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GoDaddyReviews 517

1.4

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GoDaddy Reviews Summary

The company's reputation is significantly marred by a consistent pattern of negative customer experiences, particularly regarding its customer service. Many clients report long wait times, unhelpful support staff, and unresolved technical issues, leading to frustration and financial losses. Complaints about opaque policies and difficulties in obtaining refunds further exacerbate dissatisfaction. While a minority of users acknowledge the company's services, the overwhelming sentiment indicates a lack of reliability and professionalism. Overall, customers express a strong inclination to seek alternatives, reflecting a pressing need for the company to enhance its service quality and responsiveness.

This summary is generated by AI, based on text from customer reviews

service
246
value
240
shipping
102
returns
136
quality
225
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Utah
114 reviews
1650 helpful votes
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Worst hosting ever
December 25, 2015

My site was down 4 times within 1 month. They kept bull$#*!ting and telling me that I need more resources for my site, but it didn't have any visitors back then. I gave up and switched to another provider.

Date of experience: December 25, 2015
Texas
1 review
1 helpful vote
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They cost me $5000
December 22, 2015

These guys have a grand model, but they do not protect what you write. I have had an enrollment and could not figure out why all of a sudden business went totally south/like zero after being robust after many years. This lasted 3 months, website resulting businenss/revenue usually was $4K a month. Talked to godaddy, they "fixed" their problem on my enrollment page and offered me $30. They cost me $4000. $#*!s, pound sand godaddy. I HATE these people. They can go pound sand/die/go to hell. What else bad can I say? I would say it, I hate this company so much. They owe me $20 thousand. Until they pay me for screwing up my website (they admitted their problem, not mine), I want my money back from them.

Date of experience: December 22, 2015
India
1 review
2 helpful votes
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Today I have lost my all 4 sites due to Godaddy worst service
Godaddy Server like a lovers park or sea beach. Where every day hackers hacks millions on websites. And after that Godaddy charged you for providing backup near about 5000/- INR. My 4 websites were hacked by hackers which were hosted in Godaddy today moring.
One more question how hackers moves into to their secure server. As you were demanded world best hosting provider.

I think that hackers not came out side. May be godaddy Inhouse hackers team hack our web site data and your have charged for pay you

I have not putting my comment intensonaly. My I have resisted godaddy customer more than 2 years. For clarification email me: *******@gmail.com or call: *******383
So my all friends do not deal with Godaddy in future.

Date of experience: December 3, 2015
New Jersey
5 reviews
8 helpful votes
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I have used GoDaddy for creating my online presence for several businesses. They have always been very responsive and the sales people don't keep pestering about other things. GoDaddy has really helped my business.

Date of experience: November 16, 2015
Germany
75 reviews
484 helpful votes
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Never had ANY problems!
November 8, 2015

Never had ANY problems with GoDaddy.com. Great prices and good customer support.

People complaing about "Auto-Renew"? Just deactivate it - it is not that hard!

Date of experience: November 7, 2015
Canada
1 review
1 helpful vote
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Just terrible!
November 3, 2015

I was hoping for better hosting with this hosting provider but it turned out worse than my previous hosting provider. I went to check on my website one day and found it gone. Really what's worse than that? A hosting provider that doesn't host the website. They took it upon themselves to delete my website even though I had paid up front for a full year when I took the account off "auto renew". They didn't even contact me. When I found the website was gone and asked them why they took it down. I got no answer except an apology which quite frankly didn't make it all better on my end. I had a terrible experience with them and there customer service was terrible and I found them rude. I contacted them a few times to ask a few questions and I felt like I was bothering them. They just didn't seem interested in helping me at all.

Date of experience: November 2, 2015
Australia
3 reviews
9 helpful votes
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I use godaddy to register my domain names. There was a bit of a mess when my account was registered with the wrong email address (a typo) and it was a huge hassle to resolve. However, since that was resolved I've had no problems with them - I had some queries about how to set up my account, as my website is hosted elsewhere, and they helped me work it out (if their FAQ was set up properly I wouldn't have had to ask, but at least when I did ask the online chat person could direct me to the correct page).

Date of experience: October 12, 2015
California
2 reviews
4 helpful votes
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I actually LOVE Godady! I use it for all my clients, as it provides a clean interface to all of the services they offer - domains, hosting, etc.

So far, all my clients are even happy with Godaddy -- and I love how it also has automated processes to setup stuff like Opencart, Wordpress and so on. There really isn't much to fault!

Date of experience: October 7, 2015
Paul C.
Pennsylvania
80 reviews
150 helpful votes
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Stupid!
August 6, 2015

I once had a site hosted by Go Daddy. They have very poor customer support and their hosting sucks. The staff aren't very friendly and they called me by phone about canceling my website. DON'T CALL ME! EMAIL ME INSTEAD DAMN IT! That's about it.

Date of experience: August 6, 2015
Pakistan
2 reviews
8 helpful votes
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I mostly use their domain service, their hosting service have restricted features and costly and the bad things is they dont have live chat support only phone support.

Date of experience: July 8, 2015
California
3 reviews
10 helpful votes
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They are a rip off for selling you your first domain names at a discounted price and dont tell you that the price to renew will be completely different and give no discounts for renewing.

What they also do purposely is when you search domain names they will fool you and have them show up in the search results when they are not available at all and are registered. This is a fact as i have searched my own domain names that i own they appear as available as far as going in to the shopping cart and when you go to buy then are not there.

TOTAL FRAUD SCAM AND THEY KNOW IT

Date of experience: June 11, 2015
Kansas
3 reviews
6 helpful votes
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I know goDaddy since a longtime. Their service is great.

Date of experience: May 14, 2015
Ireland
2 reviews
13 helpful votes
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Decent and cheap
April 28, 2015

It gets the job done. Although I find their site confusing!

Date of experience: April 28, 2015
Texas
2 reviews
9 helpful votes
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My website has been down for nearly 3 months. Go Daddy repeatedly acknowledged that this was their fault, but refused to refund any of the money that I had paid for the site and services. I wasted over 40 minutes on the phone with customer service today, and got nowhere! I was actually told that I would not be allowed to speak with a supervisor! This was the worst customer service experience I have endured in years!

There are so many other option, please think twice before choosing Go Daddy. When you factor in the website down time, pathetic customer service, and hours of frustration, it's just not worth it!

Date of experience: March 25, 2015
Thailand
4 reviews
4 helpful votes
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I've only used godaddy for buying domains - never for hosting, as they don't have the best reputation for that. As a place to buy a cheap domain, godaddy is usually very good - you can't beat their prices.

Unfortunately, recently their customer support denied me a domain that I wanted to purchase. They demanded to see all kinds of ID before I can buy the domain. It felt like one of these TSA security checks before you board your plane.

Godaddy is the cheapest place to buy domains, but service is not pleasant if you ever have to deal with them.

Date of experience: March 5, 2015
California
1 review
1 helpful vote
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I have a account with them for about 3 months i wish i never had account till this day i cannot open my store i wasted my money poor service i hate them do your homework before jumping in please i made the mistake huge don't do the same

Date of experience: November 16, 2014
Bangladesh
2 reviews
9 helpful votes
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They Can not fulfill my expectation they have huse term and condition that is problem for user. Their customer service is also bad.

Date of experience: November 6, 2014
GB
3 reviews
4 helpful votes
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I purchased a hosting package from them and for the first year it was fine. However, for second year they increased the price and charged more than what was agreed. I asked for the refund and they said that is not a problem. However, the money cannot be transferred back to my account and can only be used on GoDaddy. So essentially, it is like saying we wont give you your money back, once we have it it you wont be able to see it again. Be careful what you purchase on their site!

Date of experience: November 2, 2014
New Hampshire
3 reviews
16 helpful votes
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They are cheap
September 21, 2014

They are cheap. This is a good thing and a bad thing. Their service is incredibly in expensive, but they try to upsell you on EVERYTHING. Wanting to buy a domain? Buy these ones too. Bought a domain? Why not buy some server space. It goes on and on and on and on!

Date of experience: September 21, 2014
Canada
2 reviews
2 helpful votes
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Like the site builder, email is okay. Easy to use for beginners. Support could be a bit more convenient.

Date of experience: July 30, 2014

From the business

GoDaddy is the world’s largest web services platform, and most outspoken champion, for everyday entrepreneurs around the globe. We’re on a mission to empower entrepreneurs everywhere by giving them all the help and tools they need to grow online.


godaddy.com
Founded in 1997
Scottsdale, AZ, United States
+100