GiltReviews 908

First time with Gilt. I made an order from Australia. I have set my preference on currency as AUD dollars in Gilt preference setting. All the items was priced on AUD after CONVERTED from Us dollars.
I made a purchased which clearly in Aud dollars. Worth $257 after converted from Us Dollars. When I look into my bank account Gilt has taken Us$257 and that lead to $354 Aud dollars. That almost $100 difference.
I have contacted Gilt. And they said the price was set on US dollars. How would that happens. When all items was shown in AUD dollars and to my knowledge I made a purchased on Marked price in AUD Dollars and I should be paid in that price and currency that been shown.
I love online shopping and I never ever have this kind of incident anywhere else. Instead of refund me the difference but Gilt given me 15% OFF NEXT PURCHASE instead. Is this how you solve the problem. And you think that would make me want to order from you again. Come on guy
I will tell all my friends to be aware. Am not happy.

Order number *******

I've been a gilt customer for 5+ years. Placed one order, it got cancelled after receiving an order placement confirmation, and I only found out after 10 days when I wrote to inquire about shipping notification. Received a "pre-made" email with apologies assuring me this was an exception, but zero explanation as to why it happened. Placed the same order again, losing out on the shipping promotion. A week after the order confirmation and no news of shipping, so I again wrote asking what is happening with the order since it was not showing up on my account. 3 days later received exactly the same response, word for word, assuring me that despite the fact the order was cancelled without an explanation (or notification for that matter) that this was absolutely an exception. No one is bothering to clarify why or even offer solutions.
They have lost me as a customer as this was just another proof of how their service has completely went down. Not to mention that their prices are simply not competetive.

I purchased a "Vintage" designer handbag that was described as "excellent condition, no visible signs of wear". It took me one minute to discover the cracked leather and poor condition of the bag. Gilt was very rude and abusive and refused to accept the bag back.

I have been a customer of Gilt for years and have purchased many online designer items from them in the past but have noticed a drastic decline in the quality of the merchandise on this site. I just this morning received two items from them, that were not what was advertised on the site and really I wouldn't even give them away. Terrible material and incorrect size. I shopped with" Gilt" monthly and am considered a premier account holder. I loved everything about the site, including the customer service. Today however was the last straw and the items were so defective that I honestly felt taken advantage of. I also notice on the returns slip that the order number is faded out and is hardly legible. Don't understand the rationale here at all. A good business model that is being run into the ground.

I bought some Maurizio sheets from Gilt and the sheets were defective. I bought a king size set and the "fitted" sheet should have been for a king but way way too large. It would not even have fit a California king - it would have been too large for that. I never expected that problem. I looked over the sheets before washing them to make sure there were no defects but never expected them to be TOO large. I did not expect the best quality but this was a bit ridiculous. I contacted Gilt and their response was sorry they are defective but it is final sale!

I almost never write reviews for products, but this one is a necessary warning. I have been a customer of Gilt for years and noticed a marked decline in quality over the last year. Every item I received had arrived other than advertised. The last straw was a designer bag I had purchased online for nearly $2,000. Though advertised and priced as new, the item arrived in a dirty dust bag without its original packaging or tags. It also showed wear and tear on the back. When I contacted customer service, they refused to take responsibility. I purchased what I assumed was a brand new designer bag and in return received suspect merchandise. This company has become dishonest and unethical. Do not waste your money or energy here!

If you go on their mobile app, a lot of the sales say "Additional 40% off". Unfortunately it is only true to a max $$ amount, usually $50 or $75. No where I can find is there fine print that states this... Used to be a great site to get great deals, now it is close to being a scam site with most items non-returnable for any reason. Designer sizes vary so much it is not worth the risk...

I ordered an item on guilt and before I ordered I removed my old address and set my new address as a default address. They send my order to the wrong address. When I called they said that their was nothing she could do for me because it was sent already. I asked to a manger and the manager was very rude and told me the same thing. After I got very upset on the phone and explained that I had the right address on the website he put me on hold for 20 minutes. He then told me that he would refund me but if it ever happened again he will not refund the next time! Their was no apology or acknowledgement that they messed up and not me! I ended up o the phone for over 1 hour

I bought a pair of lamps. The drum shades are much different in color and textile vs the picture of the product presented on the site.
I wanted to talk to a supervisor to return the product. Because they don't want to return they declared the product I received is identical to what is shown on the website. These evaluations are subjective. To me they are not. I have been calling them in the last 4 days, they don't let me talk to a supervisor, they only apologize for not being able to do more and don't accept the return.
Is that the right way to treat consumers? Is this how Gilt wants to satisfy the consumers?

I ordered a Tom Ford designer bag from Gilt. It came with no straps although there are permanent hooks for a strap. They refused to refund the bag or provide the straps. They advertised the bag as "strapless" although it can be worn with a strap. The bag cost $1,500 and looks weird without the shoulder straps. They refused a refund or exchange and when I went through a dispute with my credit card AmEx, I was told there was nothing that can be done because of Gilt's no refund policy on designer items, DONT EVER BUY HERE. They get slightly damaged designer bags and sell them to the public using their no refund policy and that how they get us, They are never available to talk to you and ask you to call them back and take days to refund your call. Customer service here is unbelievably nonexistent. They will continue these practices until you the customer stand up and stop buying, especially designer items. I plan to file a authencity complaint with the FBI and attorney generals office. I want a refund or my money back. I will continue filing everywhere until something is done. This is wrong. Strapless means there are no hooks. Strapless does mean it has permanent hooks for a shoulder strap that was not provided. I will never be able to resell this designer bag without the straps. I doubt if Tom Ford makes this bag at all. If so, where are the straps. I am also filing complaints in their country through the attorney general's office. I don't plan to just accept this because it is wrong. It would cost them nothing to exchange the bag for something else, yet they refuse to do so. Write letters to the U.S. commerce Department and other authorities. Get help from these agencies to file legal complaints in their country.

I am so disappointed. From my experience, if nothing goes wrong with your order, you should be okay. If any type of issue occurs, you will regret ordering from this site.
I really like the style of the furniture at GILT. My first order was a cracked glass top for my table that I was satisfied with. I decided to order from GILT again and wanted to get an end table. The wrong order was put into my cart. Right after I had checked out I noticed it was the wrong item. I contacted them immediately to cancel the order (their cancellation policy is 5 minutes after the order is placed) so I could get the item that I had actually wanted. It took them 2 hours to get back to me. Dylan, my customer service rep, told me it was too late for customer service to cancel it. He told me if it had not left the warehouse the delivery team would be able to cancel it. He said I would be contacted within 1 business day. This took place Saturday. I was expecting a call or email today, Monday. He also gave me a link for a live chat. I contacted the live chat team today. Cian, the live chat rep, told me it would take 3-5 days for an answer. I definitely feel like I am getting the run-around with this website. According to Dylan is a time sensitive situation and there is no urgency.

Update:
They sent me the table via FedEx even though I paid for in home delivery. I found a number to call. When I called the number I was finally helped out and they sent me a return label. The package arrived back to GILT in the beginning of December. Just today I had to contact a live chat to ask about the status of my return. The lady told me she processed my return. I asked if she had credited my VISA, she said she did. I got an email stating I had store credit a few minutes later. I checked my bank account and not only did she not give me a refund. She charged my card another $453. I am now owed $907! Words can not describe how mad I am.

To everyone that took the time to write a review of gilt.com,

Thank you so much for your service. I'm sorry that you all had to suffer in the eclectic ways that you have, but you should know that your reviews have gone to a good cause. I almost purchased a pair of shoes off of the gilt website today, but decided to do some cursory research on gilt as I had never ordered from there before. I was shocked and disgusted to read the reviews of the gilt.com website, and due to these reviews I will not be ordering shoes, or anything else for that matter, from gilt.com. Soon enough, the incremental contributions that you all have made will result in the end of this horrible site. I will instead pay double the price to order the same shoes from Zappos, as that is how much I value my time and piece of mind. Again, thank you to you all. Your service is very much appreciated.

Today with the Black Friday sales started they have widely advertised all over their website that certain items would be an ADDITIONAL 40% off. Except every time I went to the checkout only 20% was taken off. When I inquired about this through their customer service they said that the total discount given for any item would be $75 maximum. When I explain to them that they've advertised it as an additional 40%off day they said there are terms and conditions. This is completely ludicrous false advertising bad business and completely misleading to any customer. Moreover the customer service are like robots spewing out 'I'm sorry' for the sake of a scripted message.

Additionally I had to call back customer service because when an item was clearly in my cart and had 9 minutes before It timed out; every time I went to check out it had disappeared. Yet when I went back the item is in my cart and the countdown timer was in effect. Once again I reluctantly called customer service, even though they had my file open the guy had no idea what promotions were on, what discounts were being given. Also I must've said belt four times and he kept reply responding with jacket. When I asked to speak to the manager and explained my grievances regarding an item that is no longer available there was no consolation or compensation offered. In addition she to was steadfast in her belief that despite advertisements on the site stating an additional 40% off would be taken off select items that $75 was the most that could be taken off any one item. And though I am Put on a waitkist for an item that is no longer available, should it be available I won't be able to use the current (misleading) promo on it.
Bravo gilt you've created a real loyal customer out of me; not to mention word of mouth is the best advertising.

I had read articles in the oat saying This company was fledgedling I can see why now.
I have no idea why off fifth is even related to this company.

I was a loyal regular guilt customer until now. I have purchased Burberry boots and wore them once for 30 min the stitching between the zipper and leather part came out creating a whole. Can't wear, can't be repaired, expensive luxury brand. Called customer service and they don't care because it is a final sale item. I spend a lot of money on this site, they won't do anything, very rude. Shocked and disappointed. Bye bye Guilt.com

Your request with Gilt City Support has been solved! Please see below. You can respond to us by simply replying to this email.

Stephen O'Reilly, Oct 26,17:44 EDT:
Hi Laura,

Thank you for reaching out.

I am so sorry to hear you had such a poor experience at your brunch.

Unfortunately, as this offer has now ended and was marked final sale, we're unable to provide a refund. This policy was stated on the sale page for the offer, and again at checkout before your order was submitted. I'm so sorry for any disappointment!

I have however, applied a 10% courtesy gesture discount to your account, for use on your next Gilt City purchase. This discount will be valid for the next 30 days and has a maximum discount of $25.

Apologies again for any inconvenience or disappointment caused.

Should you ever need assistance for any future queries you can also contact us on Live Chat here - www.gilt.com/support.

Warm regards,
Stephen
Customer Service Specialist

Laura smaldone, Oct 26,09:36 EDT:
To whom may this concern,
I bought the Gilt City voucher for a Brunch for two in Le Granier, which was 48% off (retail value $88). But when I went to the restaurant, the only option they gave me for the voucher it was the Brunch menu (you can see a picture of the menu below) which cost every Sunday $19.95 per person ($39.9 for 2 people). Then I paid in the restaurant for the service 10% more. So I think it was a misrepresentation of the offer, because you are saying that you will pay $45 (but 48% of $88 is $42.24 and not $45 as I paid) and you will receive $88 service for a Brunch but this is not correct, there is no offer actually. I paid what it cost for a Brunch there. You should sell these offers without deceiving costumers.