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GlassesShop

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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GlassesShop Reviews Summary

Online Retailer of Eyewear. Main products or services include Eyeglasses, Sunglasses, Prescription Lenses, Blue Light Blocking Lenses, Transitions Lenses. Business type: Online Retailer. Secondary features include Virtual Try-On, Customizable Prescription Lenses, Wide Selection of Frames and Styles.

This summary is generated by AI, based on text from customer reviews

service
126
value
125
shipping
128
returns
63
quality
122

We monitor reviews for authenticity

Japan
1 review
0 helpful votes
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Really nice
May 16, 2018

Love these glasses! The color and frames are very complimentary together. However, slightly larger than expected so be sure to check the measurements thoroughly.

Date of experience: May 16, 2018
Japan
1 review
0 helpful votes
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Favorite shape
May 11, 2018

I would totally recommend this to any and every one, especially people who have heart or square shaped faces. They fit very well and don't slide off my face. 5/5!

Date of experience: May 8, 2018
Taunya W. — GlassesShop Rep
over a year old

We are so happy to hear you are happy with your purchase and look forward to servicing you in the future. Glasses Shop Team

Mississippi
1 review
3 helpful votes
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I've had an extremely difficult time reaching their customer service, their responses always come across as very rude, and I haven't received a single email update since I first placed my order over a week ago. The website has been saying my order was shipped for the past 4 days, but I still haven't gotten a tracking number.

Date of experience: May 5, 2018
Taunya W. — GlassesShop Rep
over a year old

Please know JoAnna if it is showing shipped and not tracking that means it has shipped from our lab in China to our Michigan office and will be shipped out from there. Once we put a shipping label on it you will receive an email with the tracking information. Sorry for the confusion. Thank you

Japan
1 review
1 helpful vote
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Although they're a little tight I believe that was on me, they did get here on time in the end and the quality and price is well worth.

Date of experience: April 1, 2018
California
1 review
1 helpful vote
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Great glasses
March 30, 2018

This was the first time buying glasses on line and GlassesShop did not disappoint. My glasses fit perfectly and came on a timely fashion. Will definitely order another pair.

Date of experience: March 29, 2018
Texas
1 review
2 helpful votes
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Favorite frame
March 26, 2018

These frame are my absolute favorite! I always order this pair due to the quality, price, and overall look. I am always receiving compliments on the frame itself - I recommend giving these a try, you wont regret it!

Date of experience: March 25, 2018
California
1 review
0 helpful votes
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Amazing
March 21, 2018

I am satisfied with this frame! You get what you pay for, and so much more! The price was great, arrived in a timely manner, fit and looked perfect!

Date of experience: March 20, 2018
Taunya W. — GlassesShop Rep
over a year old

Thank you for your review. We at Glassesshop.com are glad to hear you are happy with your glasses. Thank you again. Glassesshop.com

California
1 review
8 helpful votes
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A few weeks ago, I wrote a review about this awful company. I explained how they ripped me off, and that they were an offshore scam operation. I said they have poor quality, terrible customer service, and unethical business practices. Recently, they responded on this site: Please know, our call center is indeed in the USA. I would like to help resolve some of your concerns. I assure you we are not an offshore scam operation but a very legitimate company that has thousands of happy customers.
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They had three months to answer my concerns and failed to do so, despite my repeated requests. When I tried to get my credit card company to refund the unethical charges, they lied to the credit card company. It seems that most of their operations are offshore somewhere. Maybe they have two people in a call center in a garage somewhere, but this is truly an offshore scam operation. There are many good places to buy glasses, this is definately not one of them. Try a different supplier, NOT GlassesShop.com. Read the many one star reviews of this place and believe them. They all sound credible and all too familiar for me. Many of the positive reviews read like paid shills, using flowery words, just like an advertising person would write. This is a case of buyer beware. Try GlassesUSA, EyeBuyDirect, Zenni, or another company instead. AVOID GlassesShop.com.

Date of experience: March 13, 2018
Taunya W. — GlassesShop Rep
over a year old

Please know Kurt, our call center is indeed in the USA. I would like to help resolve some of your concerns. I assure you we are not an offshore scam operation but a very legitimate company that has thousands of happy customers.

Hong Kong
1 review
0 helpful votes
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Good looks and fit
March 1, 2018

Good looks and fit - Glasses fit well are comfortable and look good. Thinking on ordering another with progressive lens.

Date of experience: February 28, 2018
Taunya W. — GlassesShop Rep
over a year old

Thank you for your review and we appreciate you as a customer. Glassesshop.com

Serbia
1 review
1 helpful vote
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Love It but a bit heavy
February 27, 2018

Love these frames, however, they are a bit heavy on my ears (in general) compared to my last pair. The fit is snug, which is great! Love the design. Very cute and classic.

Date of experience: February 26, 2018
Taunya W. — GlassesShop Rep
over a year old

Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com

Viet Nam
1 review
0 helpful votes
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So in love!
February 19, 2018

Let me start off by saying my glasses came in extremely fast. They always kept me updated, so I was always reassured. The glasses I got are... incredible. Better than any I've ever worn. I haven't worn my contacts once since I've bought them! I HIGHLY recommend buying from GlassesShop.

Date of experience: February 17, 2018
Taunya W. — GlassesShop Rep
over a year old

Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com

Japan
1 review
1 helpful vote
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I bought these glasses a few weeks ago and I love them. They're very comfortable and I feel like they go with everything. I had to re-buy these sunnies (had the last pair for 6 months), because I cracked the first pair, but that was my own fault! Glad they're inexpensive.

Date of experience: February 10, 2018
Taunya W. — GlassesShop Rep
over a year old

Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com

Japan
1 review
1 helpful vote
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I recommend
February 8, 2018

I just received my sunglasses this previous week and they fit so nice! They are very cute and I've gotten numerous compliments already! The frames look exactly like I hoped they would! Can't wait to order prescription eyeglasses from this site next!

Date of experience: February 7, 2018
Taunya W. — GlassesShop Rep
over a year old

Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com

Japan
1 review
0 helpful votes
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Love these so much!
January 31, 2018

I was looking for a new look that was more stylish than my old glasses. These are so perfect and exactly what I was looking for. They are stylish and good quality! All my friends love them and I can't wait to pair them with some cool outfits!

Date of experience: January 30, 2018
Taunya W. — GlassesShop Rep
over a year old

Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com

Japan
1 review
0 helpful votes
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I've had this frames for about 2 months and adore them! They're super cute and not too big! They can really dress up or dress down outfits.

Date of experience: January 24, 2018
Taunya W. — GlassesShop Rep
over a year old

Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com

Canada
1 review
6 helpful votes
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$#*!
January 23, 2018

The shipping took over 2 months. Second time i used the site and had shipping problem. Never using this site. Other sites usually deliver within 14 days.

Date of experience: January 23, 2018
Taunya W. — GlassesShop Rep
over a year old

We are sorry you ran in to shipping issues. With standard shipping it should take 2-2 1/2 weeks, with expedited it would be 1-1/2 weeks. There are some cases that when shipping to other countries there is a hold up in customs. Glassesshop.com

Canada
2 reviews
0 helpful votes
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Pros
Cheap prices
Maybe good quality? Not sure, Still haven't received my glasses yet. It's going to be 2 months or more before I get it.
Local customer service is very good, but all communication otherwise is in China

Cons
Poor communication - customer support/warehouse is in China so the time zone so when we are sleeping, they are awake and etc.
Ridiculously long shipping time and waiting time - 19 days before the item was shipped after it passed quality control. Another 7-20 business days before I receive the glasses

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Date of experience: January 23, 2018
Arizona
1 review
0 helpful votes
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What a deal
January 23, 2018

I bought two pair of prescription sunglasses (They had a great deal two for one). I paid about twenty five bucks for each pair. They are beautiful and fit like a glove. I cannot believe how much others charge for prescription sunglasses, and not one bit better than those from glassesshop. I will buy again and am recommending it to all my friends.
Thanks for the online shopping.

Date of experience: January 22, 2018
Taunya W. — GlassesShop Rep
over a year old

Thank you for your review and we look forward to servicing you for future purchases. Glassesshop.com

Florida
1 review
6 helpful votes
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The lens were very good. The frames didn't match the color shown online even a little bit. And my correspondence from their Customer Service department was some of the worst I have ever experienced. They don't give a ---t about anything but the money and the people in the CS department must actually be owners of the company to get away with talking to a customer the way they did! THIS IS NOT A NICE COMPANY!

Date of experience: January 22, 2018
Washington
1 review
0 helpful votes
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Bought these a few weeks back for my boyfriend and he loves them! They look chic, are comfortable and what a helluva deal!
I'm more than happy with the glasses. I'm going to buy the all black version next. I'm on my 6th pair from glassesshop and I just keep coming back for more. I love them.

Date of experience: January 1, 2018

From the business

Buy prescription glasses online! GlassesShop offers various eyeglasses frames at big discount. High quality prescription eyeglasses sale for you. Free Shipping!


glassesshop.com
Founded in 2004
Bingham Farms, MI, United States