GoGroopieReviews 192

I made an order for some items early September, to this date I have not received anything. I have been in contact with the agents who despatch items to say they have not received the voucher and that they will refund me. A week later no refund, I made contact with the agents again and they sent me contact for gogroupie support. I emailed them with a reply that the emails are not responded to and to go to the gogroupie website to make contact.
I went to the website there are drop down questions, click on one and then go to next which asks for voucher number, sadly after numerous attempts it will not let you input the voucher details thus you can progress anything.
I contacted the agents again and they have emailed gogroupie to ask them to refund the amount, as yet nothing.
Not a good advert for gogroupie, I will never order anything from them again.

My friend ordered several items but didn't realise that she had to go through her emails validate voucher, they took the money and when nothing arrived she tried to cancel and get her money back, low and behold there is only a 14 day cancellation period so they keep the money but don't send out the product. You can't speak to anyone by phone. Each voucher has to be addressed separately with imputing details of your account and email address even though you are already logged into your account.
When we tried to order three face masks you have to pay postage for each mask even though it is from the same company and in some cases even two of the same. You end up with three emails, have to put payment details in for every individual purchase. There is no shopping cart with it all in so you can pay at the end, it's a total nightmare.
Would never recommend them and anyone wanting to use gogroupie, beware!

I ordered Rattan Garden Furniture and the sum of £179-00 was taken out of my account in June. I contacted them by e-mail to ask if the furniture was being sent soon and they replied by saying that my voucher had expired and they could offer me a credit voucher as a good will gesture. Good Will Gesture? I explained that I did not have any vouchers to redeem and that I had paid the amount in full. Now they say that I can have a credit voucher to redeem with them but not the furniture, but I did not want anything more to do with them. I explained that I simply wanted my money refunded and would not trust them again and that this seems like a scam. Guess what! NO REPLY

Ordered two plants 4' to 5' high. Problems started with the voucher arrangement. Tied to contact GoGroopie and/or supplier to discuss. No chance. Eventually ONLY ONE plant arrived and this was just over 2 feet tall. I now have to go through the process of claiming my costs back (will I get the postage). Currently £47 out of pocket. I am just out of hospital after major surgery and just wanted to do a bit of gentle gardening. BE WARNED - AVOID GoGroopie and it's numerous associated companies LIKE THE PLAGUE. NEVER, EVER AGAIN.

I am sure if you read the fine print then you may understand the 'sales model' built around a voucher system. Essentially you see a product at a great price - then pay for it (at the agreed price) then they send you a voucher which I now understand you have to pay for (on top of what you already paid).
If fail to buy the voucher you potentially lose your money. Again for low cost items - the so called 'bargain' is no longer as good as it seemed.

I don't think one could establish the voucher price (even if you knew you'd receive one) befor eyou pay for the initial goods - could be wrong - I'll just avoid in future.

Customer service very poor.

Goods not delivered. Cannot contact groupie other than by letter or a contact form. No reply to 3 forms. Cannot contact the seller directly. Fraud comes to mind. Trading Standards next port of call

Absolutely terrible. 18 months to get an iPad returned and still no further with getting it fixed or refunded. The merchant doesn't respond and GoGroopie customer service don't contact the merchant either. They just let the time lapse until they say it's beyond the time limit for refunds so they can't help you. So I've got two faulty iPads that have never worked and no repair or refund. Shocking customer service. Have never even tried to get it sorted. It's just theft and breach of agreement. Much better experiences with Wowcher and Groupon so I would use those two.