GiltReviews 908

I was trying to look at some heels for my wife to get her for calentines day. I decided not to get the heels but GLIT still took out $579.14 when I didn't even place the order! It should be called "GLITCH" not GLIT! If I can give 0 stars I would. All they can say is I now have to wait 2 days to get my money back that I didn't even order in the first place! HORRIBLE COMPANY! Don't put any info if your going to buy something but I suggest you go somewhere else. This is RIDICULOUS!

I had my card info on the app before reading all the horrible reviews. I decided not to do business with them and deleted the app. I had already done some browsing prior to deleting the app but didn't think anything of it. Well, a few days after deleting the app, I go to check my bank account and see that there is a charge for $691! I had not purchased ANYTHING! I checked my email and they sent me confirmation for a pair of louboutin shoes I most definitely did not purchase. Now my card is canceled and I'm waiting for a new debit card... waiting to get my money back -- ALL FLR SOMETHING THIS HORRIBLE COMPANY DID. I read about this happening to someone else too, so I know I'm not the first and I won't be the last. DO NOT SHOP HERE. If you have had a bad experience with them, CALL THE BBB and REPORT. They need to be out of business! HORRIBLE HORRIBLE BUSINESS

They delivered to wrong house! And did not refund! No responsibility, called, sent photos n docs!

They sell fake designer purses. Be cautious! I bought a YSL purse and the suede already wore off after 4 months

I have purchased amazing name brands at great prices. I have also had a few hiccup with some orders, but Gilt Customer Service either fixed or refunded me. I do understand every experience will not be be perfect, specifically with more people choosing online shopping (pandemic). 4 out of 5 for ME!

My purchased item was ordered on Dec 1 with delivery promised before Christmas. They changed the shipment date without informing me to well after Christmas. After numerous inquiries they lied and said the item had shipped and would arrive in a few days, but it had not. As it stands I still haven't received the order or the refund and its too late to order something from reliable sources like Amazon. Gilt has been exceptional in one thing... flooding my email with endless marketing solicitations.
Do yourself a favor... Whatever Gilt sells... Find it on Amazon and live happy.

This is the first time I shop with GILT. But it is the worst shopping experience in my while shopping life: C.

I spend about whole afternoon (about 4 hours) to compare and shop. Totally 33 items I bought. It shows confirmed information and send me the items will be ship on 10 days after. But when I wait for 10 days it shows my order is cancelled. (all my bank information billing shipping address are correct)

I contacted with the customer service, she told me she have no idea why my order is cancelled, all she can do is to submit a ticket to lose prevention team to make sure next time purchase won't be cancelled.

I never see a seller's attitude like this. Wasting my time!

I just received a pair of So Kate's and when I was ordering it they did not label it final sale. I noticed it was final sale when I received the item. I emailed and been calling no answer. I just want to exchange the size. All they need is a few good lawsuits to shut their fraud business down. Can not be dishonest with your customers. I read all the bad reviews and decided to try it anyways received the shoes but now I can't get in contact with anybody. It's a shame.

Unfortunately I had the worst customer service experience with this company. I purchased 6 T Shirts from there page and only received 5. After a month and endless e mails no resolution. Every time I e mailed them response was we will get back to you in 5 working days. It has been 20 working days. I am sure they have a happy customer base but when things go wrong they do not take any responsibility. Honestly it is not worth taking the risk

I purchased a YSL purse for $1,400 and only wore it a few times and the sides already started to wear down completely! They would not let me return the product because it has been past 30-days and because it was worn, yet they are selling a fake product that is over-priced. Their customer service team is rude and unprofessional. I am so disappointed with GILT. I would be very cautious of purchasing designer items from them. You will save $200-$300 but you will NOT get the real quality item, I promise you. Stay away!