GiltReviews 908

I have been the biggest Gilt fan for years. I remember my first pair of white, t-strap Ava & Aiden came from Gilt and I was so happy.

A few years later I noticed the first issue when ordered Rayban aviators. The company full blown forgot to send them to me... just DID NOT send the glasses. Weeks went by before I finally reached out to customer service. They apologized and basically said "whoops".

A few weeks ago I ordered a pair of frayed, dark wash 7 For All Mankind's. A pair of light-wash jeans show up to my office. When I tell them that I need a return BECAUSE THEY SENT ME THE WRONG JEANS they tell me I can buy the right pair again (and have the audacity to say "good news, they're not sold out!") Is this for real? You guys sent me the wrong denim...

So now I'm trying to return this first pair of hideous, light-wash, 80's reject jeans and the return label they directed me to is saying "you do not have any returnable items". This is a hassle as a customer for your company's mistake. Not going through this BS again for a pair of jeans that are $10 less.

** UPDATE - Gilt now tells me they've sold out of the jeans I originally ordered. Definitely going to roast the hell out of these guys...

I have purchased a watch at Gilt. The item was delivered to me 10 days ago. I wore it only twice. The watch band gold color is disappearing with black spots coming out. This watch after two uses looks like 10 year old watch. I called Gilt service to requst a return but they are refusing to take it back because it was worn(the watch was in my possession only for 10 days). The original price of this item is above $1000. The watch of that value should not look beat up after two uses. Gilt has disappointed me deeply after I have been their customer for many years. I wish I would be allowed to include the pictures in this review

I have been shopping at Gilt for years and haven't really had any problems. I order quite frequently and have used many coupon codes. I will say sometimes maybe like 3 times it didn't work but I am 95% satisfied - I have bought gifts shipped to families and they have like all of them. On the other hand some of what was said here I experienced at rue la la so I can understand the frustration of cancelled orders etc. Actually my orders ship very quickly - I don't know if being a Noir member makes a difference

I was trying to purchase an item on my phone, but there was an item already in my cart that I was trying to delete. I tried to go back to the previews screen because there was no delete button and it automatically placed the order with both items.
I immediately tried to cancel and pressed the cancel button 3 times and nothing happened. I pick up my computer and wrote Gilt an email explaining what happened and to please cancel the order.
I received an email saying: They were sorry for my disappointment, but I have just 5 minutes to cancel the order. I called and after 20 minutes on the phone, I was able to get, you can return and we will give you a credit but no refunds.
I spend more than that a week at Gilt. The money is not the issue. The issue is the absurdity, that they will punish you for a faulty website.

Gilt offers the best of the best at fabulous prices. I have bought so many different things and my only worry were three paintings I bought but I knew they were going to take 3 months to get here but were well worth the wait. Customer service has never been a problem and when I accidentally shipped something somewhere wrong they quickly resolved it kindly and politely. I buy a lot and will continue to, you cannot beat the prices for luxury goods and not once have I received a knock off piece. I have and will continue to recommend Gilt to both friends and family.?

I read good reviews before I ordered a higher priced item and then after I placed my non-returnable order all I read were terrible reviews! I started to panic that it had been almost a week and I still hadn't received a shipping confirmation (it's the 15th and it was supposed to be delivered on the 17th) I live chatted my concern and the man reassured my my order was being ready to ship. I get home 30 minutes later and the item is sitting on my porch and I have an email for shipping. So they need to work on that aspect but I'm very happy my item showed up and it's exactly what I thought I was getting!

I ordered a sofa in May. I was charged for the sofa AND received a tracking number. I've now sent three or four emails to Gilt but have no resolution on this.

I've ordered probably close to $50k from Gilt.com over the last few years; I ordered about $15k this year alone. Theor delivery and customer service have both gone very much down hill.

Frequent problems include: items canceled after ordered, items canceled after billed, cancelled but billed items requiring customer interference to receive refund, broken items, very poor packaging of fragile items resulting in absolute damage, snarky customer service, delays in response for customer service, merchandise not as photographed, in-house brand of poor quality, partial cancelation of orders obviously intended as sets (bras/panties, multiple curtains panels, a duo of chairs, bedding sets). Oh... I could go on. And these problems are not anomalies or novelties. They happen all the time.

I ordered in May, was BILLED in May, received a tracking number in May... but I have no sofa (the rest of the items ordered together were delivered and thy have rejected me returning those items. Partial sets AGAIN)

Don't waste your money unless you have a lot of it to lose.

In the middle of dealing with Gilt third party delivery service who a) scheduled delivery and confirmed it before the item was even in their hands and b) made me wait through delivery window before saying item wasn't there and c) might deliver it "today" because item showed up "just then". Complained to Gilt and got sorry, so sorry, so very sorry and hey, they'll call you within 48 hours to schedule delivery. What? They've never called before to confirm anything, they didn't answer an email about delivery. Why would I have any confidence they'd call? Gilt should have made this right by upgrading delivery to white glove and offering to follow up on delivery since I've been sitting here all day waiting for something that obviously won't show up. I've ordered from Gilt before and if it just arrives via UPS, great. But I would never order anything from them that requires delivery from 3rd party. In fact I'd never order from them again after how little they cared about getting this item to me. All I wanted was a) for the item to be delivered when they said it would, and b) to have Gilt follow up and make it right since obviously the delivery company can't seem to figure out how to do that.

UPDATE: A customer support specialist reached out to me about returning the bag after SiteJabber review and I was able to get site credit for the purchase. Not quite the same as having my money back, but better than being stuck with a factory bag I didn't mean to purchase.

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Gilt sold me a factory labeled Celine bag when the pictures clearly showed the same bag without the factory label in the exact same place on the bag. They showed a picture of the item being sold that was different from what I received. When I asked for a return they refused to give me one. This is definitely misrepresentation of what is being sold and shady. If the page labeled that the bag was factory it makes more sense, but I looked over the page and sent them a screenshot, nowhere on the page did it mention it, and the pictures showed bags without the factory label.

I ordered a sunglasses and ended up getting one that looks totally different from what I had ordered. It cost me over $100 but they said if I just use it they will offer me $15. Lol. What an amazing way to sell $85 sunglasses that is not popular.
My cousin got the parcel and sent it to Korea where I was living. And they didn't want to pay for the cost for shipping it back to the US. If they sent the right product from the first place I wouldn't have to send it back to the US. So I lost my time and lost my chance to get the right product for me(original frame I wanted to order was already sold out). And now I have to pay for the return while they are not taking any disadvantage. They don't take any responsibility for what they have done wrong.
Worst service I have ever had.

Ordered a TAN crossbody Balenciaga. Received a NAVY BLUE envelope clutch. Called customer service and they were very apologetic. I then receive an email offering me $75 refund if I decide to keep the bag instead of returning it. Ummmm... it wasn't even CLOSE to what I ordered so I have no idea why they thought I'd take that offer. Returned it and am awaiting my refund. (fingers crossed...). After a few emails back and forth and at my suggestion, they decided to offer me $50 off a future order but good for only 2 weeks. They lost a potentially great customer as I am a frequent online shopper. Thumbs down, GILT.

I own the same pair of Valentino Flats I purchased from this website. I thought since I loved my first pair(which were not from Gilt.com) that they would be exactly the same only in a different color. When i walked 5-10 minutes to dinner from my apartment my heels and pinky toes had large blisters. These were damaged product from the smart of them selling irregular and incorrect shoes. I agree with a couple reviews when I say I cant give no stars, because if I could you would not even get one. Then I asked to return them, and they say no. Bad customer Service. I will and won't ever shop this site again. Last $388 I ever spend. SHAME

I purchased a Gilt Sample Sale ticket. 9 days after purchasing Gilt send an email that the sale is now being sold at 50%. I contacted their customer service immediately and they said no price matches after 7 days. I explained multiple times that this is not a product and a Gilt Sponsored Event. They did not budge. I opened a BBB case, in the beginning the Gilt management team did not want to help either. They claimed they didn't see a price reduction for the event and it is now sold out. I had to send them a copy of the email plus the screen shot of the day that I saw the prices at 50% off. After providing those documents they refunded me the difference. They are very hard to deal with, they don't want to make any exceptions for anyone. Their customer service doesn't care about your concern. I had to fight tooth and nail to get the refund.