GoFundMeReviews 508

I was having great difficulty inputting my contacts into the Email system. After about 5 attempts I contacted Customer Service and Brittany tried to explain to me how to do so; I went online and after 3 more attempts, found that adding my contacts to an email couldn't be done. Brittany; went online... found an error in the program and corrected it, and contacted me accordingly. All done!

Lauren responded in a timely matter. Followed up with me. Offered different solutions and followed through until my issue was resolved

Great customer care every concern and need. Was met at the time of need. I'm thankful to know there is a site. Like this to help those stuck in need and help.

The people in the "Customer Happiness Team" are so kind and helpful. The person I dealt with, or who helped me, was Niall. Professional, kind, thoughful... the type of person you can only hope for when you need someone to listen.

Thank you all for your help. I know it is a business but it doesn't feel like one at all.

I contacted gofundme in regard to a project I am involved with and while the company potentially could have helped me, they were honest in their assessment that perhaps they weren't the best option for this particular project and even offered up alternatives. While I was unable to use their service this time, they will be the first company I go to in the future because you don't usually get that kind of honesty these days.

You have to make the 1st step to make your goal. It not only encouraging, but promising as well. Sometimes you have to just reach out with faith. It can be rewarding.

They were very understanding and helped me with what i was having issues with. I will be using them alot but the only thing i am having problems with is raising money that i really need

A person who donated to our former campaign to try and raise the needed funds, asked about her refund, so I messaged Gofundme and they replied very quickly and knew what I was talking about and help the person out quickly. Keep up the great work.

This is my first effort at creating a "GoFundMe" page and I appreciate the guidance I have received. Looking forward to donations for a great cause!

I found that GoFundMe was very good and more importantly, the help me workers were able to reassure me and tell me how to get me funds. Very caring people there.

I had a problem that was my own fault which they remedied in 5 minutes with friendly email communication.

Even though I had to remove a compaign due to the recipient changing their mind, the customer representative at GOFUNDME was extremely helpful and friendly.
I was pleasantly surprised in the day and time to have someone be so nice.

My experience with GoFundMe was fantastic. Although I was raising donations for a friend of mine, I could not have been happier with the results that were received. It almost didn't seem real to me until I had heard confirmation that all donations had been withdrawn and were being put to great use. I'm truly so happy and will definitely recommend GoFundMe yo anyone who asks!

I contacted customer service to refund my money for a campaign that changed after I funded it. I anticipated it was going to be a long and inconvenient process to get my money back. The online support team was prompt and thorough in processing my request. I am very pleased, thank you!

A donor to our campaign mistakenly did not notice the automatic 'tip' Go Fund Me uses to fund itself resulting in an extra unintentional $90 fee on their generous $600 donation. I wrote Go Fund Me customer service and they IMMEDIATELY rectified this and reimbursed the donors money. This was wonderful and impressed me deeply!

I had some urgent matters and the team took care of it as fast as humanly possible. The team is the best. Thank you!