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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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I ordered my glasses on 4-19-23 they didn't acknowledge the order till 4-21-23 and it's May 2nd. They just sent me a second email saying my glasses are in production. It's very hard to reach customer service and they don't know anything. They said they could escalate it but couldn't even tell me when to expect a phone call about my order status.
Terrible customer service I DO NO recommend ordering from this site
You guys did very bad. I thought that this was a scam because whenever I reach out. You could never gave me an answer of my order and you got me scared that this was a scam so you better fix your customer service. It's very poor have a great day.
Hi Marcos,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and want to thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Our Customer Care Team has sent you an update regarding your order. Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I am LIVID… had I of known they were going to take this long, I would've shopped somewhere else.
Still waiting….
Hi Rebecca,
We're sorry to hear that our production timeline did not meet your expectations. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Your glasses are nearing completion and will be shipped shortly. Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Says it will take 3-5 day for production it has been over a week and still hasn't even shipped….Customer service does not exist….this company is a lie and a scam never coming and will actively keep people away
Hi Clyde,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7.
You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Your glasses are nearing completion and will be shipped shortly. Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I need contacts ASAP and i ordered and payed for EXPRESS SHIPPING which is 3-5 days it has now been 2 weeks. I have tried calling them, and all they have said is to talk to her online bot. Wont be ordering again.
Hi Nikki,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7.
You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
My glasses went into production on April 21,2023. Got email from them that the glasses will take 6 business days to make. It is now April 29th, 2023, at midnight and the glasses still show in production. I paid extra for express shipping which is a joke when your glasses are not made in the time frame you were quoted. This company is a waste of your time and your money.
Hi David,
We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
We are reviewing the status of your order and wll update you asap. Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Do not buy from 5his place. They screw you over, hold your order for weeks, make you pay and never send items. Please save your time and go to 1800 concacts
Hi Kelly,
We’re sorry to hear that you experienced delivery difficulties with your order. According to the tracking details, the courier was unable to deliver your order on account of a shipping address discrepancy.
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
It appears that this issue has been resolved in your best interest.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I ordered two pairs on 4/7/2023; my credit card was charged on that day. It is now 4/27/2023, and neither pair is out of "production." I sent a message and got a cryptic note that I would receive an email when the glasses are ready. Now, the order information about one pair is this: "There is an unexpected issue with your order. We will contact you soon." The other glasses, which were promised in "6 business days," have not been sent. At this point, I will try to get my money back and start from scratch somewhere else. I have no confidence that this company can deliver what it advertises, and I am doubtful that the quality will be acceptable. If you don't have something in stock, be honest with your customers. If you are behind on fulfilling orders, don't talk about "unexpected issues."
Hi Jill,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We are reviewing the status of your order and will update you asap.
Our apologies, again, for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
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I put in all my info for prescription sunglasses. I also used an app to measure the distance between my eyes. When my sunglasses arrived, there was zero prescription in either lens! They sent along a copy of what I allegedly entered and all the numbers were zero. Customer service at least is giving me a full refund not an exchange.
Hi Janet,
We’re sorry to hear that you experienced difficulties with your glasses. It appears that you had selected non-prescription sunglasss when placing your order. It is very important to us that our customers love their new glasses. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
My glasses received are defective and trying to get a HUMAN on the phone is like banging your head agaisnt a wall.
Hi David,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty policy.
Our Customer Care Team has sent you information on how to return your glasses.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
Having waited 3-weeks for a pair of glasses that should have taken 10-days, my glasses finally arrived. I didn't have a problem with the wait, as much as I had a problem with the lack off ability to actually speak with an actual person to inquire after the status of my order. I emailed Glasses USA via email several times and only received a response once which didn't fully answer my query in the first place. My query consisted of me requesting the status of my order! Not a difficult question to respond to considering the nature of the company! When my glasses finally arrived, I noticed something was off with the clarity of my vision when wearing them. I also found it strange that they didn't send me a statement with my prescription on it to verify the prescription of my lenses. I had the lenses checked out at my opticians and the axis was off by 10 on lenses and 9 on the other. Absolutely ridiculous and substandard. They have lots of deals and offers so granted you will save money in the short term but don't pay for it with your vision.
I hate writing negative reviews but service standards like this make warning the general public very imperative and necessary. Do not use this company.
Hi,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186.
You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
We are reviewing the status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Ordered sunglasses on line. Received the glasses, but they were not tinted, just plain lenses. Tried to resolve the error on line, found out their "live chat" was an automated bot. I emailed both their customer service and returns addresses with both a webpage screenshot of what I ordered (detailed by their website) and an image of what I received. These two images showed what I ordered (verified by them) and what I received. When they responded (Jenny Cooper) they indicated my order had been cancelled and my money refunded. When I pointed out, then how had I RECEIVED the glasses? I heard nothing back. Not sure how this could have been fouled up more than the combination of their automated fake(not live) website and their "standard response" emails. This was my third order, but will never do business with these people again, who misrepresent themselves on line in a number of ways. Just "Not as Advertised", sorry.
Hi V.H.,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, a global company with facilites worldwide, we are committed to ensuring that our customers’ needs are being met. All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
It appears that there has been some confusion regarding the order number that you have been providing our Customer Care Team. The order number you have listed with this review and to our Team was an order that you had canceled in January. The refund for that order was issued.
Meanwhile, a replacement order is in production and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
I ordered my glasses over two weeks ago and the said production take 6 days… you can't call and talk to a real person and the automated service is enough to make you want to pull your hair out. At this point I'm about to report the order as fraud on my credit card!
Hi Matt,
Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186.
You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
We are reviewing the status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Ordered glasses back in february, since then there is now a crack in my glasses tried to the use insurance i paid for when purchasing glasses and submitted a claim over a week ago. Cannot get a response in email, cannot get anyone on the phone. This 24/7 available here for you is bull$#*!, you never get a real person, they go through the prompt and then proceed to disconnect the call. The online live chat is bull$#*! because it's completely automated not a real person assisting you. This company is an absolute JOKE, wasted $240 and will never be using this company again.
Hi Kalin,
We’re sorry to hear that you experienced difficulties. Your replacement order is in production and a confirmation has been sent to you.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
Still waiting on a pair of glasses. Said would be about 6 business days once in production. 18 days later they are still in production. Ordered a prescription pair of Costa sunglasses the same day and received them weeks ago. Not very honest on production times.
Hi Ryan,
We’re sorry to hear that you experienced a delay with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
We are reviewing the status of your order and will update you promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I bought a pair of prescription sunglasses. The prescription was wrong so I returned them with their return label. The post office lost the package and I can not file a claim because the label they supplied did not include insurance! I can not talk to someone to see how this can be resolved.
Hi Gary,
We’re sorry to hear that you experienced difficulties with your glasses and with the returns process. Recently, we improved our self-service to make it easier for our customers to access it 24/7.
You can reach our Customer Care team for assistance with new orders and upgrade payments for existing orders everyday from 7 am to midnight EST at 1-844-244-1186 by pressing 2 for Sales and then 2 again.
You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
We have the updated status of your package and will resolve this issue promptly.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
It is absolutely ridiculous how this company operates! I filed an insurance claim over a week ago and i still have not received any notification whatsoever about my glasses! I am beyond frustrated after this is my second review within a few days! They replied to my first review and assured me they'd work diligently to give me at least some insight on my order….5 days later since that reply and still nothing! At this point I'm about to take legal action and dispute all charges. There's no way you have a returns department that strictly provides a service for returns and they do not reply! My eye sight is bad without my glasses as I use them for daily use. I can not even drive without my glasses and I have a driving job! Legal action is required! Do not EVER spend a dime with this company! You won't even be able to speak to a supervisor so don't even try it. Company is a joke and I regret EVER doing business with them and paying for a service that they do not provide!
Hi Brittany,
We have sent you updated information regarding your replacement order. As soon as we receive your reply, the order will be placed into immediate production.
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
I have tried contacting them several times through different sources about a pair of eyeglasses I sent back for an exchange after they messed up the prescription in one of the eyes and I have yet to hear back from them at all.
Hi Joe,
We’re sorry to hear that you experienced difficulties with your glasses. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Our Customer Care Team has sent you an update and our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I'm convinced this is a scam. It's been 2 weeks since I ordered my glasses and there has never been any real or true tracking information for my order. If you're fine with throwing small amounts of money in the air hoping something good may randomly happen, or perhaps enjoy throwing pasta at the wall to see what sticks— then GlassesUSA.com is for you!
The live chat is a tragically unhelpful, bot set to send you back to the same screen- its emoji usage is A+ however *— isn't that what everyone needs when they're trying to SEE THINGS?! Also, the phone number ( why are there even business hours if no one even answers the phone?) only offers the website or text massages of what the website says. I have never heard of anything so ridiculous. Well anyway, I wish I would have heard this before I gave them my money. Now I will continue to sit and wait for my glasses which, judging by customer service, will probably be absolutely awful.
No sirven. NO CAIGAN EN ESTA ESTAFA DE OPTICA. Son una verdadera película de terror. No cuentan con un verdadero servicio al cliente. Compre unos espejuelos y pague la entrega rápida, dos semanas después nadie sabe dónde están mis espejuelos y mi dinero tampoco.
Hola Edmanuel,
Lamentamos las dificultades que has tenido con la entrega de tus anteojos. En GlassesUSA.com estamos comprometidos a garantizar que las necesidades de nuestros clientes, sean cumplidas.
Una vez que la orden es enviada por correo, es la compañía de mensajería quién podrá proveer datos de el estatus del envío. En caso de haber demoras, error en el envío, o cualquier incidente que interfiera con el envío de tu orden, haremos todo lo posible para poder resolverlo lo antes posible.
El historial de tu envío muestra que desde el 17 de Abril tu orden se encuentra en tránsito, camino hacia ti. Te hemos enviado un email con la información del envío.
Nuestras disculpas por cualquier inconveniente y agradecemos tu paciencia.
Saludos,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andrea,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
It appears that you have canceled the order and your refund has been issued. Our apologies, again, for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com