GoFundMeReviews 508

Excellent customer service! I would use GoFundMe again in a minute. I was able to raise over $1K and didn't expect to be able to do so. Thanks for everything you do!

Any questions I had were answered right away. I was also a giver. This site makes it quick and easy to help people.

I had to contact support two times during my campaign. I've been a Secret Shopper for 25 years and 90% of the jobs I do, the customer service is below expectations. The support I received from Go Fund Me, was fast and far above any service I've received in the hundreds of secret shops I've done.
Please pass this on and say thank you

I had several challenges with withdrawing funds due to the fact that my country, Barbados, isnt supported by Gofundme. Their agents were very helpful along the way, providing clear, step-by-step guidance and suggestions to make this work. Their response time is great and when it was going to be longer than normal, they told me up front.

I was able to be on the receiving & the giving end & both experiences warmed & shaped my heart & life.
#RicoForever
I promise I'll take care of your best friend/brother.

I got a letter in my email wrong so I didn't get the receipt I needed for something. I wrote and got a fast response, with a copy of the receipt inside the response and they sent the receipt email. Really good. Also was easy to use the site to send $$ to an overseas need.

Was able to resolve the issues i had with it declining banking info the representative i spoke with was friendly and quick to respond back with any futher questions im happy with Go fund me costmer care team

This is an excellent service to raise funds for people in need. When we decided to close the campaign, we were able to refund the money since it was not to be used for the main purpose. And we were able to do that through email exchanges, Lili at the customer support was excellent helper and kind. Thank you! Will be using again in the future when help is needed.

This Is the first time I'm on here and to know I have the opportunity to share this has been wonderful. I am comfortable with the fact that this is a real site that works and I'm thankful.

Someone put there banking info in my account and setup a withdrawal of all the money. Customer service reversed the payment and erased her information from my account. Thanx again!

My customer service experience has been outstanding. They are prompt, they have answered my questions and the attentiveness has been incredibly good. Ese was fabulous!
I have been very impressed with the attentiveness, accuracy, speed, compassion and caring

I open a Gofoundme and wasn't sure about how "safe" was this. Thanks to Jenna. I feel safe and happy to do it. Thanks Gofoundme for a great experience. Congratulations for your team.

Leah was terrific - helpful and expressed great concern for helping me resolve my problem. I loved that she took the time to provide detailed instructions so I could reset some things in my account profile. Will definitely us GoFundMe again!

I found the Gofund customer service to be very prompt and efficient. Every promise they made was fulfilled. I was satisfied by their stellar customer service.

Great! Was leery at first but they pulled though and have an awesome costumer service rep. Helping me step by step. Mom is elderly and needed help they were there and still are. If you're reading this and feel generous please help my Mom
Her Campaign is "Help for Mom" Virginia Plein
https://www.gofundme.com/n5ur3x-help-for-mom

Thank You GofundMe! You are AWESOME!

I accidentally entered my donation twice and the problem was quickly rectified. Very happy with the Customer Service.

I made a mistake with a donation, and customer service had rectified and dealt with the issue within minutes. Very impressed.

I am grateful to have a place where good people come together to help others. And their customer service is excellent.

Very helpful and fast service. Even after 2 yearsbfrom opening the campaingn, the staff was readybto answer mynquestions withing 5-10 minutes, and help me out with my issue :)