GiltReviews 908

I feel Like being SCAM by the GILT site, I ordered two items that stated to be 40% off, instead I got only one item for 40% off. Then I turned to the customer service. They offered an $60 code to me which is meaningless when the they always have a $50 code once per month. I am really disappointed. Afterwards I asked them to make it a credit so i can combine discount so that make sense my $60 would be worth it. They refused and told me it was impossible to undo, the code has given to me. I think this is absolutely ridiculous, who the hell on earth would trust them if the code cannot be undone?

Received a wallet as a Christmas gift, what I received was a card holder. Contacted the person who sent it to me and the order/ receipt they sent even says wallet. Called customer service was told had to go through the person who sent it me the gift to contact them. Just seems tacky to call someone asking them to go through this whole process, the turn around and ask them to purchase something else. I get the concern with theft, but really with a e-receipt I cannot exchange them.

I recently placed an order on Gilt via their mobile app. Mobile app did not show the shipping address. In the past I have had no problems placing order on the app and was not expecting anything different. However, this time the order was shipped to completely different address. Upon calling the customer service, they insisted the incorrect address was the default address on my profile at the time of the order. However there is no way to see your address options on the mobile app. What annoyed me is that the rep explained that they recommend using alternate browser rather than rectify the situation. I had to figure out how to reach out to the alternate address and then followup with Gilt again to reship the order. They offered no explanation as to why the default address on my profile had changed or why their mobile app is not their best medium to order. While I can probably understand their mobile app challenges, I am most disappointed in their customer service department and the handling of my call in this scenario.

I recently purchased tickets through Gilt for a specific section that was suppose to be pre-loaded with credit for food and drinks. Not only did I receive tickets for a cheaper section, but my tickets also did not have any credit. After 30 or so minutes on the phone, after the game started, I was told by customer service that there was nothing they can do and that I should sit in the incorrect tickets and call them after the to sort it out. I called them the next day and they were still unprepared for my situation. After explaining my situation all over again to this representative I was told that it was being sent to the escalation team and that it will take 3-5 days for them to reach out to me. I also mentioned that I have a similar order upcoming in 3 days and the customer service representative didn't even sound confident that they would reply soon enough to confirm that order as well. This is just overall an awful customer experience and I want to warn others from purchasing anything from this site. Thank you.

I have been a Noir customer for years. On Nov. 27,2017 I received a Dolce & Gabbana dress ordered on Nov. 21 (costing more than $2000 including tax and delivery charge), and SHOCK, the dress has none of the original tags that one would expect to be attached to a new item of clothing (i. E., the one attached with a string to any new garment; any vendor of new clothing will warn customers that no return would be accepted without one). This dress was sold during a D&G event and said to be "sourced from a trusted Gilt vendor" and was marked non-returnable "due to further price reduction." There was no disclosure anywhere on the site/webpage that such dress is a vintage or used or was missing original tags. By contrast, Gilt regularly hosts what Gilt advertises as "vintage handbag" events and "estate jewelry" events such that any customer would know and expect the items being sold are second hand. However, Gilt was not promoting this specific D&G event as a sale of second-hand/vintage items. Furthermore, several years ago I purchased a Dolce & Gabbana dress from Gilt (for around $1000) and it came, as one would expect, all original tags properly attached and a D&G hanger. I reached out immediately to Gilt to ask about why this dress came without any original tags and whether it was used/second-hand. During a whole week of back-and-forth, Gilt kept saying "we stand behind the authenticity" of the dress, but would not say whether this dress is new (as one would have expected unless the vendor has specifically told you it is used). Gilt also says because it said it is non-returnable, I cannot return it. This is bait-and-switch and patent fraud, given the lack of honest disclosure/representation upfront about this item. Judging from the other recent comments, it looks like dishonesty has become the recent trademark of Gilt. How low has the Company fallen, for a company where the wife of an ex-colleague of mine had a hand in co-founding.

I purchased an item from Gilt for a gift and was anxiously awaiting its arrival. Upon tracking the package, I saw that it was one day from my house and the shipper requested that the package be returned. I contacted Gilt to inquire where my item was only to be told that 5he site had a technical glitch and the item should never have been sold to me for that price. I was never notified that my order was cancelled. They just took the item back without so much as an apology and an explanation. I now have no gift for my daughter. When I contacted Gikt they had no explanation as to why they didnt notify me that they were cancelling my sale and no apology. They should have offered immediate notification to allow me to buy another gift or offer a discount code for the item they cancelled. Disgusting!

I am one of the many Noir members, who used to be biggest fans of the website.
I have purchased two pairs of Ferragamo watches as gifts for my two sisters. They did love it!
However, after only 2-3 months of wear both watches broke - the pin fell out, resulting in half of the leather band detach. What are the chances that this happens to two pairs of watches in different countries? They were clearly defective.
Ferragamo boutique has refused to take it for service - contact the third party, they said - because the watches came in beautiful boxes, but without stamped warranty.
I have reached out to Gilt customer service and I am hoping they will try to resolve the issue. Will reach out after they come back to me

I have spent thousands of dollars on GILT.com over the past several months; when I do not have to call up the call center in Ireland the transactions are fantastic. Every time that I DO have to call it becomes more and more pathetic. Even the supervisors are reluctant to accept and resolve.

The robotic "I apologize for your frustration" is disingenuous and vacuous. Today the person who accepted my call was unable to spell my first name--ANTHONY--correctly, even after four attempts. Her retort, after two minutes of frustrated spelling of each letter: I apologize but the call quality is not very good. A shockingly feckless burning of twenty minutes, even after the Supervisor came to the phone (after two requests): no resolution, and amplified frustration.

Purchased desk for more than $500 3 months ago. The drawer (particle board) literally fell apart, crumbled. It cannot be repaired by nails or even glue because it was not where the drawer seats together. Contacted cust svc with explanation and pic. They said no returns. How would I return the desk? I asked for service for the customer where service is needed. I wrote back and asked how they would feel if it were them? I would expect a new drawer, a new desk, or my money back. This is not a disposable item - it is a desk! Their response was the same no returns, sorry. They do not back what they sell and apparently do not care for their buyers at all! Insult to injury, I just yesterday took delivery of $80 plate of glass to protect the surface of the desk! I am literally in tears, I don't have that kind of money to waste!

I have been shopping with Gilt for many years on a frequent basis, but these last 8 morning nths the site has gone completely downhill and become not only impossible to utilize while shopping for items but impossible to place an order. You will spend 2-3 hours between shopping and trying to get your order placed due to multiple glitches in the system. Stay away from this site as it will waste your time and efforts. Customer service on the telephone is even worse than glitches on the websites. What a pity as it was such a wonderful site in years past.

Do not shop Gilt. I placed an order over $600, one piece arrived damaged beyond use and the other shipment (most of the order including my dream boots) was lost in shipment! After endless emails all theyve offered for my time wasted and disappointment is a refund. Never again!

UPDATE: After replying quickly to my review, Maureen was quick to resolve this matter in a satisfactory way, which I really appreciated. I do wish someone had stepped up from the outset (then I would have had zero need to review online), but am happy with the outcome nonetheless. Thanks Gilt: youve retained this customer!

Do not order!
It is long story.
I ordered dining chairs from this site.
One month later, they sent an email and it was cancled because they had no stocks anymore.
They offered $50.
I was mad but I had to accept.
I ordered the other dining chairs from the other site.
However, they sent an email and it was error, so they would send the dining chairs without any call.
I found that email in spam after I checked my bank account.
They just cancled and then they charged!
I sent a lot of emails and they said they would do their best for solving this problem.
However they had not sent dining chairs and just charged money.
They had not refund!
Just took my money.
I order early Sep, so it takes 2months.
Nothing to solve!
I will open dispute and I will never buy from this scam site!

Ordered a $600 Panega dresser. When taken out of the box, the hinge on one of the doors was damaged. Sent pictures for days, when contacted customer service they said they had no pictures. Took more pictures with brothers phone as well as emails. Received confirmation texts from Elizabeth from customer service with a reference number. Called customer service with inquiry number and text, they said they didn't have it. I was holding in my hand my iphone with the reply text. I Sent more emails and photos called back customer service and after a long wait was told i was emailed an offer of $50. I told them i never received an offer of $50 dollars. When asked when it was sent they said 1145, I was actually still talking to a rep at that point. I refused the $50 dollars and am waiting for this damaged product to be picked up. This is the new Gilt, good riddance.

I ordered a dress. 5 days after it was supposed to arrive it had not even shipped. I called and asked for information and no one could help me giving me information. I requested a change of address since I was moving and they proceeded to cancel my order. When I told them I did not want to cancel I just wanted to know an estimated shipping date they told me that it was not their problem and said "the dress is no longer in stock", and would not let me order again. I just wanted information on the shipping of a dress THEY had been late on and they were RUDE, completely unhelpful and unprofessional.

Gilt do not vet their independent suppliers who sell theses watches. Bought a Versace watch V race Chrono for $700 initially priced $1,3000, what a steal I thought! Was shipped a defective watch with a glued CROWN. Just fell off trying to put it on. $700 gone... Gilt won't take it back. Actually have a watch repair professional looked at it and testify it was glued. I'm actually taking this up legally, just thought I should inform everyone about the scamming business Gilt is into. Too good to be true? Run!

Good day

Bought a pair of very expensive gold earings Effy, I have bought that in Macy's and never a problem. This are fake and are plated in gold. They show discoloration but Gilt says it has a non-return policy.