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GiftsnIdeas has a rating of 1.7 stars from 457 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GiftsnIdeas most frequently mention customer service, live chat and credit card. GiftsnIdeas ranks 272nd among Flower Delivery sites.
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This company promises delivery dates and does not deliver. Despite the delivery dates offered on the website, and checks that were made through the customer chat line requesting assurance they could deliver on time, this did not happen. A Christmas gift was ordered and delivery promised for 20 December. I am advised it will not arrive until after Christmas. Do not trust anything this company promises. Very, very disappointing.
Ordered a Fruit Basket December 9th, to be delivered the 10th. I was contacted asking if it could be delivered on the 11th, I agreed. Product was never delivered. No one ever answered telephone. They do have live Chats. One chat stated item was in process of being delivered any moment. Next day, Chat stated item was never delivered. Horrible, Horrible service, and experience. I filed fraud with my bank.
My order for cake not delivered. Supplier said they could not locate address and then said they could not find supplier at New Zealand. Assured refund but did not issue the same.
OREDER Number was *******
I ordered a cake for my brother birthday,
They did not delivered and i request for cancellation and refund the amount, but not refunded, whenever i contact with them they are telling some stupid reasons, i lost my money
Guys be careful!
This a fraud company. They collect money online and don't provide any service. They are based in India and claim to have offices in Europe & USA. All their contact numbers are inactive and even the customer agents' names are fake.
Check below my conversation with their customer agent Jawad claiming he's "Robert"
Me:
My order is still not delivered!
And it's already close to 7 pm
No one even contacted the recipient
Robert 19:49
It will be delivered i informed the supplier
Me 19:49
When?
Robert 19:49
Within an hour
Me 19:50
Did they contact the recipient at least?
Send me your supplier phone number now?
It seems you are just a fraud company
$#*!ttttt!
You also have fake online numbers
I am going to post everything in social media
Your fake will be closed soon
Robert 20:16
We sincerely apologize for the inconvenience caused.
We will deliver your order
We are not fake
I am not fake
I will refund the amount
If not delivered
Me 20:16
I need your supplier number now
Robert 20:17
I cannot give the supplier number
Me 20:17
https://www.trustpilot.com/review/giftsnideas.com
Robert 20:17
As you already spoke to me
I know
Me 20:17
Check how many complaints you have online
So you are Jawad who was talking to me over the phone?
Robert 20:19
It was me
Me 20:19
Great and you claim that your name is Robert
Robert 20:19
Yes
Worst scam - DO NOT ORDER
Ordered a cake and they did not deliver - worst company ever, don't order from here.
Very poor
DO NOT ORDER from these guys unless you dont want it to arrive on time.
The customer service is also very poor
Stay Away
Stay Away - Worst Website
I ordered a cake for my brother and paid for the expedited shipping. The customer care is non existent. None of their phone numbers (listed on their website) are working and a couple of numbers are registered to other companies. Even the skype ids are non-responsive.
Their live chat is the only one that responds and starts ignoring your messages/requests/status updates once they figure out that they screwed up with your order.
Advice to anyone who's planning to consider them. Please call up their customer care numbers and check for yourself.
- poor customer service with no guarantee
- item delivered not as pictured and chosen
- delivered after guaranteed date
- confusion and difficult to get ahold of
The amount of stress, and anxiety this has caused is totally unreasonable and unacceptable on any level. Not only did the order/delivery arrive 5 days late. But it is totally not even what was ordered and paid for online. There was no message or card on the cake. The bouquet of flowers, turn out to be one rose. Total Scam. Would not refund the money back. Complained to about 4 different ppl in the company about their Shiiiit service and nobody cares. If you want a totally disappointment, and you want to waste your money, and you want to pay for extra stress and anxiety go ahead and order from this site.
Please stay away from this site... its a scam. I ordered from this website and my order never got delivered... first i got delivery message so i asked that no its not delivered... they replied saying ohh we apologize it was delivered to wrong addresss. Second time again the same thing... and when i asked for my money back suddenly they disappeared... no reply on website chat and no reply on email as well.
Its fraud... they are just taking money...
I ordered a birthday cake that was still not delivered after four days. Many excuses and apologies were given but no explanation was offered. No definite date given to deliver. All empty promises of making it a top priority and looking into it. Warning to all potential customers. Stay away from this company.
Costumer Serviece is useless, i spent a whole day a to get a simple answer and they couldnt answer me. You get no confirmation email.
I placed an order worth 1700. Firstly the bouquet reached 3 days later. Secondly what they sent was hardly worth 500. Thirdly the message written on it had spelling mistakes ( i mean a 4th grader would write better). Refund they gave me should have been 60% cause the product was way below the mark and delayed rather they gave me just 30%. What kind of sham is this gifts and ideas running!? Worst experience ever.
I ordered a present for a relative and I was told that it would be delivered on time. The date and time of delivery came and went and no sign of the present. When I contacted them to complain they gave some pathetic excuse and offered me a better present and a refund of 20% on my original purchase as an apology for the inconvenience. My family member eventually received a basket full of fruit not at all what I was told he would received. After several emails and a month and half later, the matter of my 20% refund is still pending. They did not keep their word and the present was a complete disappointment. I will never order again and I cannot recommend it! Awful!
Worst service i order for 3 item for my 10th anniversary. Cake, Teddy /chocolates and Lindor chocolate.
After having the cake my son and wife got food poisoned. I should say block this site and sue the company.
I spent 81$ for Lindor chocolate, they sent cheap chocolates worth of 20$. I was sending email and calling them for a week. In the end tehy returned 23$.
Such a fraud company. I never recommend this site to any one. Don't WASTE YOUR MONEY
I ordered three gifts to be delivered to Malaysia for Mother's Day - placed the order two weeks ahead to avoid delay only to find the one of the gifts got delivered on time - the other two were no where to be seen. I have been calling and texting the customer service, and eventually the two gift baskets arrived 6 days late. As if that wasn't bad enough, the worst thing was none of the gift baskets looked anything like what I paid for - they were cheap and completely a scam! I called the customer services endlessly and was told to "give us 24 hours to sort this out", "my manager is not in", "please allow us some time", it is still no resolved and nobody would actually call back. It's the worst experience and I have been totally ripped off for the amount I paid (close to $200) and I swear the items got delivered would have cost less then $50!
Please DO NOT trust this site!
Worth It, I got the cake and flowers delivered to my husband to Korea. Cake was delicious and lovely flowers.
Good customer service, answered all queries. I was tensed with the negative reviews, but for me it was a nice experience with giftnideas. Thank you.
I ordered Lovely cake (# *******) for my brother's 50th B'day. On the day of delivery I got a call and said can't send the cake as it is not available and they can send flowers. As no option available, I asked them to suggest something with more value to compensate the their fault. Then they send me a picture of a flower pot and a nice box of chocolates which said to be cost more than the cake. Finally my brother got flowers (not as good as they promised) and just 125g Lindt chocolate pack. Never go for this people..
I ordered for Mother's day but I thought it best to be on an earlier date which was May 11. Until today (7 days after) it has not been delivered but I got an email after complaining to an Indian guy with a California number who advised it will be refunded in 5-7 days! When I replied in the email, they just said they'll find a solution in 48 hrs like I didn't state I asked for a refund! Please find other websites that are reliable. I wish I read this sooner. I wasted a lot of time for nothing and even made an overseas call for NOTHING. Don't make the same mistake.
Answer: I would contact your credit card company to dispute the charge
Answer: They will never get back. Forget getting back to you, they will not even get back to you even if you keep poking them.
Answer: No communication. No email. They will just take a lot of your fucking money and just keep it with them. They will not reply to your msgs. Now will be they bothered to help you out. They are a bunch of scammers.
Answer: Based on our experience, yes! They confirmed by phone it would be delived on the day but no.
Answer: Its a fraud company. A group of assholes without any proper address or contact number
No Matter Where Your Loved Ones Live We Can Deliver Your Gift there, 31 Million Happy Customers across 180 Countries. 24X7 Customer Service.

