GiftCards.comReviews 361

I called these guys hoping to get a replacement card when my card expired. After wasting a bunch of time with these guys, I was told to go read the contract. Effectively, they told me that I can't get a replacement card and my money is gone. For sure they had some clause in their fine print to cover themselves legally. That's what they do. Don't fall for their marketing. Don't waste your time/money with these guys. Their primary business model is to steal from their customers and they'll use legal jargon, fine print, contracts etc. Go with someone else that is legit.

Don't order from Giftcard.com. I had an order for over 500.00 that did not make it to my business. They don't have tracking so they can't tell me where it is. They told me they could not cancel it and reorder it for me. I would have to reorder-- so I did, another 500.00, still don't have that one and they still haven't refunded the first order. I needed for a work presentation so I spent the extra money to have it expressed shipped only to find out that the system can't give me tracking information. You can't talk to a human when you call the number, I am working through an online chat--- that takes forever! Still no resolution!

I ordered two cards from this company, 4 days apart. The second card got here. The first card was stuck in the mail. HOWEVER, when I tried to get help, they would not listen and kept saying we have to wait 10 business day until they can do anything. The Post office even said it was lost. But they would not make a replacement card. I told them by the time we wait I will miss having it for my event! So could you please just cancel it NOW and make a new one and overnight express delivery it to me? I offered to pay for the cancellation fee and the overnight service. They said No! I will just have to wait until it is late and then they will talk to me! Every website that rates these guys is full of complaints! Go somewhere else! I wish I had looked them up before I gave them my $300.00. At the rate they are going I am sure I am never getting my money back. Oh, and you don't know your card number until you get the card, so if you don't get the card ( my situation) you can not use their customer service phone number! How convenient! STAY AWAY!

Cant speak to anyone. Message says card info is incorrect... ITS NOT! Its fine when i pay. No option to speak with anyone. Only reason ive kept trying them is that i cant find any other that does the same thing. Absolutely disgusting!

Trying to buy gifts online to minimize going out. Bought some gift cards for family through them. They're ok. Status updates are lacking a little bit and it takes a while. Not great, but not bad.

I placed my order in plenty of time to get it before Christmas, but it came two weeks after. I had to go to a store to buy one instead, which was what I was trying to avoid because of the pandemic. Meanwhile, they kept sending email after email, touting how good they are. Never again! Worst service ever!

I purchased over $800 if virtual gift cards this holiday for our teachers. The teachers NEVER GOT THE gift cards! I emailed and called support over and over- the phone disconnects. NO ONE Ever contacts you back. This is a fraudulent company. Buyer beware. I'm having to dispute through my credit card company. DO NOT PURCHASE HERE. Go somewhere else or you will have the same nightmare problems!

Order Cancelled multiple times - without any valid reason as to why. A very callous mentality asking me to recreate and resubmit the order for yet another 5th Time. The Process of Designing 10 "Create your own cards", Adjusting Uploaded photos, and writing special greeting card message for each of 10 recipients, took approx. 1.5hrs each time, only to have the order cancelled by the computer system upon submission, time and time again. 4 to be exact. The lack of competence of the staff that I spoke with and their lack of consideration of my time working on this, was very painful and insulting to me. Never Again.

Order was placed for a custom VISA e-gift card. However, I did not receive any status or indication when it would be delivered. Went to the order tracking link in their site - but it only displayed a blank page. I tried calling the main phone number and got bounced from automated menu to automated menu for about 5-6 mins before getting a dead line that disconnected me. With frustration, I filled out the inquiry form on their website. A few hours later received an email saying the order was cancelled due to "security reasons". Nonsense! I checked with my credit card company and they did not reject the sale. It is not possible to reply to the email and they do not answer the phones. HORRIBLE AND PAINFUL SERVICE. WILL AVOID FOREVER. This company will soon be gone...

The company has the worst customer service I have ever seen, they say one thing and do another. I've created a personalized order to all my employees, personalized means that it took me around an hour and a half to upload a personalized card to each one in gift cards.com system. After ordering for no apparent reason it got cancelled and I couldn't resubmit it, because that's how their system work. After looking for the right rep, spoke with 4 different ones as they sure me that there is no problem, they apologize and ask me to resubmit the order, again I explained the long set up time. They assured that everything will be fine. Created a new order and it got cancelled for no apparent reason. Calling them takes forever, it takes them long time to get back to you and the setup is a joke. I would not recommend to any business to use them, and I don't want to even think what would have happened if my employees had an issue.

After delayed delivery the card finally arrived for my sister's B-day gift. After numerous attempts to activate the card - it did not activate. GiftCards promised to refund me and 3 weeks later NO Refund and NO replies to my email. I had to submit a formal complaint with the Federal Trade Commission based upon fraud and theft after allowing them one last chance to issue a refund. Still no refund and no replies to emails. DO NOT USE THIS COMPANY

I tried to purchase a gift card using my credit card which had a zero balance and was denied. I then tried to purchase it using my debit card that had over $5000 and was denied. Both times I received an email saying that I did not pass the "security process." I tried to call them but was unable to talk to a live representative and their automated system was not programmed to deal with my situation. Their website says customer representatives are available through chat Monday through Friday 9 AM to 9 PM and at certain times on Saturdays and Sundays but when I clicked on the chat bubble at 6:30 pm I was told that chat was unavailable. I guess I will have to keep an eye on my bank account. I definitely DO NOT recommend them. What concerns me is they collected my personal and payment info and then denied my purchase. I sent an email asking why I was denied but they refused to tell me. Everything about them seems fishy and not up to par.

I wanted custom debit cards with our corporate logo - didn't realize the only way they will put your logo on a card is by purchasing the 'rewards' card, which expires in 1 year. So, not only did I pay a whole lot of money for custom cards, I'm out the $2,000 I spent on cards.

I guess I'm to blame, I never really looked at them until now, but I thought there was a Federal Law on gift cards expiring - Well Giftcards.com found the loophole!

Stay away - use your money elsewhere.