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GlassesShop Reviews Summary
Online Retailer of Eyewear. Main products or services include Eyeglasses, Sunglasses, Prescription Lenses, Blue Light Blocking Lenses, Transitions Lenses. Business type: Online Retailer. Secondary features include Virtual Try-On, Customizable Prescription Lenses, Wide Selection of Frames and Styles.
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This was one of the worst experiences I've ever had with a business. I ordered a pair of reading glasses and, admittedly, failed to include the "ADD" portion of the prescription due to a confusing website. I called them to get it corrected. Then their emails started. They would ask me one question and wait for reply. Then they would ask one more. This went on for 5-6 question, with me always thinking I was done. One of these was requesting a photo copy of the prescription, which I sent. They then sent me a copy of the prescription they intended to make and it was different from what I needed. After a week of back and forth I had no confidence that I would get an accurate pair of glasses and cancelled the order. They were going to charge me a ~$10 fee and I told them it was stealing from someone since I had done nothing wrong. They refunded the whole amount.
I have reached out to them several times and still no response back, I had order my glasses on November 19th and its been two weeks still without my glasses nor any help. What was really sketchy was when I messaged them via live chat. It was past their usual hours, however it said I could still leave a message and they'd just get to me the next day. When I sent one, I got an automatic response saying that I had reached them during their regular business hours and that they are currently reaching out to "other costumers", and would have to call instead. It was 10 p.m., their business hours are from 9 a. M to 5 p.m. I just want my glasses! I feel like they are intentionally not trying to help out!
Dear Angelina,
We are sorry that we have failed to let you have a pleasant shopping experience.
Standard shipping takes 3-4 weeks in total for delivery at this time, due to the high volume of orders during Black Friday and Cyber Monday, our customer service will respond to all the messages within 36 hours.
Sorry again.
For several weeks now I have tried to get assistance for an address to send the glasses back for repair or a replacement pair. I received one email stating that I should place the temples under hot water so that they would adjust, same as posted in the leaflet that came with the glasses. Haven't received any information science. Thanks, John Jackson
Dear John,
We are sorry that we have failed to let you have a pleasant shopping experience.
Our customer service had emailed you twice and got no response, we will email you again with this issue.
Sorry again.
It has been over a month! Since my order. I called customer service and they dot even know what's going on. There management is email only?. They prompted to tell me about a delay and they said it's "Overstock" now I worked in retail if an item is overstock there should be an abundance left over? Right I'm not dumb buyer beware if your glasses should take more then two weeks go some where else.
Dear Francisco,
We are sorry that we have failed to let you have a pleasant shopping experience.
Your order has been cancelled now and we will complete the refund ASAP.
Sorry again.
I was a bit skeptical to order new glasses online what a surprise I got. Great quality perfect price and a great look. The second I put these on, I feel like my whole style was different and in a GOOD way! I'm about to order my second pair. I've never been happier with an online purchase!
Dear Sonya,
Thank you for your support!
We will try to do better.
This shop needs more 5 star reviews. Absolutely brilliant service. Great selection, prices, quality, fast shipping and free, plus free blue screen protection, glasses case and cleaning cloth.
So good, bought a pair for my husband.
Dear Marianne,
Thank you for your support!
We will try to do better.
I love these frames. These glasses are everything I expected and more! I love the shape, style and color. They are also super light weight compared to my previous lenses! I bought these as a type of glasses for blue light protection since I work in front of a screen for majority of the day but I am now wearing these everywhere. Very satisfied!
Dear Hazel,
Thank you for your support!
We will try to do better.
Terrible... my glasses arrived looking like someone had stepped on them before they shipped them... lens out of frame, nose piece bent badly. Now they won't answer their phone or return my call!
Dear Samuel,
We are sorry that we have failed to let you have a pleasant shopping experience.
Our help line is not available at weekends, please send your order number and photos of your glasses to [email protected].
Sorry again.
Love the light feeling, not heavy on your ears. I got my daughter a pair to match me. Overall, happy with glasses.
Dear Esmeralda,
Thank you for your support!
We will try to do better.
I cannot get used to my glasses which are bifocals. The distance prescription is wrong & they will only give me 1/2 of what I paid and it states that they need to be new & unworn! How is that 100%guarantee? STAY AWAY! I would give them a minus 10 stars if I could!
Dear Pina,
We are sorry that we have failed to let you have a pleasant shopping experience.
Our customer service has emailed you for more details, please check your mailbox later.
Sorry again.
Just received it this morning and it looks gorgeous, It didn't take a long time to get them... shipping was fast. I choose the highest option: thinnest, anti UV and reflection. It is excellent, will recommend my friends to buy from here.
Dear Albert,
Thank you for your support!
We will try to do better.
I've sent messages and tried to email to see if my prescription went through I've called 3 times no answer and I haven't talked to anyone. This is super annoying
Dear Elexa,
We are sorry that we have failed to let you have a pleasant shopping experience.
Our customer service couldn't find your email in our mailbox, also we have received the prescription you uploaded.
Sorry again.
My frustration finally ended.
After 3 attempts with a competitor to order sunglasses unsuccessfully after many calls
L and returns I was able to get a refund. My prescription was changed and an excuse given yet I could not see.
I found Glassesshop and received my eyeware with nicer frames, better price and best I can see.
I will definitely order again and recommend.
5 Stars
Dear Leonard,
Thank you for your support!
We will try to do better.
This is the ONLY place I order my glasses from now. They always have a fantastic combination of sales and discounts and I tell people about them all the time. Shipping is anywhere from about 2 to 3 weeks, and the wait is certainly worth it. I scored 4 complete pair for right around 80 bucks and that including shipping!
Dear Kesha,
Thank you for your support!
We will try to do better.
I ordered glasses here over a month ago and keep checking the tracking but it never updates. I contacted customer service they said because of covid it's delayed... uhm I've ordered glasses online from tons of other places and the shipping and turn around time is always quick. So I finally broke down and called the post office they looked up the tracking number and said the label was printed but the glasses were never actually shipped from the facility... wow I can't believe I was ripped off... what a waste of time and money... will NEVER buy from here again... so disappointed... I just really wanted these glasses too... so sad they lost what would have been a great customer...
Dear Brandy,
We are sorry that we have failed to let you have a pleasant shopping experience.
Please send your order number to [email protected] and we will help with your issue.
Sorry again.
I love these frame! I got the largest version because I was scared the smaller versions wouldn't work with my face shape. They feel sturdy and industrial, but they're still feminine and accentuate my jaw nicely. I really like the look.
Dear Chad,
Thank you for your support!
We will try to do better.
I received SO MANY compliments the first day I wore them and I can't get enough of them. Not only the material is very good and reliable but the prescription is right on.
Love these glasses! The color and frames are very complimentary together.
Dear Sleck,
Thank you for your support!
We will try to do better.
I am SO happy I chose this shop and purchase these glasses online. This was my first purchase from an online optical company, and I'm happy to report that the quality is spot on! I plan to look and add to my collection soon!
Dear James,
Thank you for your support!
We will try to do better.
I bought these last month, and as my first purchase from GlassesShop, I am so impressed with the durability and quality. I got the blue block lenses which is a nice addition. They are my dailies and go with everything. Simple but nice! The new frame allows for a more modern look.
Dear Shy,
Thank you for your support!
We will try to do better.
They do not have any accurate information, they told me they will give me an update about the product whereabouts within and still no update. They aren't picking up calls and barely any prompt reply. HORRIBLE CUSTOMER SERVICE, do not order
Dear Sumaiya,
We are sorry that we have failed to let you have a pleasant shopping experience.
Your tracking number just updated today, please check it out.
Sorry again.
From the business
Buy prescription glasses online! GlassesShop offers various eyeglasses frames at big discount. High quality prescription eyeglasses sale for you. Free Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dave,
We are sorry that we have failed to let you have a pleasant shopping experience.
If you need ADD for your lenses, please choose bifocals or progressives instead of single vision lenses. When you asked to cancel the order, your package had already shipped to our office, so our customer service charged a handling fee first.
Sorry again.