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GoFundMe Reviews Summary
GoFundMe has a rating of 2.1 stars from 508 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoFundMe most frequently mention freedom convoy, canadian truckers and political pressure. GoFundMe ranks 1st among Crowd Funding sites.
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Within maybe 20 min or so I had an answer and something I could try. I followed it and my issue was corrected.
Glenn was responsive and helpful. He kept in contact until my issue was resolved and was polite and friendly.
I inadvertently put my $100 donation amount in the tip box. WOW was I stressed! Sent a message through "Contact Us" and had a response within the hour. I have also used Gofundme.com for two separate fundraisers and both were successful. Will definitely use again!
I had some concerns about a donation that I made, I emailed Customer Service with my concerns and they responded in a timely, respectful and compassionate manor...
I inadvertently doubled my donation. One to Andy and the same to the "fund". I requested the tip back, and i had a response within an hour. Was very impressed with how gracious that person was. I will tip. Just not now.
Most times when I contact customer service via the website, it's a few days before anyone gets back to me. I don't even think I waited an hour before I got an email and everything was resolved. Just unbelievable and amazing customer service and I work in customer service everyday. So thank you!
I inadvertently entered incorrect banking information and I received assistance until I got it corrected which took a few tries. I received patient detailed help to correct.
The customer service is the best they answered my questions and when I wrote them back a second time they responded very quickly. The go fund me is very good to have when you are in a bind or anything else they has happened to you.
Answered all questions promptly. Resolved my problem within 5 minutes. Very friendly customer service.
GoFundMe Customer Service representatives always responded in a timely fashion to any questions I had regarding our GoFundMe Campaign. Receiving a quick response helped reassure any concerns we had. We were always satisfied with the answers given. Customer Service representatives were always positive and found solutions to our problems.
I contacted customer service with an issue and was pleasantly surprised at how quickly they responded and resolved my issue. This customer service experience gives me confidence to donate via Gofundme. Thanks all.
We're certainly here to help as rapidly as possible, Nancy - thanks for reaching out to our team, and for kindly supporting those in need through GoFundMe!
I had a problem with harassment and was listened to and talked through how to further handle the situation. I felt like Gina L. Understood my issue.
We're sorry to hear about that harassment, Ametress - we'll always do our absolute best to keep GoFundMe a family-friendly and comfortable place to fund raise, and we are glad we could guide you through this. Gina and the rest of our Happiness team will be here for you, should you need anything else along the way.
When I first tried to set up my GoFundMe I was not able to complete creating my campaign. Thankfully, I reached out to a customer service representative and they had the issue resolved with a very reasonable time.
We apologize for the initial trouble getting your campaign going, but it's wonderful to hear our Happiness team could help resolve that with you quickly - we're available to help 24/7. Best of luck with your campaign from here!
GoFundMe has helped our organization fund the needs of our rescued animals for which I am very grateful. Inevitably when we contact the Helpdesk, we are already angry having tried to resolve an issue and failed. The customer service representative then gets the brunt of our frustration. Kim kept her cool while I was losing mine and we finally got the problem sorted out. So my rating is for the patience shown by Kim in my hour of need.
We're so glad Kim could help, Jenny. We're wishing all the best to you and your rescued animals, and will be here if there's anything else we can help with along the way!
I tried raising money for an important cause as well more then once and never had any attention with it at all, i think the whole thing is a scam and is useless and there is never anyone to help you when you have a question
Hey Jessica - we're sorry to hear your campaigns didn't receive the support you had hoped for. Our Happiness Team is available to help 24/7 with any questions you may have, but it's important to note that support will really come from you reaching out to those you know. GoFundMe is a do-it-yourself platform to help make the fundraising process easier, but we do not give you money or find donors for you, and rarely do we see strangers donating before one's personal network has started sharing their support. If there is anything we can do to help, please don't hesitate to contact us here: http://www.gofundme.com/contact
It would seem that this group has only the best intentions in the beginning. What could be more honorable than helping people raise funds for all sorts of needs and causes? That is all well and good, until the layers of the organization begin to reveal themselves. They claim to all legit and transparent. But, my experience says quite the opposite. GoFundMe changed their website and most of the formatting overnight, without any explanation. I spent a couple of weeks of trying to get to the bottom of why donor information was no longer available. I received all sorts of answers that they were working on it... and then no answers at all. Finally, I was sent an email stating that because of new privacy legislation in the European Union (?), donor information is no longer available. Okay, that made no sense. Most of my donors were in the US and one person in Iceland. But why did it take weeks to get that answer? Only after berating them with repeated emails, did I get this little bit of an answer. They have no customer service number to call... and when I requested that they please call me... the answer was, "we don't call". Because of the lack of reports available... no donor list, no complete disbursement/withdrawal list... I started to become suspicious of this groups intentions. Not only do they solicit tips from donors, they are vague to donors as to where that money goes. I'm glad this fundraising campaign was successful. But... it was not due to any assistance from GoFundMe. Also after the revamped website "appeared" without explanation, many of the functions disappeared or were no longer functional. I was told if it works on the app... use the app. This is a lousy explanation. SO, I would not recommend this site... there are so many others. Beware of any organization that will not communicate with you directly.
We're sorry to hear this, Tim - GoFundMe truly is here to help, and we certainly want you and all others to have the best possible fundraising experience with us. In order to serve thousands of customers daily and keep written record of important account details, we currently offer full customer support through email only. We are constantly looking to streamline the GoFundMe experience, and recently simplified parts of the campaign management process in order to do so - we understand the changes may take some getting used to, but ultimately, we look forward to more people more seamlessly able to raise the needed support. We've also transitioned to a 0% GoFundMe platform fee for new personal campaigns in the US (and some other countries), to help campaign organizers keep more of what they raise. We are now powered by voluntary donor tips, which allows GoFundMe to continue running. As you mentioned, we have also needed to comply with new data protection regulations, causing some private donor information to no longer be available. However, we can certainly still provide you with complete withdrawal records, and lists of donations. We sincerely appreciate your feedback, and your understanding as we work to keep GoFundMe the safest place to give.
I have never seen a business or organization with no phone number to call. The email response is so generic and I can't reach anyone to help. I'm raising a charity for an orphanage and we did so well in one day, they ended up closing my account, refunding all the donations we raised with no valid reason, investigation or even responding to my emails
Worst company ever!
Hi there, Tarek. As we currently offer full customer support through email only, we do not have a phone number, as we do not have a system in place to offer phone support. We understand this is not ideal for each and every customer, and that is not something we take lightly. Serving our customers through email does allow us to efficiently respond to all inquiries though, ensuring all customers reaching out to us can quickly receive the help they need in some of the toughest times. For the security of all on GoFundMe, our Trust & Safety and Community Management Teams do review all campaigns to ensure they meet our Terms, and that funds can reach the intended recipient. Certain aspects of your account setup will also need to be completed by noted time frames to ensure funds can be sent to you safely, rather than being refunded to donors. In the case of any holds or refunds, our team will reach out to you to notify you with any non-proprietary information, and we appreciate your understanding.
Here is another group of pseudo high techies who want to be rich, rich, rich off the sob stories of folks who want and need things. The truth is that GoFundMe openly censors requests they just don't like or if their sponsors, like Big Pharma, tell them to censor. GofundMe absolutely will not support any funding request that involves real issues, real causes and important civil rights. These are the same cry babies who need a safe room as adults to spend hours on their adult coloring books and gaining expertise with Playdough. Snotty, smug and pocketing money on other people's sob stories without any concern whatsoever for protecting inalienable civil rights or those victimized by the despicable abuse and misuse of official power. GoFundMe lack any compassion, empathy or support for the few courageous Americans who are standing up for the rights of all Americans. Shameful.
Hello, Susan. GoFundMe is here as a platform, for those in need to more easily reach out to those they know and gain support for their cause. GoFundMe does not fund campaigns, or decide who receives support - campaign success really is dependent on one reaching out to their networks. There is a 0% GoFundMe platform fee for US campaigns, to allow our customers to put more of what they raise toward their cause. There is only a standard payment processing fee of 2.9% + $0.30 per donation, allowing for safe online payment processing. GoFundMe truly does care, and our Happiness Team is available 24/7 to help with any questions or needed fundraising advice here: http://www.gofundme.com/contact
Gofundme is a fundraising website for people who are in need of money for school, charity, and need help for other stuff. I would know because I'm trying my best to pay for school. https://www.gofundme.com/23w8uxju
Thanks for sharing, ljadia - we truly are here to empower people to help people. We're wishing you all the best in your educational journey!
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This is wonderful to hear, Tina! Thank you for sharing your feedback. You can absolutely count on us to support you each step of the way, should you need help with anything else.