GoGroopieReviews 192

I purchased a product in Nov 2019. Although I had given the correct address the parcel was delivered to the wrong address. The parcel was tracked and returned to the supplier. In January, after 42 emails between Gogroupie and GroundForce (the supplier), Gogroupie agreed to a refund BUT although I had notified them immediately the parcel had gone astray they said that as so much time had elapsed, I was only entitled to credit. I protested but they wouldn't budge! Now the credit doesn't show up on my balance

I ordered an item from gogroopie on 6/12/19and now it is the 20/1/20and yet I still don't have my item

Ordered some Swarovski Christmas crackers, paid for them then had another another email to pay for p+p separately by redeeming a voucher, what is that all about? Anyway you can't proceed until you've paid for a voucher so you have no choice but to go ahead unless you want to lose your initial outlay. Anyhow, crackers never arrived no answer to emails from GoGroopie or Your Ideal Gift ( who was the merchant supposedly selling them) since reading reviews online it seems I'm not alone by being conned from this company. My most recent email to them has resulted in them removing my voucher' no. From their system which makes emailing them a tad harder but I found a way around that, Companies House is a good port of call for info and I shall be of course reporting them to Trading Standards, Action Fraud and Watchdog as these fraudulent companies shouldn't be allowed to get rich on our hard earned money.

I WANT MY MONEY!
No idea how to use this site (maybe I'm a bit thick) I tried to order a duvet set, I got three quarters through before it said I had to pay £4.99 delivery so I decided not to complete the order (I'd already entered my card details) I didn't realise it had already took the money for the duvet set, it said I had to re-enter my details to pay delivery at the end (hence me deciding not to go ahead) and then I got a voucher in my emails I had to redeem? Totally confused now! So in short, no order number (i. E. no order) so no item obviously because I hadn't paid delivery, BUT they've taken the money for the item. Can't get ANY type of reply to my multiple emails asking for a refund (I even said at this stage, if they tell me how the voucher works I'll go ahead with the order) nothing! No way to complete the original order because I cancelled the process, no idea how to get my money back and no reply to my emails. NOT HAPPY!

This is the worst company I have ever dealt with. I purchased an item and didn't receive the code, I fed up chasing them
I contacted Gogroopie and asked for a refund, after several weeks and endless emails they with no response from them.
As I no longer wish to deal with this inept company ever again. I will request a refund through Paypal.
I am going nowhere near GoGroupie
This company, in my opinion should be investigated and I will be reporting them to Trading Standards.
Please take this as a warning and NEVER purchase anything from gogroopie as YOU WILL LOSE YOUR MONEY!
No goods and no refunds!
They are a shambles! I have emailed them numerous times and they just ignore my emails and still owe me money!
Whatever you do DO NOT from Go Groopie

At the end of July 2019, I purchased a voucher for a Henry Vacuum Cleaner. A few days later I received an email from GoGroopie telling me I hadn't completed the transaction and suggesting I do so. Once again, I purchased a voucher; this time it was more expensive as a discount code used initially was no longer valid. Nonetheless I didn't really think any more about it until I saw my credit card statement had 2 payments to GoGroopie. Clearly the first transaction had completed, or at least GoGroopie had taken and kept the money. Even though I only had one voucher, I had paid twice.

I raised the issue with them but they have been incredibly unhelpful. They repeatedly asked for more information, sometimes asking questions already answered, basically dragging out the issue. Now that they seem to have run out of questions it has gone quiet. They have not provided a refund, an apology, nothing. They no longer even respond to emails.

I would not recommend this company to anyone and certainly won't use them again. I don't know if they are in financial difficulties but it goes beyond incompetence when they have all the information about the issue that they said they needed, and do nothing about it. It certainly seems fraudulent to ask for money when they already have it and then to keep it when it is proven they have no right to it.

One item was duplicated and never arrived or was refunded. Another, a fan, never arrived and not refunded. A third never arrived and not refunded. They pass the responsibility on to the company who you have no chance of contacting. This company does have genuine offers but if the supplier runs out of goods you are on your own. Its up to me now to take this to the small claims court