GiftCards.comReviews 361

Ordered gift cards for grandsons so they could order their own gifts this year. I didn't want the hazzle of paying things for them so I went I thought was the best hazzle free way to go. However, everything went good. Told my daughter let them order what they wanted. Well then gift. Cards decided to return my money and not send the gift cards. This is a huge hazzle. I do not care for these or this company. Why would they do such a thing! Didn't make sense. It's Christmas time and you sell gift cards and I was buying. Why did you sell them to me then take them back? I wanted a spirited hazzle-free Christmas and buy Christmas gift cards from you. Then you sell them then change your mind? Why?

Horrible communication and non existent customer service. Somehow they are making money on collecting email addresses, names, physical addresses and credit card numbers and selling it because they have NO INTEREST in selling gift cards. I place dozens of online orders per month with various companies and have never had one cancelled except when I tried to order from here. My information is absolutely accurate and valid but they don't want to correct the errors with THEIR data. They would rather cancel the order than sell the card. Since no legit business wants to AVOID selling their product, something fishy is going on.

My order was canceled for no apparent reason. I tried a Chat but the agent had no specifics. She gave me a whole list of things to check on my order. But they did not provide me with a copy of the order so that I could check it. I did not do a screen print at the time I placed it.

When I asked her where to find the Reviews section, she offered to escalate my complaint. I told her she had one hour to have someone call. She said someone would call today. I told her to forget it! About 20 minutes later, someone called. He said he could not see anything wrong with the order. But, since my order had already been canceled, his solution was to place another order so they could check it to see if there was anything wrong it. HE HAD TO BE KIDDING!

I have been trying to order a gift card with out company logo on it for over a week. I spent time designing the layout and card design specifically following their rules. Every time I place the order it gets canceled. I reached out to someone at customer support and they requested my EIN, I provided it... The they requested a letter from the IRS verifying the EIN, I provided it, after that they completely stopped responding. I have jumped through numerous hoops in order to just order one gift card.

TERRIBLE

I spent 3 hours trying to send egift cards to my grandchildren on their Senior Prom night that had been cancelled d/t Covid. I NEVER DID ACCOMPLISH IT! I have NEVER had a problem with my American Express card nor have I had any difficulty using it. I even tried to get help from the Chat person, but all I got were robot, canned answers... was she real? I asked, but never got an answer. I then wrote an email to the company, and also received a generic canned answer, then an email stating "case closed". My advice: find another company!

I have been trying to activate a $200 gift card that expires in 2021. After excruciating painstaking efforts, I am informed that my card is invalid due to inactivity and that money has been given to the state. I am to file a claim with the government to get money out of my card.

Reaching customer service by phone is impossible because my card is "invalid" and the automated answering machine hangs up on me for that reason.
The live chat service defers me and says someone will call me.
I resort to emails and have exchanged 30 (yes, THIRTY!) emails with them.
O Many of their emails state that they have tried calling me: but got no answer, yet my phone shows no record of their calls.
O Their numerous robotic emails 1) state that more information is required, but they fail to say what information is needed. 2) state that they did not receive a response to their message, although I have promptly replied to all of them.
O Although my name, email, and other information remains the same, they have assigned me not one, not two, but THREE different case numbers.
O My requests for information in contacting a supervisor is completely ignored.

The staggering incompetence of this company is impressive and their blatant disregard for standard, honorable business practices is astounding. I am utterly amazed that this company is in business at all. And to those at Giftcards.com? Message received: You are in the business of plundering gift cards and the joke is on those of us who buy and receive them! Ha Ha.

I ordered a gift card for my grandson while on the phone with him to get him what he wanted. Order confirmation at 1:57pm. The next morning at 9:50am an email came that stated "Your GiftCards.com order ### has been cancelled. Your order was not approved by our security screening process" On line chat that morning, could not provide a reason for the security cancelling the order for a card that is used daily, had been used several times the day of the order both before and after. The chat operator said that I should refer to the email that I received with a case number and that someone would contact me in 24 to 48 hours. This was on a Saturday so probably no call until Monday. Do not patronize this company, go somewhere reputable that you can count on such as Amazon.

Because of the stay at home order, we decided to send gift cards to our granddaughters for Easter. All seemed OK, and when we got confirmation from giftcards.com, we expected "as soon as 2 hours" per their website. Notified the recipients, then... nothing. Order entered at 1 PM; at 5 PM got an email that the order was cancelled "for security reasons". Checked my bank and they had put through a $1 charge to test the validity of the card; it was valid. Went into a chat session and got a lot of repetitive boilerplate including "try another payment method" which seems to me to mean that the bank would not accept this merchant's charge (merchant fraud perhaps?). They promised to "escalate" the issue and I gave them until 12 Noon the next day to resolve it or cancel.

At about 1:30 PM (they missed the 12 Noon deadline) we got a call offering to send the gift cards. We declined, and told them this was the most unscrupulous website we had ever encountered. I am now worried that they have my cc information and it will be used for some scam. If I could give them zero stars, I would. We had to call the girls and tell them to not expect the cards we had promised; now we have to get our gift cards the old fashioned way and mail them.

Wish I had read the hundreds of 1-star reviews before we ordered the cards. Multiple review sites have the same comments about the same shoddy practices. Stay away.

So I got caught in a scam - received a Secret Shopper check and was told to buy gift cards as a way to check customer service. I bought the cards and followed instructions to activate and photo the physical card front and back. I did so but got suspicious too late. Called AMEX Gift cards and the rep there said the card balance was now zero - the money was debited by Giftcards.com - Buyer beware - I have reported this to the FTC through the FBI. My bank said this has happened to people age 17 to 80. Never buy a gift card and send pictures of it. Never use Giftcards as they are the back half of this fraudulent scam. AMEX won't help you and your bank can't either. I'm out my $500.

Ordered a gift card for a colleague for a holiday gift. 5 weeks later it's still processing. Suddenly, after contact with customer service they can miraculously send an activated card within 4 hours? Yeah, Christmas was 5 weeks ago and they're already upset they got nothing from me. No thanks. I'm supposed to have a response about a refund in 48 hours because they have to investigate the card they never sent. Don't waste your time or you'll have to do a charge back.