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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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Took longer than 10 business days to receive also received em the same time as the ones I paid shipping n handling for
The prescription doesn't seem right, I'm not sure if it's the curve in the frames, or the prescription.
Hi Thomas,
We’re sorry to hear that you experienced difficulties with your glasses. It is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I ordered 2 pairs of sunglass from the site, and they came super quick. However, I had to return both pairs because I did not like the way they looked on me. Only one of the pairs showed that they were delivered, so I had to reach out to the customer service team so they could change the delivery status of the other pair to show they were delivered as well so I could exchange both pairs. They updated the status within 48 hours and I was able to start the exchange process.
Wrong frames sent, issued 125 % store credit...reorder cost more than the original
Hi Stu,
We’re sorry to hear that you experienced difficulties with your glasses order. It appears that the promotional discount coupon that you had applied to the exchange order offered a lesser discount than the coupon applied on your original order. Our discount coupons do have limitations and the details are listed. These limitations are based on the frame and the lens package being ordered. Only one discount coupon per order can be applied.
For further information, you can reach us 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186. Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Also, the following link contains detailed information on our promotional discount coupons: https://www.glassesusa.com/coupons-and-promotions
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
The glasses are way too big and slide off my face. I tried to return them so I could purchase a different pair but the chat bot said It was not elegable. I bought expensive designer glasses that I cannot wear and I am very disappointed.
Hi Gwen,
We’re sorry to hear that you experienced difficulties with your glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange. When filling out the returns form, be sure to enter the corect order number. The order number you have listed with this review is for an order that has yet been delivered to you.
If you require any assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
Took a chance on a web purchase vs. a fitting at my local eyecare location. Worked out very well! I saved a lot of money, and the quality of the glasses were great!
Great price, the glasses hold up very nicely. The prescription is good.
Very easy to navigate and great selection! I am totally getting my glasses this way from now on!
The new glasses are great! The shipping was a bit slow even though I paid extra for expedited shipping.
Unfortunately The glasses don't see yo work for me- appears optic center is off. They will be returned
Love these glasses. Had to replace them because I broke them and was able to easily re order.
Smooth and easy. Straight forward sizing. Able to pair my prescription easily.
I ordered these Ray-Bans to replace ones I lost. So I know what to expect from Ray-Ban, they are exceptional quality, best optics of any glasses ever. What I got were genuine Ray-Ban frames with horrible, cheap, off market lenses. Vision clarity is POOR, polarization is almost zero, you can literally see the distortion in these lenses, and no wonder, they are NOT genuine Ray-Ban lenses! No Ray-Ban logo on them anywhere. Nothing on their website says they use cheap knockoff lenses. Very misleading!
I was able to return them for refund but that in itself was a chore. Customer service is non-existent. Don't bother calling, waste of time listening to recorded messages that send you right back to the website. Horrible experience.
Hi Chuck,
We're sorry to hear that your glasses did not meet your expectations. We are an authorized reseller of Ray-Ban eyewear and produce the prescription lenses.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I received my order the way I wanted it, and I'm happy with my glasses. The delivery could be a little faster, but other than that, I do not have any complaints.
Don't get your glasses from your optometrist when you can get them much cheaper from GlassesUSA with a far greater selection! I had ordered a pair from my optometrist and cancelled the order so I could get them from GlassesUSA.
The bridge on my glasses is a little tight. How can I widen the 2 noise pieces?
Hi Vickie,
You can check out a few simple adjustment techniques you can perform yourself by following this video: https://www.youtube.com/watch?v=3yAF85mAWUY
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Yours truly,
GlassesUSA.com
My package was stolen and Customer Service resolved the issue immediately.
It took almost three weeks to get my order. In this day and age of shipping, this is archaic. Only to find that I didn't like the glasses and now have to send back. The online "try on" isn't accurate and all of the glasses were bigger in person than on screen
Hi,
We're sorry to hear that the glasses you had ordered are too big for you. It is important to keep the frame size in mind when looking for a new pair of glasses. You can determine the size you need by checking the size of the glasses you are currently wearing. To locate the dimensions of your existing frames, you can check the inside of the temples (or arms) for a set of three numbers. Please check out our video describing how to read the dimensions printed on your frame.
Learn more in this video: https://www.youtube.com/watch?v=SPaoavBL0e4
When you have determined the dimensions of your current frames, you will be able to compare them to the measurements listed under each frame’s product description. Please note that when comparing your dimensions to those on the website, the temple amount should remain about the same. However, the Lens Width and the Bridge amount can be within two millimeters above or below your current measurements. Each frame on the website comes in the one size listed.
We created the Virtual Try-On Mirror so you could get a more accurate picture of how the frames fit your face. To use it, simply follow these steps:
1. Click on the frame you like.
2. Click the small tab below the main photo with the words 'try it on'
3. Click the blue box just below this image that says ‘UPLOAD IMAGE.’
4. Choose an image from your computer, Facebook or even take a photo with your webcam.
As the Try It on feature will not take measurements into account, it cannot be used as a sizing tool. As such, we strongly recommend that you also check the measurements listed below the frame’s product description and compare them with your current frames.
You can also check out our short video here: https://www.youtube.com/watch?v=8h9oLQRIn8A&list=PLOonA-W9TFeXRK_VZQ5eXmNImODb-qvW8&index=4
We are also sorry to hear that the shipping timeline did not meet your expectations. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
I always order my glasses through you guys! You doing an excellent job and it was an excellent job again!
Easy ordering, outstanding automatic updates, quick and timely shipping.
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chesson,
We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com