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GiftsnIdeas

1.7
giftsnideas.com

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GiftsnIdeas Reviews Summary

GiftsnIdeas has a rating of 1.7 stars from 457 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GiftsnIdeas most frequently mention customer service, live chat and credit card. GiftsnIdeas ranks 272nd among Flower Delivery sites.

service
94
value
89
shipping
87
returns
77
quality
88

We monitor reviews for authenticity

India
1 review
2 helpful votes
Follow Linda J.
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No order confirmation mail. Customer Service contact is useless as you will get no response. This site should be blocked. It is a scam.

Date of experience: May 6, 2019
RU
1 review
2 helpful votes
Follow Aleksandra S.
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Giftsnideas, thank you very much for a lovely gift my friend in Sweden received on his birthday! Honestly, I was concerned a lot reading bad reviews or during the verification of my documents, but the company delivered a very nice gift on time! My friend was pleased with the gift. I'm very happy! It was important to me. Thank you!

Date of experience: April 11, 2019
Canada
1 review
2 helpful votes
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BEST
April 10, 2019

To be honest, it was my first time sending parcels online. I really didn't thought twice and just made a payment. Later I was exploring the website and came across so much negative reviews. I got tensed and treated the customer representatives very rude. But than, my delivery was on time and everything was amazing!

Date of experience: April 9, 2019
Nevada
1 review
0 helpful votes
Follow Dmytro G.
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Really bad!
March 8, 2019

Really bad! They didn't deliver my gift even two days later when it supposed to come. They destroyed my surprise. They just ignored all my messages in a chat. The worst experience ever! They are bunch of an unprofessional people and it seems like it's a fraud.

Date of experience: March 8, 2019
AE
1 review
0 helpful votes
Follow Bharat H.
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Pathetic customer service
February 24, 2019

I ordered a cake online 3 days in advance for delivery on 24 Feb and the order was accepted and confirmed. On the day, i received a call to say they don't deliver on a Sunday. Why then would they accept and confirm the order? And why sit on it for 3 days and inform us at the last minute when it is impossible to make another order elsewhere? Truly an unprofessional company. Never again!

Date of experience: February 24, 2019
Australia
1 review
1 helpful vote
Follow Rakesh N.
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Worst webstite
February 20, 2019

Please see below chat with this guys,, how easily they said its cancelled... please don't ever use this website idiot people...
Hopefully at least they not cheat me on refund,,,, I hope I will get the money back... please don't use this... worst ever

Orton 20:29
Hello. How may I help you?

Rakesh 20:29
Order number # *******.
Can you please advise the status
Still my wife not received the gift

Orton 20:30
Please allow me couple of minutes to check the details for you.
Sorry to inform you that your order has been cancelled and processed for the refund

Rakesh 20:34
Why was it cancelled

Orton 20:36
We used to supply there but now our supplier is not accepting the order for the delivery
Please allow us 12-15 hours of time to check with the accounts team and update you on refund status.

Rakesh 20:36
This is not goood

Orton 20:36
We strongly regret any inconvenience caused on this occasion.

Rakesh 20:36
U guys spoiled my celebration
This is not at all good... made my day hell

Orton 20:37
We are really sorry

Rakesh 20:37
I don't care about sorry
I was asking so many time yesterday,, and the guy chat with me told you guys can deliver
And now say cancelled
Its soo easy to say cancelled
Other website are better than your company... atleast they said they can''t do it

Rakesh 20:41
Reply

Date of experience: February 20, 2019
Canada
1 review
0 helpful votes
Follow kavy h.
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Horrible service
February 13, 2019

Delivery not on time.The order was placed one month ago and was emphasised about delivery on time. Yet they seem to not care when questioned, emailed or called. No response from Giftsnideas. Highly suggest the website takes care of the customers. Terrible service

Date of experience: February 13, 2019
North Carolina
1 review
1 helpful vote
Follow Christine N.
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SCAM
January 25, 2019

Ordered a gift to be delivered the day before my boyfriends birthday. The order said the 19th. It didn't show up so I contacted them. They said there was a technical issue and it would be delivered the 21st. Well today is January 24th and he still hasn't gotten it. I told them I want a refund. They said they would get back to me in 12-15 hours. Still nothing after 24 hours. Chargeback time.

Date of experience: January 24, 2019
RU
1 review
0 helpful votes
Follow Varvara T.
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Ruined birthday gift
January 22, 2019

I ordered birthday cake for my father at Nice on 16th Jan, it should have been delivered on 17th Jan at his birthday. And they delivered it on 18th Jan! Also the manager promised me that it would be deliver in time. The mood and the birthday was ruined. That is a horrible service. Don't buy anything from them. And the manager didn't make a refund for a poor service

Date of experience: January 22, 2019
Michigan
1 review
1 helpful vote
Follow B B.
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THIEVES
January 7, 2019

I wish I had read the reviews NOT on the actual website before using GiftsnIdeas. Delivered my order TEN days late and even though their website advises specifically that "satisfaction is guaranteed" and will "refund or replace if not satisfied" I have been fobbed off by live chat AND email and told that someone will get back to me re my complaint in 48hrs. Which of course has come and gone and now nobody will return my messages at all. We live OS, I hope they feel great that my poor dying mother had no Christmas gift delivered to her in the nursing home. Avoid this company (if you could even vaguely call it that) like the PLAGUE. They are total thieves.

Date of experience: January 7, 2019
Washington
1 review
0 helpful votes
Follow Nahesh H.
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Scam Artists
January 5, 2019

A total scam site, scam business. Sent a hamper to my client worth 150 dollars and they received something completely different and cheap, worth approximately 20 dollars. It took 7 days to verify after a lot of pushing that it was a bad delivery. The occasion already passed. What a disgrace. Never Ever Order from this site.

The gold basket is what I ordered. The clear plastic wrapped is what was delivered.

Date of experience: January 5, 2019
Singapore
1 review
0 helpful votes
Follow E Y.
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After I hit order, I received a phone call (Indian accent) and an email asking to send my ID and copy of my credit card. So I did. Then I got "thank you for payment" email... but no delivery on the day I asked.
I asked their chat CS and he told me the order was canceled because of fraud... but I didn't get a cancellation email or phone call. I sent them my picture ID and copy of my credit card. How this can be a fraud?
I asked him to change to deliver the order. He said it will be delivered in 2 days. Waited that day but no delivery.
Asked different CS again. She said the order is canceled. I asked her to change to deliver the order. She said she changed. I asked her to send me a confirmation email that the order will be delivered... but she didn't answer me.
Then different CS came online. I explained him again and I got exactly the same words... seems they just copy-paste sentences but left me no reply when I asked a confirmation email.
I checked with my card company and she said nothing wrong with my card (ofc nothing wrong. I'm using it all the time). I bought a gift at different online shop with the same card. Finished within 5 mins or less.
I wasted days and my peaceful energy by using their website.
I hope no one victimise himself/herself like I did. Please read review before buying something online.

Date of experience: December 24, 2018
Singapore
1 review
1 helpful vote
Follow Kevin L.
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No delivery after 6 days
December 22, 2018

Appalling, there is no delivery after one week. Not only I will not use them again, I will not use any other gift company. I will buy my own gift and send them through EMS.

Date of experience: December 21, 2018
California
1 review
0 helpful votes
Follow Drew K.
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Was worried based on reviews, even emailed them cause I was concerned about these reviews, but they were VERY professional, called me from their SF USA office, made an extra effort to reach the recipient who didn't have a local phone number, and delivered on time. I would feel confident ordering from them again.

The negative reviews here don't match up with my experience at all. Very happy with them. Maybe new management or owners?

Date of experience: December 19, 2018
AE
1 review
0 helpful votes
Follow Hanan L.
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Scam
December 14, 2018

Order number ******* such a scam. There numbers are not working except india number that too someone who will answer... sheepishly. In a fishy manner... playing with peoples emotions... delivery was to be done on 12th Dec 2018 only replies you get allow us more time. Check with reciepent...

Date of experience: December 14, 2018
Australia
1 review
12 helpful votes
Follow Robert M.
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Disappointed
December 11, 2018

I am very disappointed with the ordering process. I placed my order on 6th December and was advise it would be delivered on the 7th December. The gift never arrived so I contacted the chat line on the 10th December. I was told that i would be contacted on that day on the whereabouts of the gift. This did not Happen. I contacted the chat line on the 11th December and was again told i would have to wait a further 12-15 hours for an answer.
Very disappointed.

Date of experience: December 10, 2018
Hong Kong
1 review
0 helpful votes
Follow Tomy N.
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TOTALLY SCAM!
December 4, 2018

I ordered flowers and cake for proposal.And my ordered cancelled by the system with NO REASON! But my credit card still charged with fee after a week! DON'T BUY ANYTHING HERE, TOTALLY SCAM!

Date of experience: December 3, 2018
Saudi Arabia
1 review
0 helpful votes
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"Worth It"
November 30, 2018

Just recently made an order to Giftnideas without any idea how their system works. Since it was first time after completing my transaction I go to the Internet and find some reviews about the company and believe it or not I was blown away to all negative comments. There was a minimal mistake but its not a big deal because it was my first time as I said. Thing was, I am really satisfied about their service, they answer the query as fast as they could and my wife really loved my gift. The flower arrangement were so good even they send it via courier the freshness is still there. I am more than happy than anyone else when my wife showed her photo with my surprise gift. Well done Giftnideas its all "Worth It"...

Date of experience: November 29, 2018
India
2 reviews
1 helpful vote
Follow vivien n.
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Just report this scam here at https://www.econsumer.gov/#crnt
Its a newly formed law enforcement association which will definetly urge to give a hard kick on the $#*! of these basturds so called Gift n ideas.As per my little research i came to know that these guys are loacted somewhere in the northern part of india ( cities like Merrut, Dehradun) and opened this website just for fraud. They have no warehouse, no vendors, nothing! When they receive any order from the customers they simply pass it to other vendor of that location. There USA address is alos a mail forwarding address which is being used to receive the mails only and there is no physical location as well.

Date of experience: October 10, 2018
Ohio
1 review
0 helpful votes
Follow C C.
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TOTAL SCAM! AVOID!
October 3, 2018

This is a total scam! I tried to send gifts to my family in Germany. I received a call from a San Francisco number--when I picked up the call immediately ended. When I called back, I received a message saying the call could not be completed. I chatted online with Roman N10--wanted me to scan my ID and send the last 4 digits of my credit card number for "verification purposes". ARE YOU KIDDING ME?! They will allegedly cancel my order, but I immediately called my credit card company to freeze my card and they will help me dispute the charges. AVOID LIKE A DISEASE THAT WILL WIPE OUT LIFE ON EARTH.

Date of experience: October 2, 2018

From the business

No Matter Where Your Loved Ones Live We Can Deliver Your Gift there, 31 Million Happy Customers across 180 Countries. 24X7 Customer Service.


giftsnideas.com
Founded in 2005
Wilmington, DE, United States