GiltReviews 908

The first thing I want to note is the high quality, I was very pleasantly surprised, the customer service is also at a high level, thank you!

I have purchased two sets of two macchiato cups and now i understand why final sale. Two of them are broken.

I bought something on gilt years ago. Don't even remember what but I returned it then for a credit. I am and have always been a Canadian resident. Apparently my credit for that return can only be used to buy something shipping to the USA. Obviously I didn't know this. I kept getting emails from gilt to "spend your credit" so I went to the site and found something to buy to use the credit but when I was checking out, the credit didn't show. So I reached out to customer service who told me to complete the transaction and "rest assured your credit will be applied". It was not and now customer service is telling me (for the first time) that it can only be used for something shipping to Canada. So now I've given them even more money and still have an outstanding useless credit with them, and my complaints fall on deaf ears.

J'aime ce site à cause des offres. Le service client est exceptionnel dans mon expérience. J'ai tout reçu en une semaine et l'emballage était simple et agréable. Je vais définitivement refaire affaire avec eux.

Called Fedex and they told me they couldn't hold my package I had to call the sender. I expressed that the office will be closed and no one will be here until Monday. They stated it'lll be placed in a safe place after I said it wasn't safe to just leave a package. I called Gilt just for them to tell me they are still going to deliver it regardless and there was nothing they could do. Which didn't make sense because that's the same thing Fedex said. When I checked the tracking it stated it'll be delivered by the end of the day, I'm very frustrated i spent over $100 just for them not to be able to help! I'll never buy from them again. I wouldn't advise you to buy anything especially if they can't help you!

Disgusting, I ordered products from Predire, of course it was a device included in the set, it never reached me, the creams look disgusting, some odorless, and no barcode, too late I realized they were fooled.
When a product is priced too low, you need to ask yourself a few questions:
- Where does that product come from?
- What profit does the seller have?
If someone sells a set of Peliere cream for $ 100 and the initial layer was 3,000 ", ask yourself what the production cost is and what the seller's profit is. I don't think a Peliere cream is made for $ 450, and the seller will sell it to you for $ 50 just because the creams have been returned or have a short shelf life, there is no such thing, where is the profit?

Its been over three months since I purchased a pair of Versace shoes and returned them
Because they did not fit. I clearly indicated i want my full refund on my credit card. Ofcourse weeks later i got a store credit for that amount minus $9.99 return fee. I informed them that I had already made it clear i wanted a refund on my original form of payment which was my credit card. Today is exactly 3 ( three) months and I still have not seen a credit on my credit card for my refund. I just checked right now. This is ludicrous. I feel gilt wherever it ships merchandise from has no connection between the admin/ customer service and refunds department. Whenever i talk to someone in Customer Service which is difficult to get through to anyway) they must be somewhere far away outsourced and read from a script an apology but barely are ready to LISTEN to you. I mean nothing ever goes right. No refund for the merchandise i sent back after three months!?
Also I received 1.5 - 2 year OLD & expired expensive face creams that made my skin break out into a rash. I had to return these as well. Hopefully it gets thrown away and not resold. Just not organized and customer service is clueless to what is going on and how to input a return credit.
Guess i have to keep emailing or calling.
Who knows if they are just waiting for us to get tired so they can keep our money and mot refund it!?

J'ai toujours eu de bons produits de Gilt. Je reçois principalement des produits pour ma maison. Les serviettes et les ensembles de couvre-lits valent bien l'argent. Je recommande ce site internet

App has function that will cause you to untintentionally make purchase. There is a pop up on the checkout page that asks if you like the app. If you click to close the pop up the buy button is automatically activated. Presto! You made a purchase whether you want to or not. What's worse is customer service is incompetent and despite 4 emails they could/would not cancel the order

This was my first experience with Gilt. The merchandise arrived quickly and was as advertised. I will certainly order from them in the future.

I bought earrings and veja shoes - first off i didnt received my package for veja shoes they shipped via ontrac this shipping company is not reliable - then i called customer service via gilt they said she couldn't help me my package was shipped and no managers on duty. 2nd the earrings the claps doesn't work so I can't put on my ears, this company are scamming people to buy fake thing

Took over a month to get my order and then the bras were poorly made and didn't fit right,
I only got 1/2 refund refund because it would have cost me too much to send back, it came from China.

I was very impressed with the dress I received from the website. It took a while to come but I think that was because of the shipping company, not the store. I did not have to go through customer service but will definitely use again!

I placed an order for a pair of shoes and got cancelled for no reason. I sent an email to customer service but no reply. I chat with online customer service who told me email is the only way for international orders and it takes 3 days to reply. After they cancelled my order, the price for the shoes went up 50%. This is very awkward and unprofessional. Will never shop on Gilt again.

I'm disappointed. I bought perfume from Gilt and it is fake! But this is not the main problem, the perfume was half empty. Are you serious? I do not recommend this service to anyone!

I had a problem with an item, Paid $1,000 in a shoe and after wearing for the first time the shoes were destroyed. I wonder if the shoes were real or fake. Called costumer service and they said that I could not return the product. Unbelievable! Last time I order anything in this website. HIGHLY DO NOT RECOMMEND!

I purchase a double G Mormont Gucci belt and Gucci sunglasses. The belt was a fake and the sunglasses weren't authentic. Disappointed because prior to making my purchase I researched the website. I returned the items the same day.

Don't recommend buying from them. Recently purchased a Saint Laurent Baby Niki shoulder bag on Gilt.com. Logo, stitching and hardware didn't feel right so I had it authenticated by Authenticate First. Came out to be a counterfeit. Contacted customer service right away trying to get a refund. They wanted to charge me for returning the item at first. I asked them why? Is it my problem you sent me fake item? At the end, they decided to email me a complementary return label in 3-5 business days (again, why so long? But I will wait...)

I've been ordering Predire Paris skin care from Gilt and I've been using the products for about 4 months.
I am extremely disappointed, the products are not real Predire Paris, I now have bumps all over my face. The collagen serum smells like a men's cologne and I swear the Vitamin A and Collagen serum are the ones that made break out. I won't be ordering these knockoffs anymore ever again, my skin is suffering right now just because people want to make a quick and easy buck.