GiltReviews 908

Purchased a RedCarter one piece swimsuit on my AMEX. So glad I purchased with this card. Waited a full month and still no swimsuit. Called Customer Service and they explained it was a "sell first", whatever the heck that means. Bottom line they escalated my order so I would get my suit faster. That was sweet of them. Received the package one week later, low and behold I open the package and out comes top only, no bottoms, no one piece RedCarter suit like I ordered. Immediately called Customer "Disservice" and complained. Was told the warehouse had the wrong order number. The packing slip clearly said one piece---guess they thought no one would notice if I went naked on the bottom. They can't send a replacement b/c don't have the suit anymore after 5 weeks of waiting. Probably never had it in the first place. Listen to the reviews and double digit negative ratings. Must really **** to work in Customer Disservice and for that matter at Gilt.

They cancelled my order, locked my accounts and made no attempt whatsoever to contact me... all because I put a new shipping address for my order!
After contacting customer service and waiting 20 minutes on hold, a supervisor mumbled "a new address is the same as fraud and we have the right to close an account and cancel an order for any reason, which you agreed to when you signed up". When asked why they wouldn't simply contact the customer (me) to verify the information, I was told "We will never attempt to contact the customer because the contact information we have on file could be the fraudulent person's".
Are you kidding me? Give me a break. By far the absolute worst customer service I have experienced, next to Comcast.

I almost purchased something from this website because of the email they sent with the extra 30 percent off with code Guilt30, as I was trying to check out, I could not add the coupon code until I provide name, shipping address and credit card info. So I decided to check on their review and I was so glad that I did. I will never buy anything from this site ever. Will put them as SPAM. Thank you for posting all your reviews to warn consumer like me.

I purchased a dress for my gra daughters nursery, 2 months ago... well this is the 2nd one, the first dresser was broken in transit ( so Gilt says) order AGAIN, deliever date came and went, still know dresser, again! Everytime I call I get a run around. THEY ( gilt) never returns calls, I have to call them back every time. I have literally begged them to just deliever item. ( because our granddaughter is going to be born in a WEEK, I have ran out of time to order item from another place) oh, BTW the dresser is literally a 1/2 hr from where it needs to be delivered, and has been so for a 2 weeks, JUST SIT TING IN A WARE HOUSE IT WASSUPPOSED to be delived on March 6th... now ( my husband has said HE WOULD PICK IT UP, AND DELIEVER TO OUR SONS HOME, so the nursey could be complete) gilt said that was not possible. I have spent so much time on phone trying to get them to deliver item. It is unbelievable... I feel so dumb for not cancelLing order, and going somewhere else... PLEASE DO NOT ORDER FROM THIS COMPANY, DON'T AGGRESSIVE URSELF, WITH THIS COMPANY... so not worth the "saving"...

No trust company! They are liar! I purchased shoes from Gilt.com, but the size was tooooo big so I tried to return the item at that time but they said that the item I purchased is non refundable so I claimed the dispute through the credit card company and Gilt.com said that I do accept the return but I have never tried to call them to return... They said all item which is on sale is non refundable... They are playing words with me... I'm so disappointed...

To be fair I got some decent prices on some cute stuff for my toddlers. Ordered a lot. Spent a lot. Achieved premier status... but the love affair is over. Their referral program is a joke. They don't follow through when you solicit for them you don't get your credit. They come up with excuses. Their customer service just sucks in a nutshell. Don't even bother because they're right no matter what. I've been sold now on sticking with my old go too Nordstrom rack and sacks off fifth. Prices are just as good and customer service is miles above. Seems Nordstrom and Saks appreciate their customers.

Gilt USED to have good quality products back in the day, but it's clear that they are no longer the same kind of company they used to be. I bought a suit from them which was advertised as being "100% wool" and claimed the sizing ran small. I ordered my regular size for suits as I've done for years with all sorts of designers. I received my suit, it was NOT 100% wool as advertised, in fact it was mostly polyester blend, and the sizing was RIDICULOUS. This suit was nearly 3-4 sizes too large, I was swimming in it! And because it was a final sale I am stuck with a worthless, cheap suit which would probably cost MORE to get tailored than what I paid for the actual suit. I'll never order from this crooked company again.

Bought several underwears from gilt. The inner lining of one of them almost completely came off after 2 times of hand washing. Called up customer support and was told that won't be able to get refund because I had washed it. Well, if I hadn't washed it how would I know it is so poor quality? I received the item in December and called them in January - not to mention the order arrived outside of the estimated window. Both the Rep and her supervisor insisted that it was most likely due to the way I washed it and said I would need to contact the vendor if unsatisfied with the quality of the product. Sounded super rude over the phone. Have spent $2000+ on Gilt and not going to any longer.

I purchased a handbag $900+tax =$974 on Saturday and paid gilt gift card. On sunday they have promotion for $200 for my handbag and i call the customer service complain about that and they cr back to my account for discount on next time is$200 not included tax. Because i paid tax fot $900. But it's ok to when i lost $16 for the sale tax... the reason is do BAD, BAD BAD About Gilt that they wont refund to my gift card, but they put $200 on my next purchase discount... because gift isy money...

I should've read reviews before shopping there. They marked something as small fitting and to order half a size up when in fact the shoes I got are true to size. I ordered half a size up which is too big and they will not even offer a partial store credit minus shipping fees and restocking fees. On top of this they won't give me any insider points because I didn't opt in for a free Insider account when I made the purchase. Explanation I got for customers not automatically accumulating points is some people don't want cashback. ARE THESE PEOPLE FOR REAL? At this point the rep abruptly left the chat room which is fine. I won't be dealing with these people again.