GiltReviews 908

I first bought a sun umbrella that was listed at $300 and with some discount something I got a good deal. I thought. It was so bad! It didn't have a strap to tie it down when you are not using it. But it is so heavy I didn't think it was worth returning.

I now bought a bath cabinet and I just put it together. It is again under expectation quality. I can't even get the screws to tighten and the door is hanging on its hinges...

Don't know what to do since I put it together! Awful!
I'm stopping shopping at gilt!

Hi Gilt Friends,

I placed an order during the Rebecca Minkoff event last week, and erroneously left my old apartment address in the shipping field. I contacted customer support, and your representative, Maureen Finnin, helped me promptly, efficiently, and kindly. She even retroactively applied a coupon that I realized I had received just minutes before the sale began, saving me an additional 30%! I could not have been happier with her commitment to customer satisfaction, and she has greatly increased the likelihood that I will order from Gilt again in the very near future!

The return process is too lengthy & you cannot get a refund just a credit. It takes almost a month to get your credit. Do not shop here. They used to be much easier to process a return. Not so anymore. Way to many sites out there that are much consumer friendly!

It was unclear that my items were unable to be returned with a refund. When I purchased the item, a note came up informing me that my item is able to be returned. I assumed this meant I could get the money back that I paid for the item. This was an incorrect assumption. You can only get your money back if you paid over $199 for the item and this is at a fee. This is pretty unreasonable that I could ONLY get "gilt credit". After speaking with a customer service rep, I was able to return the item once and then informed of the correct policy. Now that I understand, I do not plan on shopping with Gilt again.

Just had a horrific customer service experience with your company today. Had a $10 "Insider" merchandise credit because of my prior purchases and a 30% off promo that was mailed to me. Tried to use them on a toaster that I saw on the site, and the site would not take both. Figured that if I talked to customer service via your chat window this would be taken care of quickly. How wrong I was! The first rep named Ellen said that I could not combine 2 offers and that she could not do anything for me. Escalated the issue to a supervisor name Cian who gave me the same baloney policy. Then had to escalate the issue yet again to a manager named Mike. He then gave me the same old nonsense. However, I insisted that he come up with an acceptable resolution to the problem. After about 30 minutes of going back and forth with reps, supervisors, and managers, he finally did the right thing and issued the $10 as a credit (as opposed to what you guys are calling a "promo") so that I could use the 30% off promotion as well. Any reasonable retailer (Macy's, Banana Republic, Bloomingdales, etc) would have done just that in the first 2 minutes. It shouldn't take 30 minutes of arguing to buy a toaster. I have had several friends tell me that they have stopped using Gilt because of issues just like this, and I'm really starting to see why. Get it together guys, you are supposed to be a "luxury" retailer.

I ordered an item on line, received confirmation that the order was accepted, only two receive an email later in the day that they could not fulfill the order. I check the website again, see that the item is still showing available, go through the order process again, only to get the same email later that they can't fulfill the order. Then I go on, order the item in a different color only to receive the wrong item. I checked their website and check - the order acknowledgement was for the shirt I ordered, not the shirt they sent. Then I have to jump through hoops to get a refund.

I ordered the rylan boots in January. Only when I received shipping confirmation I realized that I did not update my address with Gilt. I tracked my shipment with USPS and the last entry, which was not updated for 2 months showed that the package arrived at the past USPS facility but I never received the package. I was in several interactions with the Gilt team where they tried to track the shipment. Finally we all gave up and Gilt reimbursed the cost. Surprisingly enough 2 months after gilt shipped the package I finally received it. Of course I immediately informed the gilt team and I wanted to pay but they generously declined to compensate for the trouble. During this episode all my interactions w the gilt team were professional, very polite and helpful

I ordered two counter stools. I was told only one was available though I kept getting notices that my item was available. I contacted customer service twice to cancel the ONE stool. I only heard from them when the item was shipped and they couldn't do anything about it. Then when the one stool did get here it is the wrong color -- that I ordered and that the packing slip lists! I've emailed customer service twice with no response. I will not order from gilt again.