GiltReviews 908

I have always gotten good products from Gilt. I mostly get products for my home. Towels and bed cover sets are well worth the money. I recommend this web site

You know if I could give this company ZERO stars I would. I placed an order that shows on their website it's a final sale and it's available. After a week of waiting they sent me an email stating my order has been canceled due to the order not being available. Might I add the item is still showing available on their website (WHAT A JOKE). They refunded me the cost of the item but not shipping for $9.95! I called customer service and representative was horrible. She agreed, yes agreed to refund me shipping after going back and forth for dang near 5 minutes! Like what?! Why would I not be refunded for shipping as well if the order never ship? Uh duh. Might I add she advised the items are from 3rd party vendors so they don't know if something is in stock until the order is ready to ship. I asked why wouldn't they remove the item from the website if it's not available? That's false advertisement. The representative gave me a poor excuse. This company is a scam. A joke. I'm sure they make money from people paying for shipping and not receiving their items. Craziness. I've never experienced this before. Maybe they only send out clothes and shoes (according to the reviews) because they for sure don't send any furniture items.

Its a best option to shop online. Easy ordering and payment process. Fast working and secure to use website.

I placed an order and then after realizing how long shipping would take, I decided to cancel it just a few hours later. There was no option to cancel, so I called as soon as Gilt's hotline opened the next morning. I was told it was too late to cancel, even though it's July 10 and it won't ship for about 2 weeks! I called back and then was told it was cancelled, no problem, and I would get an email and refund. When I didn't see an email, I called back and was told I should hear about a cancellation soon but it wasn't guaranteed. I then spoke with a supervisor who said it was too late to cancel this order. I do not understand as the order was placed overnight, just hours before, and it wasn't going to ship out for a while. It's still in the warehouse. The cheaper prices aren't worth the customer service. Avoid Gilt at all costs! It is a scam. The customer service is atrocious. They should feel GUILTY for taking people's money and being awful.

Hi, I have never bought from them and the main reason is because the design of the platform keeps changing and also I've been buying from their competition legit websites such as MackTak.com ideeli.com and RueLala.com
And another reason I didn't get the chance to buy from them is because they sell out fast and they don't have the item I want in stock. But I have friends that have bought from Gilt and they are very happy and also I've been seeing their ads on TV.

Ladies, when it looks too good to be true it probably is. I am incredibly disappointed in GILT with their lack of quality control and authentication practices. I understand that this is supposed to be a FLASH SALE sort of website that offers designer items at discounted prices. I have made several purchases on this site and purchased 3 different types of PRADA pumps/flats. The shoes did not come with any dust bags and I wore one of the pumps 2 times and the GOLD PRADA logo on the bottom sole broke off leaving only ADA on the shoe - mind you this happened identically to both left and right pumps. BOTH broke off at the same exact location. I have inspected all shoes and have paid to get them authenticated and was told that they were not authentic PRADA shoes. I am beyond sad and angry that they are not taking any accountability for marketing counterfeit products and making MAJOR PROFITS on inauthentic items masking them as designer. They should be investigated and now I'm questioning if SAKS Fifth are selling fakes as well...

Fastest delivery ever and very cute shoes. Unfortunately, I have to return the shoes since they do not fit. The shoes are much too small.

I love Gilt. I just order a watch from them. I looked up the designer's name. And it is very real. Just stop, please.

Gilt Customer Service doesn't respond to concerns, they answer with a pre written text about what Gilt is, which has nothing to do with the original question.
I don't like Gilts Return management. "Pay return shipping or keep the money on the account... I will spend this money and then I will move to another Company.

Worse site to shop from. They are a scam and save your money. They drop outdated items on sale and then charge but never shop out. This happened to me 3 times and I never received my packages. After going back and forth with them for almost two weeks they basically tell me they can't do anything to help me out about packages I haven't received.

They sent the wrong item and have done nothing to remedy it. They refuse to acknowledge that the item I ordered has not arrived. Every email I sent is responded with a generic text simply about returning the wrong item back... What about what I ordered?!
The customer service is terrible. I bought their full year of free shipping and now I regret it. I hate giving business to companies who do not care for their customers.

It's been 10 years since my last order from Gilt. I have usually been satisfied with my orders and have never placed and had that order cancelled. Well gilt recently partnered with kitchen aid and BerfHoff I thought awesome I've been wanting to get some new things for my kitchen. After spending a small fortune and being happy with my purchases I thought I would set up my birthday bbq for this year. Living in a condo I was just going to order out but found this great table top grill from berghoff. I order a ton of le creuset to cook on it with and get my outdoor set up ready for my birthday celebration. Well my ordered for the bbq grill was cancelled with no notice. After spending almost an hour on hold the representative tells me that the Partner Berhoff has claimed the item was out of stock. Now gilt ALWAYS tells you how many are left so I find it hard to believe they didn't know they were out. As I was on the phone I was able to place another order for That same item through gilt. It had to be cancelled as well. Now my other orders for the accessories are out for shipping and cannot be returned until I receive them, and take the time to ship them back. Now I will have to rearrange my entire birthday celebration as a result and must wait now to get reimbursed for the money I spent. There was zero communication from them as to why, the only reason I knew was because I checked today to see if the item had shipped and noticed it said cancelled. They wouldn't have even reached out to tell me and I would have been waiting and wasting time on figuring out my next moves for my birthday. Honestly don't remember what made me stop shopping at Gilt but after a decade of being off the site I can say I genuinely say I regret my purchase and that I got all excited only to have them severely let me down. What a bummer I really was looking forward to my gift.

I placed an order had it confirmed with a confirmation order only to have it cancelled the next day, they did not give a reason until I pushed back and they said my items were out of stock. Except I found one of my items still for sale at a much higher price and they had 3 in stock in my size. They are no longer replying to me - not a very honorable company and they have too much competition to be this complacent with good customers. I do not recommend this site.

I have spent thousands, and thousands of dollars with gilt.com! I have had several issues. This was the worst! I had ordered linen sheets, they were very available when I ordered them! Then LATER I get a email that they are don't have any left! Someone was supposed to contact me from higher up! Nothing! Bad, Bad Customer Service! They could care less! Stay Away!

I ordered linens, was charged for my order and only half of the order showed up with all the merchandise on the packing slip! They are rip-offs! I only received half the order.

Possibly there is new Managment or customer service just does not care.

I have been a happy guilt customer until my last purchase. I ordered two items, had an email co firming and over a week later an email stating they could not ship as they over sold the teo items. It I s, but two.

It was o cilia as they were expensive knives that it was an I side job and someone inside Gilt two my two items. If it were my company, management would have looked into this inside scam.

I wrote Customer service two times and not one response, only confirming an inside theft of my items.

Maybe it is time to find other sources as loyalty has no place on Gilt.

They even price their item higher than the original price. Smh. I will never use this fraudulent site again

I am still waiting for the evening dress to be delivered. It is on its way. I placed an order 2 weeks ago and got a half of the clothes. Looking ofrward to get it soon.

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