordered a GPS watch for my son that is starting school, it said that delivery takes 5 working days, its been 10 days at this stage and no sign of it yet, customer service is absolutely useless, sending me same email over and over again saying that they have contacted the merchant and that I have to wait another 7 working days to see where my item is. Avoid this company at any cost. SCAM!

And when I try to leave feedback on their website, it says "Order not found" although I can see it there. Sweet.

DO NOT trust this company. After purchasing a mystery santa deal in November, I received an item that wasn't included on the list of possible items I would receive. Also, the item I received wasn't anywhere near the value of what I had paid for the mystery deal. For 3 months now, I have been trying to get a returns label to return the item for a refund. I first tried using Resolver and only last week put a complaint into Paypal as that is the payment method I had used. Finally today I received my refund. Totally unacceptable GoGroopie tot keep this going for 3 months! I will definitely be taking this further by reporting them to Trading Standards!

Ordered 3 items in January, of course, none turned up within their stated timescale. I contacted one of the companies that was supposed to supply the items by searching for a number on companies house. They denied that they had any offers on with GoGroopie at that time, but later changed their claim. No goods turned up at all, so I pursued them through PayPal and got a full refund. I could not contact the other suppliers, none of them seem to have telephone numbers. Do not trust this company or any of their suppliers I suspect they all work together. I cannot believe that Trading Standards have not closed them down, especially after reading the awful reviews. Normally I check reviews, this time I didn't, I should know better!

I purchased a pair of Bluetooth earphones for a Christmas present.To my great disappointment only one earphone works, the other has a crackling noise. I thought maybe it needed charging but the charging does not work either.

I have contacted them by email for either to replace or refund the item. I got an acknowledgement from them promising to deal with it within 7 days. This has not happened and they are now responding to 2 further emails that I have sent to them.
Do not waste your money and time.

Ordered a laptop from this company promised delivery 14 days from purchase date.It never turned up on the promised delivery date So I sent many emails over a period of several days which were completely ignored also the same for the vendor all mails were ignored.

Today I contacted my bank with my problems so they said they would try and contact the company themselves. Low and behold I received an email later today of Go Groopie It's obvious what has happened but after all the stress and worry I told them the contract had been broken and requested a full refund so we will see I advise any one for their own sanity. STAY CLEAR I looked them up on one or two consumer websites their revues are virtually all the same Terrible Stay Clear Don't Bother etc obviously your choice but never again for me

This is a terrible company to purchase from. Bought a faux leather sofa bed on the 9th June 2018. I wasn't informed when it will be delivered so I missed delivery 2 times. I called them to re-arrange delivery but was told I have to pay for delivery again which I refused and asked for the order to be cancelled & my money refunded. I was told I will be refunded less the original delivery charge which I agreed to as I was really fed up with their customer service. And almost a month later, I'm yet to be refunded. After several calls, all they keep telling me is that they are awaiting their manager to approve the refund. This is highly insane and looks to me as a fraudulent company.

Unless you want to pay for goods that you never receive, think good customer service is not responding to emails about said products that they quickly take payment s for but then dont deliver. Still waiting a fortnight after specified delivery date expired for four patio trees from Plant Store approx £64.00 to turn up. No reply to email so tried to send complaint but had deleted my order details and cant complain unless have those. Then tried to call twice. Lost will to live on hold. So then tried Plant Store same problem re email and no phone number or address. There is a postal address but given the comments on here Im not hopeful of a reply anytime soon. Will be resorting to small claims court to get my money back but I could do without the hassle. Will never use them again and advise everyone else to stay well away. I only gave one star because it wouldnt let me give none on here.