GiltReviews 908

Recently Gilt sent me an e-mail stating 30% off "most waited for area rugs". I found one I was interested in and but it in my cart with the promotion code. It only showed a discount of $75.00 dollars. When I called to find out why, I couldn't understand the person who had a very strong India accent. Then I was hanged up on. Second call an another India accented voice I actually thought at first I was speaking to the same person. I wasn't. Anyway I asked about the 30% off question. The sell was actually a $75.00 off sale not a 30% as stated. In fine print and almost non- see-able print it does state up to $75.00.
Is anyone else tired of the deceptive advertising from these sites. Needless to say I didn't order the rug.

I think you do an amazing job. Your service is always very prompt and diligent. Thank you for making the shopping experience with you so nice.

I ordered some boots. Noticed they were shipped from ky. Looked up warehouses there. Turns out amazon and zappos have warehouses in same city. Looked on amazon for boot. They sold it for $100 less than gilt. I called cust service to price match so we both could avoid return hassle. It's only $7.95 to return merch over $199. Mine was over that limit. They were only willing to go down $50. Meanwhile, gilt responded to my email request for price match. They said they couldn't do a thing. I wrote back indicating their phone customer service gave me a different story. Bottom line is gilt is good at flash sales that play on your emotions. They aren't good at fulfillment and even tho they own their warehouse it uses the same robots as amazon and is possibly under lease. Gilt is just a middleman. Wait til you can get the product for much less money since they are unwilling to actually do any customer service. I won't buy from them again. Even Nordstom rack had the same shoe for less. They shouldn't need to price match if they were actually pricing the products competitively. There's a lot you can read about the business model and what happens behind the scenes. Gilt should be called jilt.

I would definitely echo the remarks made by others regarding the return policy of this company. I bought 2 chairs in December that were slated to arrive by Christmas. They didn't arrive, which I understood because it was the holidays and that's a very busy time. I called at least 3 times to find out the status of the shipment, but customer service didn't seem to know the cause of the delay. They certainly didn't volunteer that information. They were polite but I thought it was weird that they didn't have any specifics on my order. I cut them some slack about that and they did finally ship the chairs by early January but I kid you not - those chairs looked like "play furniture" for a child. The quality was lacking and one of the legs would not fasten. Every time I sat in it - which wasn't much - I questioned that it could hold my weight and I'm not a big person! The chairs were quite weak because when you sit on them, you feel the chair "give" a little - like the legs will come out from under it. So I called them immediately to take back the chairs. It was then that they pointed out the "no return" policy on furniture. I really wish someone would have pointed it out when I placed the order. I told them I would be willing to negotiate a solution that would benefit both myself and them but they were not willing to listen. I advise anyone to READ THE RETURN POLICY and ANY REVIEWS before purchasing.

Recently purchased a fairly expensive pair of Prada shoes. They arrived with big scratches up one side of the shoe. Shoes were Royal Blue... very difficult to photograph.
GILT would not accept the return. I had to provide photographic evidence..."to their satisfaction" for them to accept them as a return.
The shoes did not photograph well. After several discussions with customer service and photographs they said they would not return the them!
They sent them to me with the scratches but yet the ownness was on me to prove they were damaged!? HUH?

Unbelievably quick response to a damaged shipment. Solved the issue, and though there are not any of the item in stock now, the customer service rep Maureen placed them on my wish list in case more come into inventory!

I visit Gilt frequently (daily ;) ) and order fairly often. I understand some items are returnable, and some final sale. My last purchase included items that were returnable but I did not read for "credit". Gilt was so kind to honor my wishes of having the items returned bad to my cc. I really appreciate the prompt response and kindness from the customer service. Definitely an encouraging factor to continue to shop on this site. I recently had a very different experience with another company and will remain loyal to Gilt for "accommodating" the customer. I can't thank you enough for your diligence and detection to your shoppers.

Customer service is worse than bad! No response worth anything other than a canned-response. No definite answer to questions.

Excellent Service! I made a mistake and pressed "submit order": $5000 worth of furniture that i absolutely could not afford! When i called in to cancel my horrible mistake, Rachel did everything she could, cancelling each item herself, and made sure to send me cancellation confirmation email. I couldn't thank her enough!

International customers beware! U must ship back each item SEPARATELY with tracking. Therefore, the shipping return is extremely expensive. It cost me 82.00 CANADIAN to parcel up and return 4 individual packages of the 6 items I ordered. GILT charged me 12.50 shipping for the order to arrive. I do a lot of online shopping and although I love Gilt's items and discounts it is not customer friendly outside of the US.