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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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Easy to use site, love being able to upload a photo for a virtual glasses try on! Always recommending to friends and family!
This will be my second pair of glasses from GlassesUSA. You can not beat their prices and selection. Each time I have gone to order a pair of glasses, I have such a hard time narrowing the selection.
Dear Carly,
We're glad that your back and happy to hear how much you love our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
These are nice i like these because they are nice thank you very much for these nice glasses will be looking forward to getting these nice glasses
Dear Quentin,
We're happy that you found the glasses you were looking for.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
It was fast and price reasonable
Great discounts. I will come back for contact lenses. I hope you can provide good discount as well
Dear Liza,
We're glad to hear how much you enjoyed your shopping experience on our site and happy that you loved our great selection of affordable eyewear.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Not sure why a review is mandatory in order to get glasses. Review was a 5 until this part is mandatory
Dear Traci,
We're sorry that you felt obliged to fill out a review. The review window can be closed without posting a review and we apologize for any inconvenience.
We hope that you will love your new glasses.
Yours truly,
GlassesUSA
I ordered glasses from this company 14 days ago. Their information online says that glasses take six days. I have done three online chat sessions and one phone call. No one knows anything about my order, the online chat seems to not be a person, but an AI. I am told that my issue will be sent to the "appropriate area" but not told who that is or allowed to share my issue with this mysterious group. When I check order status it is the same as day one, that my order is being processed and this will take about six days. Again, it has been two weeks. I cannot drive without these glasses, I have had to spend money to buy contact lenses that irritate my eyes because my glasses broke a week ago... a week when I should have received my new glasses. No one seems to be in charge at this company, no one is able to communicate regarding orders, and after spending a lot of money I am left with no product within a reasonable time frame and no means with which to get a refund.
Dear Brian,
We are sorry to hear that you have not received a status update on your order as yet. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.
Our Service Manager will contact you directly and personally assist with this matter.
Thank you for your patience.
Yours truly,
GlassesUSA
Been a month since they took my money, which is the only thing they've done so far. They messed up my mailing address (got it right for billing) so they got sent back, usps says they received them 8 days ago and they have not yet remailed yet. No one communicates with you. I am moving in 3 weeks and at this point i figure I'm just out $120 and have to deal with it. Don't make my mistake
Dear Jeremy,
We are sorry to hear that there was a delivery issue with your glasses. It appears that your glasses have been reshipped to you and our Delivery Dept. will provide you with the new tracking number.
Thank you for your patience and enjoy your new glasses.
Yours truly,
GlassesUSA
My local eyeglass shop completely rips people off by offering such ridiculously high prices for frames/lenses. This site is amazing with prices, and offers more discounts on top of already-low prices! Love that I get to experiment with my look at an affordable price. Site is easy to use, and love the "try on" virtual feature!
Dear Natalia,
We're delighted to hear how much you enjoyed your shopping experience on our site and glad that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Easy and cheap so far, but I have to actually wait and see what the finished product is like before I can give an actual "star" rating of 4 or 5
Dear Dave,
Purchasing eyewear on our site really is easy and affordable. We're delighted to hear that you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
ORDER ELSEWHERE! I ordered over a month and a half ago, 2 weeks ago I received my order, but they were the WRONG frames. I attempted to resolve the issue online but was told I must call, which is inconvenient when you're at work. I called and spoke to someone, who spoke broken English, to resolve the error. I was told I must return the glasses before receiving an update on the correct order. I thought I should be allowed to keep the incorrect glasses until I receive the correct order; what else was I to use after waiting a month? I asked to speak to a supervisor and after being placed on hold, the representative came back on the phone and told me that all the supervisors were in training and were unavailable. This seemed quite odd to me but I sent the glasses back and waiting two more weeks, attempting to e-mail and chat online; I received NO contact. I just attempted an online chat again and was told to call and disconnected. I called and was told there is no update on my CORRECT frames, in 2 weeks, they received ZERO communication from their own shipping department. I then asked for a supervisor, which again, I was told the supervisor was on the phone and unavailable. I then asked for a refund because I no longer wanted to deal with this "waiting game." I was told the billing/finance department needed to be contacted and I would hear back in 1-2 business days. So, MORE waiting. I should have just gone elsewhere to avoid this HUGE headache - the glasses ended up costing $145 after the lenses anyway. NOT CHEAP.
Dear Kristen,
We are very sorry to hear about your shopping experience with us. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Our Service Manager has sent you a private email to help resolve this matter.
Thank you for your patience.
Yours truly,
GlassesUSA
QUICK- INSIGHTFUL!
DON'T YOU KNOW ANYTHING ABOUT REVIEWS? THEY REQUIRE SO MUCH EFFORT AND CHARACTERS
Dear Elias,
Thank you for choosing GlassesUSA.com and for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Im going to spend my entire paycheck on this site because the designs are friggin cute, and it's not crazy expensive so therefor take all my money
Dear Tairyn,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I love these guy's work... the lenses are always well made... i 'see' really well and the frames very lightweight... couldn't be happier...
Dear Stanley,
Thank you for the ringing endorsement. We’re delighted that you love your new glasses and appreciate your review very much.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
It was real easy to shop and it saves the time to go to the eye doctor when you have your prescription
Dear Dulce,
Purchasing eyewear online really is easy and convenient. We're delighted that you enjoyed your shopping experience.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Loved the way you could view the glasses with an uploaded picture of yourself. It was nice to have that feature
Dear Malinda,
Thank you for the enthusiastic review. Purchasing eyewear online really is fun and easy. We're delighted to hear that you enjoyed our virtual try-on feature.
We appreciate your review very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Just placed my first order, easy process and great bogofree deal. Fast shipping options are a plus also.
Dear Ashley,
Purchasing eyewear online really is fun and easy. We're delighted to hear that you enjoyed your shopping experience on our site.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I really like how simple it is to use this site. I didn't plan on getting new glasses until I saw this site had a great sale. I found some frames that I love, and I don't feel scared that they will look bad because of the "try it on" feature. I wish there was a history of glasses I have looked at. Can't wait until they come in!
Dear Alison,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
It was very easy to order. There are so many frames to pick from and I hope that they will fit properly.
Dear Sara,
We're happy that you enjoyed your shopping experience on our site and glad that you loved our great selection of affordable eyewear. If you are not satisfied with your glasses, we do offer a 14 day no questions asked return policy.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I found more than 1 pair I love at great prices. I'm pretty picky and yet I still found more than 1 pair that looks great.
Dear Alexander,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I have worn Rx glaasses forever-I cannot see how this firm can -and or will-service their own product. I asked and was told by some invisible typeist "We do not supply these(service) functions.
Who puts in lenses that fall out-who fixes ill fitting temple pieces?
I think these folks need to think out their system. It is like offering cut rate medicine as long as you operate on yourself--they will give the "instructions" but you must wield the "knife"...
Dear Martin,
We are sorry to hear that the response you received from our service representatives did not meet your expectations. As we are an online eyewear retailer, we do not provide repair services. We stand behind our product and if you are not satisfied, we do offer a 14 day no questions asked return policy for refund, exchange or store credit. In addition, we do provide a 365-day Manufacturers Warranty.
With regards to proper fitting frames, we do provide information on our site on how to choose a correct frame size and a tutorial on frame adjustments.
You can check out a few simple adjustment techniques by following this video: https://www.youtube.com/watch?v=3yAF85mAWUY
It is important to keep the frame size in mind when looking for a new pair of glasses. You can determine the size you need by checking the size of the glasses you are currently wearing. To locate the dimensions of your existing frames, you can check the inside of the temples (or arms) for a set of three numbers. Please check out our video describing how to read the dimensions printed on your frame: https://www.youtube.com/watch?v=X60zIujqMbc
When you have determined the dimensions of your current frames, you will be able to compare them to the measurements listed under each frame’s product description. Please note that when comparing your dimensions to those on the website, the temple amount should remain about the same. However, the Lens Width and the Bridge amount can be within two millimeters above or below your current measurements. Each frame on the website comes in the one size listed.
If you require any further information, please do not hesitate to contact our Service Manager at [email protected].
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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Dear Sarah,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA