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GoDaddyReviews 517

1.4

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GoDaddy Reviews Summary

The company's reputation is significantly marred by a consistent pattern of negative customer experiences, particularly regarding its customer service. Many clients report long wait times, unhelpful support staff, and unresolved technical issues, leading to frustration and financial losses. Complaints about opaque policies and difficulties in obtaining refunds further exacerbate dissatisfaction. While a minority of users acknowledge the company's services, the overwhelming sentiment indicates a lack of reliability and professionalism. Overall, customers express a strong inclination to seek alternatives, reflecting a pressing need for the company to enhance its service quality and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
246
value
240
shipping
102
returns
136
quality
225
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India
5 reviews
22 helpful votes
Follow Ram S.
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Godaddy try to upsell so many product, every time we visit, making site hard to navigate, moreover they have their own panel, with limited functionality

Date of experience: September 17, 2010
TW
33 reviews
235 helpful votes
Follow Chuck C.
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Four things really bother me about GoDaddy.com. One is their incessant "customer service" phone calls whenever you have a domain expiring. Related to this are their even more annoying calls from customer service asking you how they are doing and if you are happy with their service and if there is anything they can help you. STOP CALLING ME ABOUT THIS CRAP.

The second thing is that they send you a TON of emails. Really really spammy feel. Also a lot of times the sales coupon codes they send you don't even work.

Third thing is that when you register a domain, you have to go through (seemingly) a million pages of web tools and options that you can purchase. No, I only want to register a domain thank you very much.

The fourth and last thing is that I've done some light web hosting (shared hosting not dedicated hosting) of some less important websites through GoDaddy. (I would never attempt to host anything important on GoDaddy.) Their hosting tools are terrible, outdated, and slow; and often your site will lock up and be very school. Utterly ridiculous. After reporting many times about a slow website, they moved me to another shared host and it was still slow. Really really bad.

They have some great deals on some domain registration and other web stuff, so I only rate it a MEH not $#@!.

Date of experience: August 27, 2010
California
2 reviews
2 helpful votes
Follow Ken M.
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I had a great experience with godaddy. I have 3 domains, and did not know they would auto renew. I called and was refunded for all of them and had them close. I will not be billed again. I recommend godaddy.com

Date of experience: August 11, 2010
Virginia
44 reviews
163 helpful votes
Follow Akemi M.
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This website is a-ok. UIt is very good, I have so far had no issues with them, and to top it all off, they offer things at a discount and make it cheaper to buy a domain. So I say, BUY BUY BUY a domain at this website. You will not regret it.

Date of experience: June 23, 2010
Massachusetts
88 reviews
373 helpful votes
Follow Bobby K.
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I use godaddy for most of my internet domain purchases... Yes, it was because back in the day they had that hot model advertising for them and they were cheap. Here is the deal, they will spam you, they will spam you and they will spam you. And, then they will try and upsell you to the moon. If you can get past that, they have great deals and their domain auction system really works. I have made thousands by buying domain names online and then selling them through their auction service which reaches millions. If you are just trying to register a domain name and have no other interest in participating in auctions, then there are plenty of other sites out there that can do this for you.

Date of experience: July 15, 2009
14 reviews
43 helpful votes
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GoDaddy shared hosting is S-L-O-W... almost as slow as their tech support! - So I have a dinky vbulletin forum with 100 members that I needed hosted, so I was like, easy to host, doesn't matter who I choose, GoDaddy has a special on right now, can't hurt to give it a try, right? Wrong!

GoDaddy hosting of my little vbulletin site was sooo slow it would take *forever* just to get a post up. So I call tech support to get them to fix it and they BLAME vbulletin! Worse, they try to up-sell me on a dedicated service! I don't think GoDaddy gives a crap about their customers, they are just trying to make money with their lousy, slow hosting. Don't fall for their discounts - I wouldn't let GoDaddy host my site for free.

Anyone has any recommendations for a good shared hosting service?

Date of experience: June 19, 2008
45 reviews
295 helpful votes
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Don't use the domain buying service - I wanted to buy a domain that someone else owned, so I sucked it up and paid GoDaddy $60 to negotiate a purchase. Firstly, using the domain buying service is really tricky. They send you to some other website where you have to get a new log in (can't use your normal GoDaddy one), and it's impossible to navigate. GoDaddy also tried to sell you like 100 other products in the process.

So I finally get the process going - GoDaddy then "appraises" the domain you're trying to buy (it seems arbitrary, but they say it's based on the length, popularity, etc.) and then you decide how much you want to offer and then GoDaddy is supposed to contact the website owner and negotiate the purchase.

I took GoDaddy's advice and had them offer the website owner the appraisal amount. But then GoDaddy spent and entire month trying to contact the website owner and NOTHING. No response. $60 completely wasted.

The worst part is, I decided I would try to email the website owner myself. Sure enough the guy gets right back to me and said he thought the GoDaddy offer was just SPAM. So I would advise anyone considering the GoDaddy domain buying service to avoid using it. And if you must, it's probably worth trying to contact the website yourself before wasting your money with GoDaddy.

Date of experience: June 9, 2008

From the business

GoDaddy is the world’s largest web services platform, and most outspoken champion, for everyday entrepreneurs around the globe. We’re on a mission to empower entrepreneurs everywhere by giving them all the help and tools they need to grow online.


godaddy.com
Founded in 1997
Scottsdale, AZ, United States
+100