Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of GlassesShop

GlassesShop

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate GlassesShop?
grey stargrey stargrey stargrey stargrey star

GlassesShop Reviews Summary

Online Retailer of Eyewear. Main products or services include Eyeglasses, Sunglasses, Prescription Lenses, Blue Light Blocking Lenses, Transitions Lenses. Business type: Online Retailer. Secondary features include Virtual Try-On, Customizable Prescription Lenses, Wide Selection of Frames and Styles.

This summary is generated by AI, based on text from customer reviews

service
126
value
125
shipping
128
returns
63
quality
122

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Jennie R.
Unfollow Jennie R.
Share Review
Report Review

Small, but adorable!
February 5, 2021

I REALLY like these glasses! The price is good, would buy again! There super cute and trendy! PERFECT for fall!

Date of experience: February 3, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear Jennie,
Thank you so much for your support and review.
Have a nice day!

Arizona
1 review
0 helpful votes
Follow KAREN W.
Unfollow KAREN W.
Share Review
Report Review

Progressives with and without Transition
February 3, 2021

When I got the word that I would have to start wearing glasses I was devastated. But once I went on Glasses Shop and found some frames i like... I am loving it... Great value Great look #GlassesShop #Experiment

Date of experience: February 1, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear Karen,
Thank you so much for your support and the detailed review.
Have a nice day!

California
1 review
1 helpful vote
Follow Susanna J.
Unfollow Susanna J.
Share Review
Report Review

The best online glasses shop out there!
February 2, 2021

First time ordering glasses online and I was so nervous! After going to multiple sites I decided on GlassesShop and so glad I did. They are amazing! The glasses are gorgeous and the prices are very affordable. I'm at 9 pair right now from them and ready for 2 more, I can't stop ordering! Check out their Facebook page and you'll see what I mean. It's not just me, they are highly approved by lots of people. You won't be disappointed!

Susanna Juarez

Date of experience: January 29, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear Susanna,
Thank you so much for your support and the detailed review.
Have a nice day!

Indiana
2 reviews
5 helpful votes
Follow Haleigh M.
Unfollow Haleigh M.
Share Review
Report Review

EDIT: Bad company
January 27, 2021

I am editing my previous glowing review to 1 star. They block people instead of talking to them about any issues. My script was wrong and when I said that they decided to stop doing business with me. The multitude of 1 star reviews speak for themselves. The glasses were always nice and I never had blurred vision or anything with the script but they were in fact not the prescription that I requested.

Date of experience: January 26, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear Haleigh,
Thank you for your support.
Wish you a happy new year!

GB
1 review
1 helpful vote
Follow Gloria O.
Unfollow Gloria O.
Share Review
Report Review

Best Glassesshop
January 27, 2021

I have been wearing glasses from Glassesshop for years now and I can confidently say they are one of the best around. Their frames and lens are so excellent and the price point is so good. They sell quality products and most also say their customer service and delivery is so good. You get what you order and their presentation is so classy and neat. They also stock frames that are in fashion always

Date of experience: January 26, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear Gloria,
Thank you for your support.
Wish you a happy new year

Florida
1 review
0 helpful votes
Follow Franciele A.
Unfollow Franciele A.
Share Review
Report Review

I'm in love
January 26, 2021

I'm in love with my glasses. I don't only have 1, I have 6. Great material and great quality, I recommend it to everyone.

Date of experience: January 25, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear Franciele,
Thank you for your support.
Wish you a happy new year!

Georgia
1 review
2 helpful votes
Follow Wesley S.
Unfollow Wesley S.
Share Review
Report Review

Iv been trying to get in contact with someone and no one will answer the phone nor answer my emails it's a shame when u spend your hard earn money and they can't even. Contact u about the product

Date of experience: January 25, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear Wesley,
We are sorry that we have failed to let you have a pleasant shopping experience.
Standard shipping takes about 3-4 weeks for delivery at this time, our customer service will respond to all the emails within 72 hours.
Sorry again.

Idaho
1 review
0 helpful votes
Follow Sara R.
Unfollow Sara R.
Share Review
Report Review

Can't recommend them enough
January 26, 2021

I have placed two orders for glasses and there will probably be many more in the future! My first order included 3 pairs of glasses. Two of which were progressive bifocals. These came to me in a reasonable time frame and were a good quality for the price. The lenses were perfect. I earned points toward a second order, so I purchased another pair that was a different style and got them for $25 (non bifocal). For that price, I can order different styles for different moods or outfits. I can't recommend them enough.

Date of experience: January 25, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear Sara,
Thank you for your support.
Wish you a happy new year!

Colorado
1 review
1 helpful vote
Follow steven v.
Unfollow steven v.
Share Review
Report Review

Unhappy customer
January 25, 2021

First of all my first order was put in on Nov 20,2020.
I did not received them until the first week in January. That was 7 weeks and the order was wrong,
I have Dyslexia so anything I do I always have some one check what I do.
Then some one from your company call on December 3, if I had wanted the order to go through,
I called on December 28, and no answer to where my glasses were.
On the 4th called 11:57 left a message to call back never did, on the 4th again at 3:08 called again nothing,
One day after got the glasses and they were wrong.
I called on the 8th to see what I could do, got points to get new glasses,
Put the order in on January 12 and got charged $5.95 shipping. Which I payed that day on the 12th,
Even though I picked out frames $10.00 cheaper,
I didn't check my text for a few days when I did they said my order was on hold,
I called on the 20 of January only to find they said I did not pay the $5.95
They did not apply it to the bill.
I proved that I payed and they said they would put the order in, on the 12th
Got up and checked today and they still have not put the order in,
It's January 24 that's three months to get this company to get this order right?
I WOULD NOT RECOMMEND THIS COMPANY TO ANY ONE!

Date of experience: January 24, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear Steven,
We are sorry that we have failed to let you have a pleasant shopping experience.
Our customer service has emailed you to confirm the different prescription of the two pairs of glasses in your new order, please take a look at your mailbox or spam folder. Our help line will also contact with you later.
Sorry again.

Iowa
1 review
0 helpful votes
Follow Monica R.
Unfollow Monica R.
Share Review
Report Review

Love these glasses. Perfect for working on my computer/desk work. Love not having to remove my glasses to read/ lookup.

Date of experience: January 20, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear Monica,
Thank you for your support.
Wish you a happy new year!

India
1 review
0 helpful votes
Follow Margot K.
Unfollow Margot K.
Share Review
Report Review

LOVE these! I plan on buying these again in a different color because I love them so much. They also look great and I have gotten a bunch of compliments. I will say that if you have a smaller face, the large frames might not compliment your face shape. And you can't beat the price! Highly recommend!

Date of experience: January 19, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear Margot,
Thank you for your support.
Wish you a happy new year!

Canada
1 review
1 helpful vote
Follow Thea S.
Unfollow Thea S.
Share Review
Report Review

Quality and nice glasses
January 20, 2021

JUST BUY THEM! The glasses are very nice and cute. There are so many different styles to choose from. I was really surprised about its good quality. It fits me very well. The price is affordable. Most important, the customer service is super nice and patient.

Date of experience: January 19, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear Thea,
Thank you for your support.
Wish you a happy new year!

Maryland
1 review
0 helpful votes
Follow Ada M.
Unfollow Ada M.
Share Review
Report Review

First time hearing about blue light glasses by a co worker. These where a budget type and I didn't mind tryin them out. I LOVED them so much got great compliments on them at the office. Perfect size not as big as I thought which will depend on face features. Will recommend to co workers for sure. They do make a difference! Really good quality as well.

Date of experience: January 18, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear Ada,
Thank you for your support.
Wish you a happy new year!

Brazil
1 review
0 helpful votes
Follow Charles S.
Unfollow Charles S.
Share Review
Report Review

Love them!
January 20, 2021

These glasses are awesome. Perfect fit, cute style, inexpensive, and came so quick! Will definitely be ordering more from GlassesShop.

Date of experience: January 17, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear Charles,
Thank you for your support.
Wish you a happy new year!

Minnesota
1 review
1 helpful vote
Follow K H.
Unfollow K H.
Share Review
Report Review

If I could give 0 stars, I would. I tried returning a pair of glasses and what should be an easy process has been difficult and frustrating. It has been over a month and still no progress. Very dissatisfied and will never recommend. If you are going to have a return policy - follow it. I just keep getting emails going in circles.

Date of experience: January 16, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear K H.,
We are sorry that we have failed to let you have a pleasant shopping experience.
Our return policy is 100% store credits back or 50% money back, if you have any issues, please send your order number to our customer service.
Sorry again.

Japan
1 review
0 helpful votes
Follow Pasty F.
Unfollow Pasty F.
Share Review
Report Review

TERRIFIC! This is my first time purchase with GS and I am completely happy with my glasses. They fit perfectly and are everything I expected. Frames are well constructed and the lenses are the sharpest I have ever had. Shipping was cheap and quick. I will order another pair.

Date of experience: January 12, 2021
Glasses S. — GlassesShop Rep
over a year old

Dear Pasty,
Thank you for your support.
Wish you a happy new year!

Minnesota
1 review
0 helpful votes
Follow Xavier f.
Unfollow Xavier f.
Share Review
Report Review

Be warned
December 16, 2020

I ordered my glasses on 11/15/20 and it is now 12/16/20 and still no glasses. I Called 10 days ago to check understanding that we are in covid times and things can get backed up, they told me my glasses had shipped and since I still haven't received my glasses I called today and was told that the frames were lost and that I can get a refund or they can remake them. They told me that they emailed about this and I checked my junk folder just in case and im not surprised by now that they had not emailed me. The website is nice and easy to navigate but this business is in over its head and it seems to operate very poorly based on my experience and the reviews of other customers. I should also add that the people that finally answer the phone when they do answer sound like they are speaking from their home while there are dogs barking in the background and babies crying as well as other background noise. Like they say if it sounds to good to be true it probably is and although the prices seem great its a long shot that you will be satisfied. Check the better business bureau reviews and complaints and see for your self before you take a chance with glasses shop.
Xavier

Date of experience: December 16, 2020
Glasses S. — GlassesShop Rep
over a year old

Dear Xavier,
We are sorry that we have failed to let you have a pleasant shopping experience.
All of our staff are working from home now due to COVID-19 and we hadn't noticed the packages were lost until 12/12. Our customer service will email you to help with your issue ASAP, please check the email you had placed the order with.
Sorry again.

Maine
2 reviews
1 helpful vote
Follow Ruth K.
Unfollow Ruth K.
Share Review
Report Review

Where are our orders?
December 12, 2020

I ordered 2 pair of glasses. Payment was taken.
It's been a couple of weeks but I haven't even gotten an e-mail confirmation.
My husband ordered on the same day. Nothing.
I e-mailed them to see what's up. No response. I called them. Had to leave a message. No response.
It would be nice to know where we are in the process. They had no problem accepting payment right away. When can we expect our orders?

Date of experience: December 12, 2020
Glasses S. — GlassesShop Rep
over a year old

Dear Ruth,
We are sorry that we have failed to let you have a pleasant shopping experience.
UPS delays recently due to COVID-19 and the overstocking of warehouse, your orders will deliver to our office within 2 bussiness days and we will send you the tracking number later by email.
Sorry again.

Singapore
1 review
1 helpful vote
Follow Bonnie H.
Unfollow Bonnie H.
Share Review
Report Review

I love these frames so much. I am shocked at how good these glasses are... I have been wearing glasses for about 10 years. Never ordered online before. I did the measuring, online try on, etc., but did not expect these to fit so well, but actually feel so good, and still be at good price. I am ordering another pair, but in sunglasses. Very satisfied! Great stuff!

Date of experience: December 9, 2020
Glasses S. — GlassesShop Rep
over a year old

Dear Bonnie,
Thank you for your support!
We will try to do better.

GB
1 review
0 helpful votes
Follow Christina C.
Unfollow Christina C.
Share Review
Report Review

Great! It is so easy.
December 4, 2020

I got this frame for my daughter as her glasses broke in the middle of this corona virus pandemic so we couldn't go to the eye doctor to get a replacement ordered. We decided to try GlassesShop and so glad we did. I don't think I will order eyeglasses anywhere else and I will be ordering eyeglasses here for all of my family members. Beyond our expectations, very easy and will keep using this site!

Date of experience: December 3, 2020
Glasses S. — GlassesShop Rep
over a year old

Dear Christina,
Thank you for your support!
We will try to do better.

From the business

Buy prescription glasses online! GlassesShop offers various eyeglasses frames at big discount. High quality prescription eyeglasses sale for you. Free Shipping!


glassesshop.com
Founded in 2004
Bingham Farms, MI, United States