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GoDaddy

1.4

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GoDaddy Reviews Summary

The company's reputation is significantly marred by a consistent pattern of negative customer experiences, particularly regarding its customer service. Many clients report long wait times, unhelpful support staff, and unresolved technical issues, leading to frustration and financial losses. Complaints about opaque policies and difficulties in obtaining refunds further exacerbate dissatisfaction. While a minority of users acknowledge the company's services, the overwhelming sentiment indicates a lack of reliability and professionalism. Overall, customers express a strong inclination to seek alternatives, reflecting a pressing need for the company to enhance its service quality and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
246
value
240
shipping
102
returns
136
quality
225
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Malaysia
2 reviews
2 helpful votes
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Without permission
March 6, 2017

Problem is take money without permission or no any notification. When i make refund the customer services need id number for make refund. But i forgot tell make recover id he don't care about it. Ask same question id.

Date of experience: March 6, 2017
South Carolina
5 reviews
1 helpful vote
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A SITE FOR SORE EYES
January 19, 2017

If you are looking for a company that sells domains and delivers on customer service and is infiltrated with great people then Godaddy is for you.

They have a Wonderful customer service departments with great people and the prices are very competitive.

Shop the best and you'll never have an issue!

Date of experience: January 18, 2017
Canada
1 review
2 helpful votes
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I bought a domain name back in 2014 only to get extremely frustrated when every time I tried to login it never recognized my login details. I tried calling customer service but they refused to help as apparently they didn't have my details on file.

I ended up having to walk away from this site and try and find another one.

We are not in 2016 and I get a message from PayPal that Go Daddy is going to debut $50.48 out of my account. I never received an email or letter to day anything about this.
Once again, I tried to call and they refused to help because I didn't have a 4 digit pin. And I was not able to log in.
The funds can put, i sent an email requesting that they be refunded and I put a transaction disputed through PayPal.

It turns out that they are no longer accepting emails and they refused to help me over the phone.

MY ONLY ADVICE TO EVETYONE IS TO STAY AWAY FROM GODADDY. THEY WILL TAKE YOUR MONEY WITHLUT YOUR KNOWLEDGE OR AUTORIZATION ANS YOU WILL NECER SEE IT AGAIN AS ALL YOU WILL GET IS A BRICK WALL.

Date of experience: December 6, 2016
India
1 review
2 helpful votes
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Genuine Client Review*
November 9, 2016

If you have a fear of other hosting companies are cheating and godaddy not, coz they say they give what they promise, you should read this review:
I bought Linux share hosting (top plan godaddy) guess the default infra? 512 MB RAM 1 GB I/O. After 12-13 visitors at a time server goes down, lol, I purchased next upgrade from them 1GB RAM, 1 GB I/O. After 20-25 visitors at a time server was going down.
Thanks to Mother marry I got a mail from other hosting provider with almost half the rate, I thought lets try, bought from them (Half the price of Godaddy)
Guess what default config I got 1GB RAM and 2GB I/O not only this even 100 visitors online, server doesn't goes down.
I am not only feeling like being a duffer buying from Godaddy but also feeling amazed by how they are fooling people.

Date of experience: November 8, 2016
New Jersey
1 review
2 helpful votes
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I called because I noticed when pulling my website up it had been turned off. I called to inquire and told I missed the date for the website builder renewal and my options were to rebuild my website or pay $60 to get the tech team to release it. Building that site was approximately a 50 hour endeavor and if I rebuild it it WILL NOT be with your product. I had been paying with an account credit recently because I had been refunded from where you overcharged me so you corrected the mistake you made and I'm happy to correct in paying the monthly fee and I would understand paying a late fee but $60 is an exorbitant fee for the tech team to simply release my site information, they aren't having to rebuild them. I have gotten quotes from other hosting services that are more cost effective and one that even includes an app I would like to get past this and remain a customer but I will not do so with an unreasonable charge to restore my site pages. I want to continue with an amicable solution for both sides but even when speaking to supervisors their stance is there is nothing anyone can do. I still had a credit from where they had overcharged me but you can't auto renew with account credits and I had been dealing with immensely stressful family issues including a son in and out of the hospital with seizures and a mother entering hospice care and they do not care the circumstances even though credit was there to cover it. I have investigated other hosting companies and would never recommend them with how they treated me and took advantage to get an exorbitant extra fee.

Date of experience: November 5, 2016
New Jersey
10 reviews
3 helpful votes
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It's a bit confusing. But overall go daddy is a great place to get url and do hosting

Date of experience: August 5, 2016
Nigeria
4 reviews
6 helpful votes
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Awesome experience
July 14, 2016

GoDaddy is my top rated domain reg and I always do a Google search for discount coupons and that means I normally get my domain for about $2. :) Perfect for someone like me who might not know if the project is going to have legs and doesnt want to invest lots of money into it at the start.

Date of experience: July 12, 2016
Thailand
2 reviews
8 helpful votes
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Now that Godaddy have taken over Mad Mimi, they have decided to steal commissions from affiliates. They have ended the affiliate program and won't be paying recurring monthly commissions to affiliates even though many affiliates signed up in good faith thinking the recurring commissions would bring in a passibe income.

Here's the fine print:

Mad Mimi reserves the right to end the Program at any time.

In the event of Mad Mimi's discontinuation of the Affiliate Program, current commissions will be paid for a period of 180 days and then will no longer be paid.

It ony mentions current commissions and not recurring commissions however the letter they send out to affiliates mentions all commissions will no longer be paid.

Feeling ripped off and mislead?

Contact the founder Gary Levitt and his family in Isreal who are the ones who sold your recurring commissions to Godaddy.

Date of experience: May 19, 2016
Minnesota
5 reviews
17 helpful votes
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Compelled to Review
April 22, 2016

I have been using GoDaddy for about 6 months now for several web hosting services. I have been impressed with the ease of use for their web design services and the options that are available on the design interface. The custom service has been great for me. I have received a call about every 6 weeks from a rep asking how everything is going just checking in to see if I have any questions. Try it out!

Date of experience: April 22, 2016
Rhode Island
3 reviews
7 helpful votes
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Not Worth It
April 20, 2016

After speaking to a manager of GoDaddy's customer support, I am disgusted. Being mocked when requesting for a refund, I must say the company's reps can be very rude. And there refund policy is a sham, as one has only 5 days to return a domain. Seriously, if you're a company giving your customers a 5-day return policy, then you can care less about customer satisfaction. There are plenty of businesses out there, like Bed, Bath, and Beyond, which offer great refund policies, with no time restrictions. Businesses, like GoDaddy, that rely solely on ecommerce, need to be monitored more closely, as there refund policies are not at all catered to the customer. All in all, GoDaddy has bad customer service.

Date of experience: April 20, 2016
India
1 review
2 helpful votes
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Hosting at its worst.
April 14, 2016

Godaddy does not have ethics of treating customers. The hosting servers are the worst place where you can put up your site. The servers are down intermittently without any prior notice. You can expect a 40 to 50% availablity of site. No more that that... 99% availablity is a myth. Customer care is just pathetic. NO SLA is defined for uptime. No timeline is defined for issue resolution.
Just STAY AWAY from GODADDY.

Date of experience: April 14, 2016
Canada
3 reviews
4 helpful votes
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All good
April 5, 2016

I have several services with them, all happy with them, even me not being so computer smart, besides that, there's always a phone number with real people to help out.

Date of experience: April 4, 2016
PS
10 reviews
4 helpful votes
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I'm never afraid to buy anything from them for two reasons: 1. Excellent refund policy if I'm not happy with anything. 2. great customer service that are willing to help you with everything

Date of experience: March 22, 2016
Colorado
1 review
3 helpful votes
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I moved my site from Weebly to Wordpress GoDaddy Hosting. The site was beautiful, but it was so slow that it wouldn't open. At All. I built a third site in Square Space, and after a week of late nights I called GoDaddy to cancel hosting, repoint my domain, and get a refund for the s* product that didn't work.

They were helpful in repointing, but they kept my moneythat they didn't earn. F* businesses that feel that their best, their products that customers pay for, don't have to actually work. I'll be looking for a new place to buy my domain next time.

Date of experience: March 14, 2016
India
2 reviews
5 helpful votes
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I tried purchasing a domain and web hosting space from www.godaddy.com, the order didnt go thru & the money got deducted frm my CC, I had to go for a legal fight with them to get my money back and it took over 2 months for the same, pathetic customer service & poor responses is all you get from them.

Date of experience: March 10, 2016
Minnesota
19 reviews
90 helpful votes
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GoDaddy is like a glitchy, terribly designed, difficult to use version of Weebly, sadly. And I actually spent money on this. They sold me a package of domains when I only needed one, so I ask what the hell do I do with the other 3 domains?
Their builder is bad and they desperately try to sell design services to you.
GoDaddy is thoroughly terrible.

Date of experience: March 6, 2016
GB
1 review
2 helpful votes
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Hidden charges
January 12, 2016

I was using their website builder last year, now they have charged me £72 for website builder for this year on my card. I have rang twice today to get them to cancel it - unhelpful, say i have to do it online - how?

Date of experience: January 12, 2016
Malaysia
5 reviews
5 helpful votes
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Full Of Up sells
January 8, 2016

The site is full of upsells, even in the admin panel. Layers of ads are seen before you could do whatyou wanna do

Date of experience: January 7, 2016
California
1 review
2 helpful votes
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Screws you on billing
January 5, 2016

Takes you in circles, charges you after you've cancelled items and then takes you in bull$#*! circles so they can make every penny off you they can. Yet another bull$#*! company out to get every dime and people be damned! They need to work on their people skills.

Date of experience: January 5, 2016
New York
20 reviews
26 helpful votes
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Great site
December 30, 2015

Easy to use tools to manage your web site, fair pricing

Date of experience: December 30, 2015

From the business

GoDaddy is the world’s largest web services platform, and most outspoken champion, for everyday entrepreneurs around the globe. We’re on a mission to empower entrepreneurs everywhere by giving them all the help and tools they need to grow online.


godaddy.com
Founded in 1997
Scottsdale, AZ, United States
+100
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