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GlassesUSA

2.5

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.

service
844
value
593
shipping
621
returns
368
quality
507

Instant Feedback

14,119 reviews

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Wisconsin
1 review
0 helpful votes
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Water
February 26, 2019

Nice and easy to understand for the first time online shopper. I will also recommend this service to other customers alike.

Date of experience: February 24, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Jennifer,

Thank you for choosing GlassesUSA.com for your first online eyewear purchase. We're happy that you enjoyed your shopping experience.

We appreciate your recommendation and look forward to your next visit.

Enjoy your new glasses.

Yours truly,
GlassesUSA

California
1 review
0 helpful votes
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Ok but
February 26, 2019

Cust ser rep could not be understood due to thick accent, had to repeat himself several times to be understood

Date of experience: February 24, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Rick,

We are sorry to hear that you experienced difficulties with our service representative. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.

We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.

Yours truly,
GlassesUSA

Minnesota
1 review
0 helpful votes
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AMAZING
February 26, 2019

I'm wowed how you can virtually try on the different glasses, the ease of picking out & placing my order, and how I was able to simply add the info from my prescription. Can't wait to get my glasses!

Date of experience: February 24, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Erin,

We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Florida
1 review
0 helpful votes
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Amazing customer service
February 26, 2019

The customer care representative was very helpful! I called the customer care phone number because the discount code that was sent to me wasn't working, and the representative provided me with another one.

Date of experience: February 24, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Yulia,

We're happy to hear that our service representatives were very helpful while you were placing your order.

Thank you for choosing GlassesUSA.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Idaho
1 review
0 helpful votes
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Have yet to recieve order so undecided.
February 26, 2019

Have yet to receive any merchandise so undecided. I am sure I will give more stars once I get the glasses

Date of experience: February 24, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Dayna,

Thank you for choosing GlassesUSA.com. We hope that you will love your new glasses and hear back from you again soon.

Yours truly,
GlassesUSA

Washington
1 review
0 helpful votes
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Ordering Mess
February 26, 2019

The site is awesome. Until you getting to trying to pay for your order. Do not even bother trying paypal or amazon pay... took me 30+ minutes before i gave in and got my credit card to pay with

Date of experience: February 24, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Theo,

We are sorry to hear that you encountered difficulties while placing your order. Our professional and knowledgeable service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site to provide you with any assistance.

We are happy that you enjoyed our great selection of affordable eyewear and hope that you will love your new glasses.

Thank you for taking the time to post a review.

Yours truly,
GlassesUSA

New Hampshire
1 review
0 helpful votes
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Excellence
February 26, 2019

Well thought out website, easy to use, good selection, good pricing. Just have to wait for the glasses now.

Date of experience: February 24, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Phid,

Thank you for choosing GlassesAUSA.com. We're glad that you enjoyed your shopping experience on our site.

We appreciate your review very much.

Enjoy your new glasses.

Yours truly,
GlassesUSA

California
1 review
0 helpful votes
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Great
February 26, 2019

Easy to look up on the internet. Just need to have the Prescription with you when you order. Everything is easy to measure and you have an opportunity to Chat with someone if you have any questions. Can't get any easier than that!

Date of experience: February 23, 2019
Michigan
1 review
0 helpful votes
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Deal sounds good
February 26, 2019

I shopped for a very L-O-N-G time and I hope the frames are as nice as they appear in the computer. It was fun!

Date of experience: February 23, 2019
Virginia
1 review
0 helpful votes
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Really good experience
February 26, 2019

Fast, simple and easy order. Haven't received the product yet, but seems pretty good design. Also most affordable price i ever found online

Date of experience: February 23, 2019
New York
1 review
0 helpful votes
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Not happy with the last order
February 26, 2019

I hope this order has no problems as my last order of which I was very unhappy I did not receive my order and I have made a complaint about it and I hope a refund is made to my credit card

Date of experience: February 22, 2019
Texas
1 review
1 helpful vote
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Great Website
February 25, 2019

Efficient website with great glasses and features. You are able to try them on with a photo of yourself

Date of experience: February 22, 2019
Louisiana
1 review
0 helpful votes
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Website ease of use
February 25, 2019

Very user friendly and intuitive site. Prices are great but waiting to receive product for final judgement of value.

Date of experience: February 22, 2019
Georgia
1 review
1 helpful vote
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Great deal on glasses
February 25, 2019

I got glasses from Glassesusa.com last year. They fit and focused great. I just managed to lose 2 pair in one week. I'm sure they will show up but I need them now. They should be here in 3-4 days. With BOGOFREE it was $100 for 2 pair single vision using my old rx. (Each added option will cost more.) You can fax the rx or fill in the blanks. You can "try them on" with your computer camera.

Date of experience: February 22, 2019
Ohio
1 review
1 helpful vote
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Loved IT!
February 24, 2019

I was trying hard to find a way to get a prescription for my glasses without having to pay an arm and a leg! Glasses USA's Prescription scanner saved me money and the choices of glasses are endless! I love the promo for the first purchase! I am a customer of these guys! I and I will be for a long time! Thanks Glasses USA!

Date of experience: February 22, 2019
Virginia
1 review
0 helpful votes
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Very Convenient to order online
February 24, 2019

I've had 2 wonderful experiences with Glasses USA and I'm hoping this time will be also. The glasses fit well and are very sturdy.

Date of experience: February 22, 2019
Kentucky
1 review
0 helpful votes
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Awesome
February 24, 2019

Always love the low prices. My kids go through glasses like crazy and this is most affordable that I have found

Date of experience: February 22, 2019
Washington
1 review
1 helpful vote
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This has been the worst online ordering experience ever! My glasses have not arrived in going on 3 weeks. I ordered fro glasses.com on the same day and received my order in 4 days with email updates every step of the way. I had not gotten any updates on status after waiting two weeks so I inquired. Customer Service responded as if this was typical and gave me a canned FAQ response rather than researching my issue. To date, my glasses have not been delivered and cannot be tracked and even with inquiry to customer service I have not been helped nor has anyone shown any consideration or offered apology. Cheap glasses because they have a cheap poorly trained staff. Not worth it. Glasses.com is my now go to. So much better than Glassesusa. Dont waste your time

Date of experience: February 22, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Roxanne,

We are sorry to hear that our service representatives were unhelpful in solving your issue. It appears that you have received your glasses. According to USPS tracking, the glasses were delivered to you on Feb. 23.

We hope that you are enjoying your new glasses.

Yours truly,
GlassesUSA

California
1 review
1 helpful vote
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Always reliable
February 24, 2019

Always a good experience, always good quality glasses. I've been using glassesusa.com for years and gotten my whole family on board. Love it

Date of experience: February 21, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Sian,

We're thrilled to hear from you and are delighted how much you have enjoyed shopping on our site for your whole family.

We appreciate your review very much.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

North Carolina
1 review
1 helpful vote
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3rd pair of glasses from them
February 24, 2019

Great quality and great pricing, this is my third pair ordering from them. We just recieved my husbands pair. I just ordered my second pair since my daughter broke my first pair

Date of experience: February 21, 2019
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Breanne,

Thank you for the ringing endorsement. We're delighted to hear how much you enjoy shopping on our site for your entire family.

Thank you for taking the time to post a review.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States