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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.5 stars from 3,816 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 13th among Eyeglasses sites.
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My glasses arrived safely and the waiting stage was well communicated through emails.
My new prescription sunglasses took a while, but worth the wait! I love them
Follow up good- I have another order in process- which was to replace order#
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New Order #
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Thank you
I ordered dark gray goggles as the picture described on the website. I received silver goggles. I returned them for a full refund.
Very easy process, great choices for lenses and shipped quickly!
Cute pair of luxury brand glasses at an affordable price! Very happy with my purchase, have my glasses from here twice already!
Glasses came on schedule and with progressive lens prescription spot on. Thank you!
Glasses themselves were as advertised.
Communication about production delays was terrible with notice only given shortly before delivery, and total time for production was unacceptable. Way beyond suggested delivery time.
Hi Douglas,
We're sorry to hear that the timeline to receive your glasses did not meet your expectations.At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize.
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com
Eady to use, great customer service, good quality frames, lots of choices
My order resulted in both the wrong lens and the writing frames. Customer service is frustrating at Best. That can't really give you any useful information and expedited took about 3 weeks. I was extremely disappointed and cannot recommend.
Hi Lillian,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know you are disappointed, and for that, we do apologize. Our Customer Care Team will be reviewing the status of your order and will update you as quickly as possible.
Our apologies for any inconvenience and thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com
I ordered two pair of clear reading glasses. I got only one pair colored for sun glasses.
I have sold my house and am moving how can I get the correct order sent to my daughter ASAP at
2521 oak alley blvd.
Monroe LA *******
United States
Hi Bessie,
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Meanwhile, your glasses are in transit and en route to you. The tracking details are available at: https://www.glassesusa.com/tracking/search/
Yours truly,
GlassesUSA.com
Frame selection is good, ordering is fairly easy, and prices are affordable.
Slightly disappointed in that my frames were darker in reality than how they were photographed on the website.
Super easy ordering process and really happy with my glasses.
A good place to buy glasses because they are cheap but I don't like it because the transaction to dark don't work as good
Found the sunglasses frames I was not able to get with my prescription anywhere else. They made them no problem and I love the way they turned out!
Great experience and I always order my sunglasses and eyeglasses from here.
Great easy way to order and choose from a variety of styles. Cheaper than walmart!
I have ordered glasses from this site twice. I love virtual try on and always received great discounts and prompt delivery.
After finally receiving my order (which I paid express shipping for) after a full month, my sunglasses that I had ordered did not even come in with a prescription. And my other glasses were way off the prescription I had inputted (I had them checked). My experience was frustrating and I don't plan on ordering from this site again. $400+ down the drain.
Hi Kenzie,
We’re sorry to hear that you experienced difficulties with your glasses. The glasses were produced correctly according to the prescription that you had entered when placing the order. It appears that you had selected non-prescription lenses for the sunglasses and they were produced accordingly. Meanwhile, it is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience.
Yours truly,
GlassesUSA.com
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Derek,
We're sorry to hear that the color of your goggles did not meet your expectations. The precise color of the image on our site may be affected by external factors such as the computer you are using and lighting conditions. It is very important to us that our customers love their new glasses. All orders come with our 14 Day return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
Meanwhile, we are reviewing the image. Thank you for bringing this issue to our attention. We are always looking for ways to improve our service and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA.com